LV
Luke I
Active since Mar 2009
7
Reviews
0
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Reviews
7 reviews17 months ago
Second-hand goods
A purchased a BB gun for my son’s birthday. When the item arrived the box had already been opened, the internal packaging was damaged, and the gun had clearly been used with scuff marks on the body where the paint had been rubbed off from being held. I contacted the support number and will request a full refund.
0 replies
46 months ago
Nothing but a headache
Good if you like babysitting. You spend more time following up and chasing them to make things are done. My account has services which were paid for more than a year ago which still have not been fulfilled. I needed basic accounting and tax returns for my business. They told me I need to pay thousands of rands and sign up for their monthly accounting plan to be able to do tax compliance, which I did. I still had to pay a real accountant to do tax compliance. The accounting is very disorganised. Company partners outsources accounting, but they never speak to the accountants. I ended up being the facilitator between their account manager and their accountants. Their account manager asked me who the accountant was. When I needed some services from the accountant I had to pay through company partners but they never informed the accountants so the work was never done. They say you get a dedicated account manager but this person was never available. They never responded to emails or phone calls. Very basic things were only done after constant nagging, and even then they just billed my account but never provided the service. To add insult, when I informed them at the beginning go the month that I would no longer be requiring their services, they wanted to bill me for the following month, even though they still owed me services from previous years. All they do is add complication, cost, risk, and delays. It would have been a lot easier, cheaper, and safer to not have used them.
134 replies
56 months ago
Easy repair
My iPad Pro started giving problems about three months ago - a line of dead pixels started intermittently appearing on the display. I logged a repair through the iStore web site and paid the courier fee. The courier came to collect the device the same day. The iPad was replaced under warranty - no questions asked - and I got it delivered back the following week. Gobsmacked! The experience way exceeded my expectations. What wonderful service. Please keep up the fantastic work!
0 replies
56 months ago
No fibre installation after 6 months
I pre-ordered fibre in November 2020. I received an email in April 2021 saying that fibre is available in my area. I ordered the service through my ISP (Axxess) and paid the connection fee of R1244. I started receiving emails from my ISP once every two weeks: "By now you're probably wondering... have they forgotten about me? No we have not! We truly value your business and can't wait to get you connected." I followed up directly with Frogfoot in June. They replied as follows: "You would need to take this up with your service provider, they will get in contact with the relevant department or person in Frogfoot. Frogfoot is an infrastructure provider and does not provide a service, only for service providers. If it is regarding installation date/connection/migration/activation/relocation/move of ONT or change of ISP your service provider would need to contact the relevant project coordinator in Frogfoot and request that we assist with any queries or concerns that the client might have with regards to any of the above. They are required to make contact with us directly if the client needs assistance." I contacted the ISP and who in turn contacted Frogfoot. Frogfoot said that they had received multiple orders for my address and asked for proof of residence. No mention was made of this before I contacted them. I sent proof of residence. I contacted the ISP again in August. They responded as follows: "Apologies for the delay with your order, Frogfoot has progressed it for a contractor to contact you for the installation, we have requested for them to assist with getting it escalated with the contractor but cannot advise when they will contact you for the installation." It seems that Frogfoot is purely a marketing organisation beset on taking people's money with no intention of actually providing a service.
106 replies
62 months ago
Criminal incompetence
I am writing a review here because I am fed up. I just want this nightmare to end. I have been a prepaid subscriber for over a decade. On the 10th of October 2020 I went to the Vodacom shop here in Wellington and took out a contract, for the sole purpose of being able to use the eSIM in my Apple Watch. This service is advertised on Vodacom's web site. At the same time I also took out a contract for my wife's phone number so that she wouldn't need to keep buying airtime. The same afternoon I phoned the call centre to activate the eSIM. I was told that because the contract was new I would need to wait some amount of time. I waited few months and phoned the call centre again. I was told I had the wrong kind of contract. I had a Flexi contract but I would need an open line contract for the eSIM to work. I have no idea what "Flexi" or "Open Line" means. I went back to the Vodacom shop in Wellington to change my contract. The clerk who assisted me didn't know which contract I needed. Her colleague told a story about another customer who had a data package on a Flexi contract. The clerk tried to get me to sign up for that. Or some Red thing. I phoned my friend who had managed to get the eSIM on his Apple Watch activated. He was using a "Smart S" contract or something. I asked for a "Smart S" contract. I have no idea what a "Smart S" is. This took three calls to the call centre and two visits to the Vodacom shop. I was told I would need to wait a month for the contract to be switched over. I waited a month and phoned the call centre to activate the eSIM. Three times. I was told by three different consultants, on three different calls, (to quote verbatim) "Sorry, no one here knows how to do it. Goodbye." Yes literally that. I reached out to the in app chat. I was told that eSIM activations can only be done in store. I drove to Century City, which is an hour away by car. I was hoping that someone at the Vodacom shop there would have some experience, since the Vodacom shop is next door to the iStore. I hoped they would have handled at least one Apple Watch eSIM activation, and would know what to do. I was assisted by a consultant who was clearly not eager to help. After some huffing he said he had activated the eSIM service on my number. I opened the Apple Watch app on my iPhone to activate the Mobile Data plan. After logging in, to my absolute horror, I was greeted by a message saying (to paraphrase) "You are no the primary account holder. Contact the primary account holder to enable this service", followed by my wife's phone number. I registered a Vodacom account for my wife and logged into the Vodacom app on her phone. My wife has both her and my numbers listed on the Vodacom app. She can see my banking details for the debit order that I pay the account with. She can also see the invoices and statements. My Vodacom app shows none of these things. I can only see my own phone number. I cannot see the bank details. I cannot see the the statements and invoices. After recovering a little from the shock I began to realise what had happened. Someone at Vodacom has erroneously set up my wife's number as the primary account holder. This has serious repercussions on how I conduct my life. Some things can only be done by physically going to a Vodacom shop. Activating the eSIM is one of those things. Vodacom's mistake means that not do I have to go through the ordeal of organising the logistics of travelling to a Vodacom shop in the middle of a viral pandemic, but now I also have to juggle the logistics of finding a time that is convenient for my wife, which effectively also means organising around my son's schedule. So I can't just "pop out" for a few hours on Monday, which effectively means taking a day off work, which is in itself an absolutely ludicrous demand by any measure for something as banal as a phone contract, but now I need to organise around my wife's appointments and our child's school and meal times. So you can imagine how I felt after I mentioned this cute tidbit to your unhelpful, impatient, undertrained staff member at the Vodacom Shop in Canal Walk, and he responded by laughing in my face. I went berserk. I have been insulted a lot in my life, I have felt helpless. After months of waiting, pleading, negotiating with you over something so simple, yet something that no one has any clue about how it works. After suffering the humiliation of months of patient waiting, only told to go to one of your stores, just so I can be ridiculed in person. No. None of this is acceptable. I cannot accept being told to wait months to activate the eSIM, when that is the sole reason for having the contract. I cannot accept being the person who has to tell your staff which contracts are needed for your services to work. I cannot accept having to phone your call centre while I'm standing in your shop, to tell your staff what they need to do. I cannot accept having to travel hundreds of kilometres so that a person can press buttons on a computer, when they could have done the same thing over the phone. I cannot accept being ridiculed and insulted, after having to fight for the basic service I have been paying for. I want to cancel my contract. I want to cancel my wife's contract that I signed up for and that I am paying. I am not paying the cancellation fee. I just want to cut all ties with your company. You can try fight over the money. I am 100% convinced a judge will not be sympathetic to your excuses.
168 replies
69 months ago
New business account still frozen after two weeks and hours of being put on hold
I am trying to open a bank account for my business. After numerous attempts at contacting the bank, I eventually managed to open an account about two weeks ago. The account shows up on my online banking, but is still frozen and unusable. The consultant I spoke to when I opened the account said the account would be frozen for 48 hours. Two weeks later and the account is still frozen. The consultant said that I would be sent documents which I would need to sign and return. I have signed and returned all documents that were sent to me. I have phoned the call centre: Call 1: Put on hold for 45 minutes. Consultant wold to me wait a few more days for documents to be sent. Call 2: Put on hold for 30 minutes. Consultant took my ID number then the call went silent except for a loud beep every few seconds. Call 3: Still holding after 20 minutes. I attempted to use online chat: - I get a message saying that all consultants are busy - A consultant posts a message after some random amount of time (over an hour) - The web page automatically logs out between the time I post the message, and the time the consultant responds. - I don't see the response from the consultant unless I keep logging in - The chat automatically ends after 10 minutes because I wasn't online at the moment the consultant responded - The mobile app keeps logging out and prompts for my password each time i try log in again to check for chat messages. - Despite all this I managed to get a reply from a consultant, who referred me to the call centre. I messaged my private banker from online banking. I have received no response or assistance in this regard from my private banker, despite paying over R500 a month for the service.
53 replies
70 months ago
Efficient friendly service
Super efficient service. Works as advertised. They came to my house, took pictures of my car, paid cash into my account, and drove the car away. Done. Very polite and professional. I never felt pressured into anything.
53 replies
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5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (71.42857142857143%)