BM
Benzile M
Active since Jul 2014
9
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0
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Reviews
9 reviews23 months ago
Telkom at it again. ****** of note!!!
I got a call from a Telkom consultant who advised that i could get the same monthly bundles at a lower rate. I agreed to switch and in Dec 2023 and Jan 2024 they debited the correct amount. In Feb, mar and Apr they decided to deduct 3 times more than what i agreed to pay. I managed to reverse the Mar and Apr debit orders but i could not do the same with the Feb debit order. May i please have my money back as this is daylight *******.
0 replies
37 months ago
Nonsensical Service
If it was possible for me to not give a star at all, trust me i would have done that. We bought a mattress at the above mentioned store but only paid 80% of the amount as there was no stock and we still had to organise transport for collection, this was on 15 February 2023. I went to the store to collect on Saturday the 18th of March 2023 and got there only to be told that there is no stock and they made me wait for over 20 minutes while they were checking when stock will be available. I left the store and asked them to contact us as soon as they hear from their warehouse. They contacted us hours later and advised that stock will be delivered to the store during the week of the 20th of March and i told them that i will be there on Saturday the 25th but was unfortunately unable to go collect as i had other commitments. I therefore called the store on Monday the 27th of March, and spoke to a guy who assured me that they do have stock and there is more coming therefore i can come collect the mattress on Saturday, 01 April 2023. Before heading to the store today, 01 April 2023, i contacted the store at 12h42 informing them that i will be coming to collect the mattress and i asked what time they close, the only answer i got what their closing time, the guy never bothered to check if there is indeed stock of the mattress that i had to collect. I got to the store around 14h20 and to my shocking surprise, they do no have stock, the last mattress was sold yesterday or so. I could not believe it. After having to go to the store twice to no stock. This is such nonsense service and the guys were so chilled about it, forgetting that petrol is not cheap and i took my precious time to go collect. One even told me that it is just a 3/4 mattress and he can actually bring it with his personal private car, the nerve. He clearly has no respect for customers. I will not take this!!! There was a lady who advised that she will arrange for free delivery tomorrow, Sunday the 2nd of April. I left my address and i will be expecting delivery tomorrow. If this does not materialise, i will gladly take my money and go somewhere else to get the mattress. This kind of a service is sickening and i will not let this go until i get my mattress or my money back TOMORROW. Annoyed Customer
53 replies
53 months ago
Spare Key that was never brought back
I have been so patient with Auto pedigree Boksburg. I bought a car June 2020 and until today i do not have my spare key back. I have had countless phone calls, emails and Whatsapp convos but still no luck. Now i am interested in seeing if this will have any weight and encourage them to give me my spare key, i am honestly not asking for much.
106 replies
53 months ago
Who on earth is The Unlimited anyway?????????????????
i swear if i was able to give no start at all i was going to do that. How on earth do you debit my account without my consent? i have never even heard of this company. the nerve to even tell me that i probably agreed to this at a shopping centre or telephonically. I have no idea who you are and why you are such vile thieves. I spoke to Austin who decided o hang up on me because i asked why he wanted my ID number (ever heard of the POPI Act??????) I had to then call again and i spoke to a lady who was ten times better than Austin and she put me through tp Sheldon who advised that my policy has been cancelled. It still puzzles me how they managed to get through to my bank account. Now i was the amount reversed, i was told it will take 24 -48 hours, if i do not have my money back by Wednesday, 1 Dec i will most def throw my toys out. I also want proof, whether its a signed document or a telephone recording where i agreed to this policy (i will only wait until tomorrow for this to be sent to me). i cannot believe that we still have companies that scam people. so disgusted nxa
265 replies
61 months ago
Consultants not doing their job!!!
I am really not having joy with DStv. They keep on being disconnected even after i have made payment. Made payment on the 6th of March and was connected after sending proof of payment, the very next day we were disconnected. Called them again on the 7th of March and was reconnected but on the 11th we were disconnected again and i called then they reconnected us. on the 16th it was disconnected yet again and when i called i spoke to a lady by the name of Sinothando who advised that there is a grace amount that i am supposed to pay. All these other consultants failed to tell me that and that is just unacceptable and really not professional. I therefore asked her not to reconnect us because the grace amount was going to keep on going up and by the time i can pay it it will be a ridiculous amount. I made payment of this grace amount on the 26th of March and sent proof of payment then after 30 minutes i called to find out if they can see the payment from their side and also the proof. The consultant advised that the payment does reflect on her side and she will allocate it then reconnect us. Today (29 March) we woke up to channel 100 (how interesting) and when i called i spoke to Nomakhaya who advised that none of the payments that i made were allocated so clearly the consultants just say they allocated just so we can get off the call ad they just reconnect for it to be disconnected again. THEY ARE CUTTING CORNERS AND ARE NOT DOJNG THEIR JOB WELL, IT IS JUST NOT PROFESSIONAL AND IS ANNOYING. All the airtime that is spent on all these calls that one has to hold for 20 minutes while the consultant "allocates" the amount. The level of unprofessionalism and seriousness of the job is what really gets to me. So now i was informed that there is a credit on my account, i cannot wait for my debit order to go through so that i can witness the "credit" being deducted from my monthly debit order. The service is just not good. I hope that i will not be disconnected again and have to call you again. They consultants also advise us to use the WhatsApp line but it is not helpful at all.
106 replies
63 months ago
Telkom is just useless and the consultants are not well trained
Telkom is one useless network. I left a call back on their website as i have been billed incorrectly, got a call from their consutant (Mpho) and she literally hung up on me while i was asking what her name is as it is iportant for me to know who i am speaking to. I was billed incorrectly and no one is willing to help. I deposited money into their account but not they have advised that their debit order bounced (i had issues with my bank and stopped the debit order) even though i paid them before the debit order date. I am beyond ****ed as they do not have any form of customer service. I am now trying to cancel my contract but still no joy. I feel like writing this review is also useless as no one gets back to the customer (this is not my first review).
0 replies
64 months ago
Scammers of note nxa
These are scammers of note. They have been debiting my account without my knowledge (no SMS notification from my bank whatsoever). Managed to reverse two of the debit orders.
0 replies
64 months ago
From R535 to R737 without my knowledge... How???
Something just doesn't add up here. i am on a plan with Telkom and pay R535 monthly. This morning i got an SMS stating that R736.7 will be deducted via debit order. How is this possible? how do i go from R535 to R737? I tried calling the customer care line but it requires me to send a WhatsApp. I want to be contacted on 0659570727 to hear what the reason is for this ridiculous amount. Beginning of Jan I got a text that I have not paid my account, which was odd as they had debitted my account. Then after a few days sent another text that they have received payment. My debit order goes off on the 25th every month.
61 replies
83 months ago
Horrible service by Old Mutual. I want my money bac****
My name is Benzile Mahlangu (0835742020, benzilemahlangu@gmail.com). I have been taken from pillar to post with my fraud case and it has not been pleasant. On 12 May 2019 I was called by an Old Mutual consultant by the name of Nolundi. She advised that she has now taken over my policies and I should feel free to contact her any time when I need assistant. So it actually stroke me that I do not have any policies with Old Mutual therefore I took it upon me to ask a friend who works at Old Mutual to check for me whether there are policies under my name, and yes she came back to me and advised that I have two policies which were opened on 10th and 11th of July 2018. I was not aware of these. The lady that called me to assist with confirming the policies mentioned that both policies were under the consultant Thulisa Chakaula who has been dismissed due to fraudulent activities (this shows that this lady has been doing this for a while and I happen to not be the only one). She also confirmed beneficiaries of these two policies and they happen to be people I do not know who stay at an address I do not know. To cut the long story short, I went to visit an Old Mutual branch T Lakeside Mall and was assisted by Selina Mazibuko who confirmed that I will get assistance in three days (which did not happen). I went back to the branch and was advised that I have to now wait 30 days (which is unacceptable). Then I was advised to send an email with these policy numbers (I was assuming that they have them so why would I be asked to send it? but anyway...) This morning I was sent an SMS which states that I have to now wait 30 more days. I will not wait that long. I have done all that I had to do and want my money back. For 10 months money has been debited in my account without my knowledge. I want it back in this week.
56 replies
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