WA
Warren A
Active since May 2014
14
Reviews
0
Industries
Reviews
14 reviews6 months ago
Disgusting service
I needed to get new glasses urgently and opted to pay via Optiplan. The glasses took 2 weeks to make and during that time all I got emailed is that my Optiplan is active. I did not get any other notification. On Sat at 1230 pm 2 weeks later I got called to say glasses are ready but the store will not release them due to a payment error. I understand this but I was not allowed to make payment to Optiplan immediately so that I could get the glasses and was effectively told I would need to wait another few days to contact Optiplan on Monday and then wait 48 hours for payment to be processed after. The staff and management refused to assist and I was forced to make full payment and cancel Optiplan to get the glasses. These people do not care about their customers or want to assist at all. Will never return!
195 replies
7 months ago
Website functionality never works. Despite repeated complaints.
The liberty website is appalling. A basic functionality of your financial investment is to check your portfolio values. I have repeatedly raised this issue. And you go on to check your values and the system gives an error. This has occurred for years. Disgusting for a group this size.
53 replies
24 months ago
Very Bad product quality - they keep breaking
I have become increasingly disillusioned with their products. Do NOT buy their GSPEAK intercoms. I am on my 3rd one now and every single time it just stops working, barely out of warranty. They are very expensive and just not worth the investment. The intercom button stops working or you cant hear the person at the gate station properly etc.
106 replies
29 months ago
SMS DEMANDING PAYMENT FOR SERVICES NOT REQUESTED
My Mother who is on my medical aid went into hospital and the doctor requested services from Lancet. Lancet then charged for something that was not requested. My medical aid - Momentum rejected the claim as "Not part of profile requested - member not liable". I informed Lancet of this and they said it would be referred for investigation. However I am constantly still getting rude demanding SMS demanding IMMEDIATE payment for the outstanding amount. This is harassment and I am EXTREMELY ANGRY. This is for a small amount however I will not pay on principle, and I should not be subject to constantly receiving these rude SMS!
129 replies
35 months ago
Good Customer Service from Louise Murphy
Just wish to mention Louise Murphy from Hohm. She went above and beyond liaising with the supplier and her management to ensure a lower cost. She remained professional at all times and did her best to ensure good customer service. Thank you
53 replies
37 months ago
Constantly Rejecting Valid Claims for flimsiest of Reasons
I have been with this medical aid for a number of years. I have submitted multiple valid claims. EVERY SINGLE time a claim is submitted I then need to spend hours on the phone for days to call centre agents and then escalate to management to get the claim rejections resolved. They reject claims on the flimsiest of reasons - e.g. I obtained valid authorisation for a day procedure in a hospital. Then the claim is rejected because the procedure took the whole day in the hospital! Then when you query and escalate - it's suddenly resolved! Keep away from this company - unless you want to raise your blood pressure and cell phone bill!
53 replies
38 months ago
Arrogant and unprofessional
Very Brusque and arrogant man. Was referred for anaemia. Made me go for Barium enema. Did not explain any preparation required which meant I ended up having to spend double the time on the preparation. Forces you to wear masks and do Covid tests. Question any of his requirements and he terminates dealing with you without any discussion. Very unimpressed. Avoid.
0 replies
39 months ago
Terrible Customer Service
I have logged a claim. No one returns your call. No one gives updates weeks later. You call the call centre and they put you on hold for hours and then terminate the call. They do no allow you to speak to a manager. They do not pass messages on. AVOID AT ALL COSTS
456 replies
41 months ago
Bills severely inflated - DO NOT USE THESE PEOPLE
My LG Fridge started tripping. So I called these guys out to investigate. They told me R250 call out which I accepted. Technician comes out - very polite and efficient. Quickly diagnoses problem as a faulty relay and replaces relay - all working in 15 min. Then he calls the office. They send me text - Quote = R250 callout + R550 labour + R550 for relay. I call them and said that's unethical - relay is no where near R550, and you can't charge for callout and labour in first hour. They refused to listen - so told them to take part out and go. Another company then came and repaired fridge for R550 all in.
0 replies
58 months ago
Illegal Paypal policies
I bought a device from an international online Website www.bamlisa.com. The incorrect device was delivered. I contacted Bamlisa to have this corrected. They didn't respond. As I paid for device using PayPal I contact PayPal to have this corrected. Paypal insist I either get re-imbused less 1/4 of what I paid, or I pay for return shipping fees and only get re-imbursed original amount of what I paid if device returned correctly. As such I am now liable for expensive shipping fees to return device due to merchant fault irrespective. This is against the SA consumer law and as such this practice is illegal.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
9 (64.28571428571429%)