NM
Neo M
Active since May 2014
8
Reviews
0
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Reviews
8 reviews1 month ago
Exceptional Customer Service Thulani Nyakwe!
I want to give Thulani Nyakwe a beautiful compliment and just to say thank you so much for the exceptional service. From the time I started car searching in February, I was disappointed three times by bad customer service from different car brands. I called Toyota Strydom Park and landed in the safe hands of Thulani. I told him the car, model type and that it had to be brand new as this has always been a dream for me (to buy brand a new car) and he delivered. Thulani communicated every step of the way, more than once a day updating me with each progress which I really appreciated as I have been ghosted before by others. He could sense I was nervous and he kept me calm all the step of the way making this a pleasurable experience. I appreciate constant communication and updates. Thank you for helping my dream come true Thulani, Thank you for the support, kindness and care. You are a gem and an asset at Motus Toyota Strydom Park. I will be telling everyone about this beautiful experience!
0 replies
25 months ago
***** UPGRADE
I am due for an upgrade and called in the call centre asking for a data and minutes deal that would be below R500. The consultant offered 80G day time data, 50G night time data and 200 minutes. Comes the 1st of March, I only receive the data. I immediately called in to cancel this deal as it was not as per agreement. The cancellation consultant assures me this is cancelled and things will go back as per before which is me receiving my R440 airtime and still be due for the upgrade. Today is the 1st of April, I have received R475 airtime, 30G SP Incentive and 50G MBB. I want everything cancelled as now I wanted to upgrade my device and full package and I cannot!
159 replies
28 months ago
Debt Protection Debits Refunded
I am happy that I was refunded the debt protection funds that were taken from my account even after proving proof of insurance for the months that they did. It is sad that I had to send repeated communication and complaints and even have to come to this platform for me to be assisted. Why must we fight before something that is right is done. Me coming to hellopeter to complain for me to be heard and assisted was not necessary if you guys assisted at first interaction. I’m glad you kept your refund promise though. Big ups to Boitumelo Mutavhatsindi and Sandile Magwaca making sure this happens and for the communication.
0 replies
29 months ago
MFC Incorrect Debit order amount
You requested for proof of insurance for my car and I have sent it on 29/08/2023 to mfc@dibrokers.co.za. Called to check if it was received, was told debt protection cover has already been loaded on my profile but there is a cancellation request that has been loaded. Then was advised to send proof of insurance again to care@mfc.co.za. My debit order amount is suppose to be R5137.09 and you have been debiting R5579.22 since September. I called again in November and was told an escalation has been sent, and to-date nothing is has been done to cancel this debt protection cover and the difference of all these debit orders be reversed back to me. Instead I'm receiving debicheck mandates left right and centre with the wrong amount. I am livid and want my money back!!!!!
0 replies
52 months ago
Service Recovery Well Done
Thank you to Bilquees Carelse for making sure the payout was done at the quickest time.
53 replies
52 months ago
Claim Turn Around Time Lapsed!
We submitted a greenlight funeral life policy claim at the Maponya mall branch on the 29/12/2021. on the 30/12/2021 I received an sms confirming that everything has been received and our claim will be processed within 2 working days even though the consultant at the branch confirmed that it will take 10 working days. I have called them twice today. First spoke to Derrick. He didn't want to keep me holding on for too long as looks like he couldn't understand and said he is escalating the claim request and someone will call me before or at 13:00pm. no one called me at 13:00pm. I called again at 15:00pm, spoke to a guy Faraz or Farai, not sure of the spelling. He says documents are outstanding!!!! when we submitted everything at the Maponya Branch! He then kept me holding for 15 minutes until I hung up! can someone process the claim payment ASAP as we have waited the 10 working days and no one is saying anything and there is no communication from Old Mutual.
159 replies
56 months ago
Account Balance Enquiry Call Centre Experience.
I called the customer care line for city of Johannesburg municipality 4 times. First two times, I entered my account number for a balance enquiry on my account. it would ring, then the line would go dead. I then decided t call again and not enter my account number and press star for a consultant. The line still rang and then would go dead. The 4th and final time, I called, pressed * for a consultant and held on. I could hear there was someone on the other side and they were just not saying anything. I held on for 7 frustrating minutes and decided to hang up. Gomolemo Kekana called me back from his personal cellphone, apologized for the departments poor line connection and gave me the best assistance. He updated my details, arranged that my statements be emailed to me and gave me my balance. Thank you for the excellent service Gomolemo. Please keep it up.
0 replies
80 months ago
Standing and waiting
Hello, im here and the STD Bank Maponya mall branch for a stokvel account January statement and I've been waiting in line for over an hour in the enquiries/service consultants queue. The upsetting part is that there are only 3 out of 6 consultants working. My feet are sore and im so close to fainting. Standard Bank Maponya needs to hire people. South Africans need jobs and they have empty desks and would rather have their clients waiting for the whole day to be assisted. The least they can do is to the ticket system where a person takes a ticket at the door, have a seat anywhere they want and wait for their number to be called and obviously this would need for for them to input more seating. Such long standing and waiting is not good for anyone. Oh and another innovation is that they give stokvel accounts access to online banking or at least send a monthly statement. #AngryAndVeryFrustrated.
105 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (50%)