LG
Leslie G
Active since May 2014
25
Reviews
0
Industries
Reviews
25 reviews11 months ago
Please read: this is how MSure really treats their long-standing clients
I am so disappointed with MSure. I can’t even believe the way they treat customers. I have had a motor warranty with the vehicle with the company since 2020. I have renewed and faithfully paid this policy for years without a single claim. I have two vehicles insured with MSure Last night, I checked my bank statement to see if an unrelated debit order went off and noticed that there was only one debit order for MSure going off. I then phoned them today and asked why only one debit was going through. I was then advised that the one policy was cancelled. I asked why and was advised that the maximum insured period was reached. I have been with MSure for years and renewed this policy twice. Each time MSure phoned and emailed me notifying me that the policy was up for renewal. This normally happens 3 months before the policy is up for renewal. Well not this time. I was advised to check for an email sent in February which I found in my junk folder and it only states that my policy was cancelled. Not even giving me the option of renewal. The sad thing was that 3-4 months before my policy was cancelled, I phoned MSure to take out the second policy. Not once was I advised that the first policy was up for renewal or cancellation. Trying to get an answer was it of MSure is painful. Each consultant reads a script and cannot give you any answer that actually answers your question. I am so disappointed in MSure and I have lost trust in them. I really need to find a different company to deal with now because this is pathetic. I couldn’t even get a proper apology and a viable solution. All they could say was that they will check if they sent a renewal email.
58 replies
20 months ago
I have a scratch and dent policy with Bidvest
I have a scratch and dent policy with Bidvest. I have claimed before and have taken my car for repairs under the policy to a company “A”. I’ve never had a problem with “A”. I recently submitted a claim for a scratch on my car. I completed the claim forms, submitted the photos and a quotation from McCarthy Auto Trimmers, for 3500, and a second quotation from “A” for under R2500. A few days later I received an email to request a third quotation from company “B” or “C”. I went to “B” twice and they were closed. I called them and they did not answer. I took my car to company “C”. Company “C” quoted R4500. I am now advised that Company “A” has been blacklisted by Bidvest. I either 1. pay R1000 more and have my car resprayed in my yard. or2. Take my car for yet another quotation.
265 replies
21 months ago
5 Stars for Brightness
The Consultant named Brightness was so helpful and made the claims process on my dent and scratch claim so easy and simple
58 replies
27 months ago
Boledi Masehla is such an amazing asset to your team
Boledi Masehla is such an amazing asset to your team. She was very professional and understanding in the investigation of an incorrect charge on our policy. Thank you for the prompt and efficient service.
58 replies
38 months ago
I just want to say thank Sifiso from Miway Insurance for assisting me in adding the new cover onto my policy
I just want to say thank Sifiso from Miway Insurance for assisting me in adding the new cover onto my policy. He was such a professional and spoke in a very calming and respectful manner. He assisted me with the very best premium he could offer and gave me many different options to choose from.
53 replies
38 months ago
Very capable staff who are knowledgeable about the product offering
Very capable staff who are knowledgeable about the product offering. They are also considerate and helpful when there is a problem
53 replies
39 months ago
Thank You Calsey
Calsey Smith of Vodacom 4U in Ballito Junction Mall is an absolute professional and is a true gem to Vodacom. To give you the background. I had to wait 2 months for my insurance replacement iPhone from the other Vodacom store in the same mall. I was told that an order was placed when it wasn’t, given the wrong excess amount and when I asked for proof of the order I was told was placed, I given the run around. The experience made me want to cancel all of my Vodacom services. I had lost hope and was very frustrated by the ‘Well Theres nothing we can do response’. By chance I spoke with Calsey and I couldn’t believe it when she called me the next day to tell me that my replacement phone was ready for pick up. The Vodacom Ballito Junction store I lodged my claim with still hasn’t gotten back to me after a month of me having my new phone. They called me once, 2 weeks after Calsey sourced my replacement and I tried to return their call but could never reach them telephonically. I really wish more of your staff could be like Calsey, that way you would have a higher retention of customers.
56 replies
41 months ago
The Reality of Vodacom Insurance - beware before signing up
On 12/11/22, my phone insured by Vodacom was stolen. I reported the claim to my nearest Vodacom store on 13/11/22 and submitted the necessary documents. The claim was approved quickly and easily that day. This is unfortunately where the customer service ended. Unfortunately, my replacement device was not in stock. I was advised that I would have to wait for stock to arrive at the Vodacom warehouse first and an order would then be placed by the store for the device. I understood that there would be a delay due to the manufacturing difficulties with iPhone Pro models at the moment. The frustration I have is that I have been called by Vodacom twice this week to be offered new contracts for the exact model I am waiting for. According to Vodacom sales, both agents advised that they have stock of the device in their warehouse (even different storage and colour options) and delivery would be 1-2 days if I take out a new contract. I even made them verify that they really did have stock. This really got me agitated as Ive been waiting 2 weeks for my insurance replacement. I then called Vodacom Claims today, 26/11/22, and spoke to Bartha Gudumela. I was advised that Yes, there is stock but Vodacom did not allocate any of the iPhone Pro models for insurance replacement, only sales. I can get the device as a new sale but not as a replacement device. Further, I was advised by the claims handler that I could buy the replacement iPhone cash and then send the invoice to Vodacom insurance for them to refund me. I was furious at the claims handler. Why must I now be expected to buy the device when there is an approved claim and stock in the warehouse. What is the purpose of insurance then? I struggled to see the logic and demanded an explanation. I was then advised that Vodacom insurance is not part of Vodacom and Vodacom may have stock but Vodacom Insurance does not. If I want my phone I need to speak to Vodacom directly. I knew that Bartha was not going to assist. I demanded to speak to her manager but she advised that there are no managers at work today but that there is a supervisor who is on another call. The supervisor will call me back after she is done. No one from Vodacom called me back. I then called Vodacom who advised that Vodacom Insurance needs to address the issue and the matter should have not been directed to them. The complaint was unnecessarily pawned off on them. There is also no such thing as Vodacom Insurance not being part of Vodacom. I called Vodacom insurance back and was advised that Bartha was incorrect as under no circumstances does Vodacom tell their clients to buy their own insurance replacements and send them the invoice. This claims handler was helpful and sought to work towards resolving the matter. I am however disgusted by vodacoms practice. So is this is how existing customers are treated once you hook them. So we no longer matter? You have the devices but you'd rather sell it to someone new than send it to the existing customer who has been waiting for 2 weeks with an approved claim. I know Vodacom will call me eventually regarding this post. I do not want to know or be asked anything further apart from being told that my insurance device is on its way.
792 replies
46 months ago
Proceed with caution. Still waiting for my disc since payment on 13/06
I’m struggling to get through to Natis after renewing my license online on 13/06/22. This is the second time I used the service. The first time I used it was in May 22 and I received my disc couriered to the door within 3 days of payment. This was fantastic. I had no doubt that this will be a trouble free process for the second car however, I was wrong. I submitted the information and paid on 13/06/22. My disc was due to expire on 30/06/22 so plenty of time to go, or so I thought After just over a week of no response I called in and was told that it takes 14 days for delivery and that I need to call back after then. If it is not delivered then they will escalate the matter. I called back as agreed due to the disc not arriving and was told about the 21 day grace period and that I don’t need to worry. I was told that the system is offline and that I should email them and they will respond when the system comes back online the next day. I did so and was emailed a screenshot of their system as proof that the disc was renewed. I have emailed them on 03/07 to find out what is the process regarding delivery but no response. I’ve been calling their number for the last 3 days but the calls just ring and then a subscriber unavailable message is received. It 7 days into the grace period and nothing… The concern I have is that some traffic officers out their that will write you a fine because they do not know their own rules and explaining the above version is = to arguing.
0 replies
49 months ago
Thank you Thato
I big thank you to Thato Nkosi and her colleague Abi for assisting me with my recent claim. They were empathetic and remained professional throughout the process. Thato is a real asset to your company. Although the process took a while, it was resolved fairly in the end. The delays in finalising my clam were due factors such as the courier company incorrectly rescheduling the pick up and the claims card being utterly useless. Perhaps these 2 factors need to be looked at in order to improve the process. Thato Nkosi 5/5, Ram Couriers 3/5, claims card 2/5.
74 replies
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5 Star
11 (44%)
4 Star
2 (8%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
11 (44%)