TB
Tyrone B
Active since May 2014
5
Reviews
0
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Reviews
5 reviews3 months ago
LEXUS SA, Parts supply issues, backwards and forwards for four months for an in-plan Lexus.
6 Lexus products later it's fair to say I'm a fan of the brand. but WOWZA, things have gone backwards at Toyota/Lexus SA. I have tried the Lexus SA customer care line times at 3 times morning. My case loaded with them in October keeps getting closed. Why would they close the case when clear the issues are ongoing? The customer care line times out after 4 minuets then you call again. on the 4th try someone actually answered. The original case was lodged in October 2025 and is still ongoing. I had purchased a 2020 RX Lexus with 54000kms on the clock in October 2025 from Edenvale Toyota. Issue one. The dealer sold me a Lexus extended warranty which has turned out be the wrong product. Pre-owned warranty as opposed to an extended Warranty. The struggle to get this rectified is ongoing since November. Why they would sell me or even load on the innovation system a pre- owned Lexus warranty that runs parallel to the car's existing warranty is beyond me. It should have an extended warranty from the start, so the warranty should only kick in upon expiry of the existing 7 warranty year plan. On the 30th of September I notified Lexus the Glen of 3 concerns. a suspension groan at the front a suspension groan at the rear and a rattling sunroof. On test driving the vehicle these noises were not present but were audible a day after delivery with normal driving. I notified the selling dealership a day after delivery and was referred straight to Lexus dealership as it's under a maintenance plan which makes sense. The vehicle went in on the 23rd of October and that is where the real mess starts. the vehicle was returned to me the same day with the dealership saying they can't hear any of the of the three noises. for the record two months earlier, my 2024 ES Lexus had the exact same sunroof rattle which they also said they could not hear. After having a discussion with the workshop Manager at Lexus the Glen and loading a case with Lexus SA customer care i was allocated a much-appreciated courtesy car by the Glen Lexus. At this point let me state the staff are great at the Glen, friendly and willing to assist etc, but after a week of coms eventually it was confirmed that all three noises were heard. I was told that the front and rear shocks and shock mountings on the right hand side of the car would be replaced. to my surprise given that this is Toyota product the shocks took 32 days to come into country, what softened the blow was the loan car. I collected the car on day 33. low and behold after 33 days all three noises were present on my return drive home. front and rear suspension groans plus the sunroof rattle. I was then told a booking needs to be made with the Lexus repair center. About a week later my car was collected and a loan car was dropped off. (Nice touch) after around a week i was asked to go through to the repair center (Lexus Eastrand) to explain the noises which I duly did. a day after my visit it was determined that the front sway bushings were worn, for the record i had suggested this as possible cause all the way back in September, by this stage it was November. Again, I had to wait for parts, 3 weeks. so again, my car sat at a Lexus dealer for three weeks with rear suspension and sunroof noise unattended. During said three week period of waiting for parts I went for yet another drive with the workshop Manager to hear the rear suspension noise which (surprise!) was determined to be the rear sway bushings. the parts for the front arrived just before Christmas and with applause after 3 months the front groan was gratefully sorted. However, I now needed to wait for till the 8th of Jan 2026 for the rear bushings to arrive. I confirmed the workshop Manager on Monday the 5th that all was in order for the repair on the 9th which it was and low behold upon my arrival this morning (9th of Jan) the sway bar rear bushings are not at the dealership they will only arrive on the 22nd of JAN. just a reminder, when I first complained back in September 2025, I had suggested rear sway bar bushings or control arm bushings. As for the sunroof, well that rattle is still ever present (nearly four months later) despite repair recall number present on the on the Lexus global site that Lexus SA say they apparttly know nothing about. To make this clear the staff that I have dealt with have been caring, professional and willing to assist, the loan car is truly much appreciated, but the continual wait for parts and miss diagnosis dragging on for 4 months is really not in keeping with what is meant A) be a reliable Toyota product and B) a luxury brand experience. One would assume in the wake of the onslaught of good far more affordable Chinese product Lexus SA would wake up before it too late. At what point do Lexus SA intervene? At what point do Lexus SA get someone senior to call me and calm the situation down. At what point do Toyota/Lexus SA call Toyota Edenvale and say, actually this customer should be refunded his money? BTW, the 2nd star is only because of the staff that are really trying to get this right. Lexus is lucky to have them representing the brand. as for their parts supply issues and build quality issues they should be ashamed.
0 replies
4 months ago
Nedbank poor service from multiple departments and at branch level.
“Weve been with Nedbank for 30 years now. PVT banking for 20 of them. Up until a year or so ago we've received really good service In each interaction we've had. Unfortunately, of late the service has been very poor. 1) The FCA department that never answers their phone. They want a 6 page old school hard copy document filled in and signed for a simple 1000 euro transfer from an FCA account with a list of requirements as long as my arm. Um, we are in 2026 Nedbank, not 1992. with Nedbank you can't load you FCA account onto your banking profile. The form has gone backwards and forwards for a week now each time a new request. painful, old school and annoying doesn't begin to describe the inconvenience of this. The FCA phones are not sufficiently manned, so you wait 15 to 20 minutes for someone to answer if they answer at all. 2) Nedbank insurance, slow approvals, Substandard suppliers, center doesn't answer their phone's, you can never get hold of the same person twice. 3) two weeks ago, we waited an eye watering 4 hours in branch to deposit 600 USD cash at the Nedbank Eastgate branch. We were actually told they have had mass resignations at the branch and are understaffed. They lady at the forex counter who eventually assisted us was friendly and in fact stayed late to help us which was appreciated. 4) Weve had a ***** case open with Nedbank ***** for 3 weeks, zero updates, zero contact, zero care. They only response, Nedbank can't cope with the amount of open ***** cases currently running with Nedbank. 5) Nedbank card. linked to the ***** case, we cancelled our cards and requested new ones. We have now been waiting 3 weeks for our 6 replacement cards. One of 5 cards arrived last weekend, it arrived with the wrong name on it. Nothing has been done to rectify the issue. As a comparison our replacement discovery credit card arrived in 3 days. 6) Pvt banking, our allocated banker is friendly, and my sense is wants to do more to help but he simply has too many people in his portfolio so responses are slow, besides he can’t give feedback if he isn't getting it from other departments based on the inaction or incompetence or inefficacy of the other departments he is reliant on in order to his job effectively. In summary, it's 100 percent clear Nedbank various departments are understaffed and insufficiently skilled to take customers' requests or concerns seriously and Nedbank priority is far more to their shareholders then to the customers who actually "pay the bills” I think at this stage Nedbank are relying on the hassle of changing banks to keep customers. Perhaps some changes are worth the hassle.
0 replies
86 months ago
R4800,00 stolen by Earthzone Properties
4 years ago I bought a property off plan from Renico. Earthzone are in my case are both the Managing agents and rental agents. For the full four year period I was billed for a storage unit at R100,00 per month which I always assumed was part of the flat. Fours later it turns out, as confirmed by Hope Rothfusz at Earthzone telephonically and smartly not in writing the unit has never had a storage unit allocated to it. So for a four year period that's around R4800,00. Initially back in January 2019 Hope said she would communicate with the Management team to arrange a refund. Subsequently since January to now 13th of March 19, Hope has not returned any emails I have sent or taken or returned any of my many calls. Its as if Hope is just hoping ill let the R4800,00 go. What Earthzone is doing by avoiding my calls and not refunding the money is Theft.
0 replies
123 months ago
Vodacom from one dept to another
On Saturday afternoon I placed an order for a new S7 edge. I was given multiple options which I said to agent Bongani that I would call back in 5 minuets once I had worked through he numbers which I did. I was bounced between retentions and Upgrades for about an hour between the Midrand call centre and another. <br> No one knew who Bongani was and retentions was not answering. Eventually Oscar in retentions answered and reluctantly assisted saying that it was Bongani's transaction. I processed the order and was told the phone would be delivered on Monday and that collecting the unit was not an option. As my phone taken along with my laptop in an armed robbery on Monday the 7th I explained the urgency of the new phone. This afternoon I received a call from retentions saying that was no stock of the phone and I need to phone upgrades to confirm when the cell will be available for dispatch. I did this only to be told the phone is available but not the wireless charger and I was again referred back to Retention's (Oscar) who has informed that he does not know why I was contacted. Why is Vodacom intent on making of the effects of the armed robbery even worse? I please need the cell urgently
75 replies
126 months ago
Great service Great warmth
Patty Assisted in a remarkable away. Our blanket was faulty but Patty managed to replace the blanket on the same day even tho' the place where we bought did not have stock. Thank you Patty and Econo Heat for the great service experience.
0 replies
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1 (20%)
4 Star
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2 Star
2 (40%)
1 Star
2 (40%)