RG
Roshini G
Active since Jul 2014
17
Reviews
0
Industries
Reviews
17 reviews11 months ago
BONITAS - WHY MARARA????????
I am still at my wits' end as to why Bonitas has asked members to only get their meds from Marara Pharmacy - first 2 months I did not get my meds, then reported on HelloPeter, still no response, it's as if they don't care, cos Bonitas will continue sending their members to them. I am a chronic patient and contacted Marara on 15/05 to find if all was in order and when will I receive my meds - Emily says in the week of the 19th - waited entire week called on 26th and then get told there is a co-payment required - made pt and sent POP and was told I will receive meds on 27th. By 30th still no meds - now totally irate as I need my meds. Lo and behold, I received my meds, but guess what, they sent me incorrect meds, and I have been in touch with Emily, who is now ignoring me. TOTALLY disgusted with both Bonitas and Marara - PLEASE CAN MARARA COLLECT THE INCORRECT MEDS AND REFUND ME TO ENABLE ME TO GET THE CORRECT MEDS. Please think of your members as this is a life and death situation.
53 replies
11 months ago
BONITAS - WHY MARARA????????
I am still at my wits' end as to why Bonitas has asked members to only get their meds from Marara Pharmacy - first 2 months I did not get my meds, then reported on HelloPeter, still no response, it's as if they don't care, cos Bonitas will continue sending their members to them. I am a chronic patient and contacted Marara on 15/05 to find if all was in order and when will I receive my meds - Emily says in the week of the 19th - waited entire week called on 26th and then get told there is a co-payment required - made pt and sent POP and was told I will receive meds on 27th. By 30th still no meds - now totally irate as I need my meds. Lo and behold, I received my meds, but guess what, they sent me incorrect meds, and I have been in touch with Emily, who is now ignoring me. TOTALLY disgusted with both Bonitas and Marara - PLEASE CAN I GO BACK TO GETTING MY MEDS FROM DISCHEM AS I CANNOT AFFORD TO BE WITHOUT MY MEDS - ALSO I AM NOT PAYING THE 30% AS I DO NOT HAVE ANY OPTION. Please think of your members as this is a life and death situation.
53 replies
13 months ago
Marara Pharmacy - *** are they - their service stinks!!!!!!!
So Bonitas decided for Marara Pharmacy (never heard of them) to process all our prescriptions - so I emailed them my prescriptions/uploaded it on the their website and called them but to date have not received my meds. Bonitas strictly mentioned that if Marara was not used then 30% co-payment will be charged - as I need my chronic meds I had no option but to get this myself. Called Bonitas today to find out and spoke to Richard who said he will transfer me to a Marara Team leader - it is now 23 minutes and I am still waiting - I am at work and cannot afford to hold on so long - BONITAS PLEASE RESPOND TO ME URGENTLY. Dischem has been excellent at dispensing my meds why the change - whose pocket is being lined with this new contract with Marara Pharmacy???? I am now sick and tired Bonitas - please buck up and give us the service we pay for.
53 replies
42 months ago
Terrible service at Hirschs Strubensvalley
I had the displeasure of dealing with Padriac Christian at Hirschs Strubensvalley early in September 2022 where I requested he get a quote for a fridge rack/tray for me as I purchased the Defy Fridge from Hirschs. He picked up my info from the system and advised he will call me the next day. As life happens it slipped my mind and 6 weeks later I called and spoke to him and he said he forgot but he would email me so he emailed me the various options on the 26/10 - I replied with queries on the 27/10 and to date I am still awaiting a response. Is this the kind of service that Hirschs offers? This guy has no clue about customer service and thinks he is a law unto himself. I would appreciate a response from someone else as I refuse to deal with him any longer.
0 replies
65 months ago
Unprofessional service from Optivest
I purchased medical aid through Optivest and was not happy from day one as once the business is finalised Optivest does not care - my consultant is Ilana De Klerk and requesting her assistance for anything is like 'pulling teeth' as she will not assist. I called Bonitas to change my option and they asked that I call Optivest I did query about the time period and was advised that Optivest can do this at any time but Ilana advised that her company closes today and I should contact Med Aid myself. - this is the type of service I have received from this lady from day 1. It is sad as Med Aid is a necessity that I have to put up with this disgusting service.
0 replies
72 months ago
Fastway Courier service SUCKS
Fastway picked up a parcel on the 13/05 and today 9 days later I am still waiting - tracking number AR0001573542 - calling the company doesn't help as Charlotte keeps cutting you off and then says everyone is in a meeting. Calling the driver doesn't help as he is on voice mail. This company service sucks and Avon should stop using them as this is the same driver, Lucas who delivered my box to an incorrect address. For each day the tracking states: Onboard - the parcel is onboard the Courier vehicle. Why is it onboard the vehicle for 9 days????
0 replies
76 months ago
Great Service - Terrel Munsami
I called Miway to review my policies and was assisted by Terrel Munsami - I have been with Miway since 2015 and inasmuch as I was satisfied with their service Terrel on the other hand went above and beyond to assist. She explained everything in detail (some stuff I was not familiar with) and I was totally bowled over with her efficiency and her knowledge of the product. And to top it all I received such a saving - what a great way to start 2020. Miway you have an asset in Terrel as she is excellent in what she does. All the best to her and Miway - keep up the great work.
61 replies
78 months ago
Still waiting for a response - 2 months later
I used my Capitec card whilst in Rome on the 28/08/2019 - on my return I found that a payment to Pisa Centrale was duplicated for R297.47 - I called on the Cresta Branch on the 14/09 and Taylor, the very helpful lady called head office or the department that deals with such and was advised that they will investigate and advise. Today is the 07/11 and I have heard nothing. The reference no. furnished was 67128322 and I was supposed to receive a response within 14 days.
210 replies
123 months ago
Excellent work by technician Maggie Sebata
I had a landline and ADSL line installed by Telkom on the 15/03/2016 - as my cellphone was on the blink on the day I asked the caretaker of my building to call me as soon as Telkom arrived which she duly did. It took me 15 minutes to get there and instead of loitering around waiting for me the technician Maggie Sebata went to the exchange at Brenthurst Clinic and undertook all the outside work. She then came up to my flat and did what was necessary and then despite being inundated with calls she stayed and made sure I was hooked up with the ADSL - set easier username and password ,phoned Telkom to request that they provision me - all this from this amazing young woman despite telling me that whilst she was busy with me she was being given more installations to be undertaken. What a helpful young woman who really takes her job seriously and offers excellent customer service. Well done Telkom despite all the negative comments about you there are some very efficient people who go the extra mile in your organisation - please recognize them. Well done Maggie.
75 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (35.294117647058826%)
1 Star
7 (41.1764705882353%)