KM
KENDALL M
Active since Jun 2014
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
Reliable Fibre Provider
I've been with Afrihost for over 5 years and have no complaints. Their app is very useful for checking network status (if a little delayed), account status, changing packages, reporting on your usage etc. Costs are reasonable and I would recommend them as a service provider. The best is that if OpenServe has issues, I don't need to approach Telkom, Afrihost will take care of it. #BLACKFRIDAY
0 replies
17 months ago
Reliable Fibre Provider
I've been with Afrihost for over 5 years and have no complaints. Their app is very useful for checking network status (if a little delayed), account status, changing packages, reporting on your usage etc. Costs are reasonable and I would recommend them as a service provider. The best is that if OpenServe has issues, I don't need to approach Telkom, Afrihost will take care of it.
0 replies
37 months ago
All about the money
Forced upgrades - I didn't ask for it but I have to pay for it? Can't downgrade because it is 'out of the billing cycle'? I've had generally good service from Afrihost in the years I have used them but now it seems there is no personal customer service any more. Just take my money while I look around for other options....
0 replies
38 months ago
Quick and Efficient
Easy to get a telephone quote, booked the install and job done within 24 hours. The actual install took only 1.5 hours (replace bedroom aircon); installers were efficient and tidy. AUX brand seems to be good and I'm very happy with the service from Capital Air.
0 replies
56 months ago
Poor service trying to resolve global account issue
Trying to get a problem resolved with my Global account has proved to be as difficult as dealing with Telkom! Over the past 5 weeks I have used the app chat feature to try and get it resolved (no joy), called in to the branch who said I must rather call the help desk, called the help desk who said they would get someone to call me back (no response), used the web site to get someone from Sales to call me (nothing) and directly called Sales twice. First call, the consultant said it would be sorted in 3 days (it wasn't), second call I was bounced from dept to dept 4 times and each time I had to enter my ID number.... I can't believe this lack of service!
53 replies
56 months ago
Shocking service from FNB (global account)
Trying to get a problem resolved with my Global account has proved to be as difficult as dealing with Telkom! Over the past 5 weeks I have used the app chat feature to try and get it resolved (no joy), called in to the branch who said I must rather call the help desk, called the help desk who said they would get someone to call me back (no response), used the web site to get someone from Sales to call me (nothing) and directly called Sales twice. First call, the consultant said it would be sorted in 3 days (it wasn't), second call I was bounced from dept to dept 4 times and each time I had to enter mt ID number.... I can't believe this lack of service!
0 replies
62 months ago
Poor customer service = loss of earnings
This review is not of Sygnia's product line or product performance - so far I am happy with that. It's the customer service that is so bad! All I wanted to do was transfer funds from my main cash account with them into an existing ETF; a month later, after sending in forms 3 times, calling 4 times and contacting the local consultant in my area to share the whole history (and never hearing from him again) it is still not done; in the meantime the ETF has gone up in value by 25% which translates into a loss of earnings for me. I can't believe that a major investment company has such ineffectual customer service.
56 replies
78 months ago
Happy laptop user
Great service from Partmasters. I searched for a new laptop battery, they had it at the best price (about R200 more than Amazon but shipping from overseas would have been costly and slow) - got an online quote, paid via EFT. I received email and SMS updates and got it in 2 days. The product works great so I am a very satisfied customer.
0 replies
85 months ago
Afrihost does listen to its customers
I have used Afrihost for years and have no complaints. The products on offer are competitive and the tools they provide (web portal/smartphone app) are effective and well-designed. The reason for this review, though, is a recent interaction with them regarding a billing problem. The problem was possibly caused by me when I took out an 'upgraded' package and I assumed that I was switching from one to the other but the old package stayed active and I was billed for it for 4 months even though I didn't use it. I think the instructions for that exercise should have been clearer and/or Afrihost should be more proactive with a system that alerts users of non-usage. Strictly speaking though, it was my fault but when I appealed to Afrihost about 'wasting' my money they refunded me one month as a gesture of goodwill. It's better than nothing and at least I was able to bring this unfortunate situation to their attention in the hope that their system might offer more warnings/instructions to other users who might find themselves in a similar situation in he future. I continue to deal with Afrihost and will be upgrading my package once again (making sure that my current one gets cancelled properly this time!).
0 replies
89 months ago
Straightforward deal from First Shop
Ordered product, delivered within 3 working days so no complaints.
0 replies
Review Distribution
5 Star
4 (40%)
4 Star
2 (20%)
3 Star
1 (10%)
2 Star
1 (10%)
1 Star
2 (20%)