BD
Bernadine D
Active since Aug 2014
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
Confirmation Message *Business Name:* Platinum Life *Rating:* 5 out of 5 *Review:* I have requested from Platinum Life to keep my premiums where they currently are due to financial constraints
Confirmation Message *Business Name:* Platinum Life *Rating:* 5 out of 5 *Review:* I have requested from Platinum Life to keep my premiums where they currently are due to financial constraints. I understand that cost of living increases are done automatically every year. Whenever I receive notice about the cost of living increase, I call them and ask them not to increase my premium. The consultant is always accommodating and treats me with the utmost respect. I appreciate that they consider my request without trying to convince me or pressure me into agreeing to the increase. I want to especially send a shout out to Onthatile Sekano who assisted me this time around. 🌹💞
106 replies
14 months ago
I called this morning and spoke to Chrysanthea Pillay
I called this morning and spoke to Chrysanthea Pillay. She handled my query with Professionalism, patience and friendliness. In this day and age where service delivery seems to be heading for the " extinct" list, it was so refreshing to speak to someone who put customer care first. As I have come to expect from Platinum Life over the many years I've been with them.
53 replies
24 months ago
I can see clearly now!!!
It gives me great pleasure to write this review. I desperately needed new spectacles. I spent hours visiting different places of business looking for an affordable deal. I must say, all of them were friendly and helpful, but I couldn't afford the payment options. The last place I went to was Spec Savers. There I was informed about Fever Tree Finances. What a lifesaver ( or should I say sight saver) They were helpful, friendly and professional. Everything was successfully concluded within less than a day. And at reasonable terms. ( Don't have to break the bank) Thank you so much for making it possible for me to get new spectacles.
53 replies
29 months ago
BIG UP to Jaydene.
I am so pleased to write this review to commend Jaydene for her excellent customer service and friendly disposition. She was so patient and helpful. i could her the smile in her voice. Thank you Jaydene for going the extra mile and listening to my anecdotes. You really made my day!!! May you have an AWESOME and sucessful day today.
71 replies
37 months ago
Disappointed in DAY! Health
I have been with Day1 health since 2017. I understand that it is a health care plan and not a medical aid. I have never had problems with them until last year. I received service from a laboratory ( Blood tests requested by my doctor.) It was in April 2022. i received the statement a month later. I contacted Day 1 and was assured that they will pay their portion. I asked what my portion was and was told it was R639.64 I made payment 24 may 2022. I received a statement from the laboratory 22 August 2022 for the amount of R1042.56. I sent the statement to Day1 because it was the portion they had to pay. I also followed up with a phone call. I was assured that the payment has been approved and it must just be loaded. In October 2022 I received a call from the collections department of the laboratory. I I followed up with Day1 and again I was assured that they had made payment. I asked for the proof of payment and they sent me the remittance report which I forwarded to the laboratory. On the 27 march I received a statement from the laboratory for the amount of R1042.56. I called them and they said that they didn't receive any payment from Day1. I sent them the remittance report which Day1 sent me and they followed up with Day1. Today I received an email from the laboratory with this message (Good day Thank you for your email. Kindly be advised that we have followed up with 1 Doctor Health of which they cannot provide us with any answers in terms of the remittance as we received the remittance but we did not get any payment from the scheme. Please note that we cannot allocate any payment per the remittance as we did not receive actual money from the medical aid , you may therefore follow up with 1 Doctor health in this regard.) I taken out the signature as I do not want to mention the laboratory's name as I have no grievance with them. i called Day1 and the consultant I spoke to said she has she will send the query through to the accounts department. She was paraphrasing what I was trying to explain and kept on incorrectly quoting me. She then said she would phone me back as she couldn't hear me properly. I phoned her at 14h42 by 15 40 she had not called me back. I feel this is so unfair. I hardly put in claims and when I do it is not even for large amounts. I also diligently pay my portion. i really hop that they can resolve this in an amicable manner as if they don't, I'll have to pay the laboratory. Thank you for your time.
53 replies
57 months ago
Issue resolved.
I am so please to report that my issue with Debtbusters has finally been resolved. I'm am looking forward to peaceful sleep once again. I want to thank Sumaya Dawood for all the effort she put in in resolving this issue. Thank you so much for going the whole nine yards and for your understanding when I became impatient. Have a wonderful day further.
53 replies
58 months ago
Thank you Gerald Manomano:)
I want to say from the get go, the gentleman I spoke to this morning, restored my good faith in DebtBusters. his name is Gerald Manomano. He was patient, respectful and most of all, attentive. I actually felt, after a month of struggling to resolve an issue, that he was going to try his utmost to ensure that I got the service I feel I deserved. He more than went the extra mile to ensure that I was confident in the fact that he was actually helping. I'm am looking forward to finally having the problem resolved. I must hasten to add that this is the first time, in the two years that I've been with DebtBusters, that I've experienced any problems. I do want to say though, Communication is key. thank you, once again Gerald, for assisting me this morning. Hope that everything will be resolved soon and I can put all the previous negativity behind me. Thank you and blessings.
53 replies
58 months ago
DEBTBUSTERS please keep to your end of the contract!!!
I am very disappointed in Debtbusters at this moment. My payment usually goes off my account by the 25 of each month. I also receive an SMS informing me that thye will be deducting the payment. I've had no problems until this month,. On 22 June 2021, I received a message informing me that I qualify for a settlement amount and instructing me to make payment into an ABSA Easton Berry Trust Account. I ignored the SMS for two reasons; 1. I don't have funds to settle the account. 2. Hyphen PDA regularly sends me an SMS saying that I should be aware of anyone asking me to pay money into another account instead of Hyphen PDA. On the 25 June 2021, I phoned Debtbusters to inform them that the payment was not deducted. I was assured that there is a problem and they will sort it out.. I have since spoken to four consultants as the payment still hasn't been deducted. Unfortunately, I only remember the last person I spoke to. Her name is Haley.( but they do say that their call are recorded- so they cam check whether it is so) She assured me that they would contact me to let me know when the debit order will be done. I've received no notification yet. This morning I see an SMS which was sent at 21:59 informing me that mu payment has not been received and I must make payment immediately. No bank account provided. Also, I was informed that there is a notice on my profile saying that an EFT payment will be done. again two question; 1. Who sent me the SMS saying that I qualify for a settlement discount? 2. Who changed my profile to say that an EFT payment will be done? I will phone them again this morning or perhaps I should hone my creditors and arrange to pay them myself. I sincerely hope that SOMEONE will be able to resolve this ASAP. I will provide a reference number from a previous SMS received from Hyphen PDA
53 replies
59 months ago
Sooooo happy
I just today booked a flight to JHB through Flight Centre. I was assisted by Sophy Wanyane. Every enquiry and question/concern I had, she responded promptly and never once did I feel that she was irritated/ impatient. As I have come across many times before with other Service Providers. Even though it was for an Economy flight, I was treated with such dignity and calm that I even commented to my son that they treated me as though I was spending a lot of money or giving them a huge booking. It good to see that Customer Service is a priority for the Flight Centre.. Thank you Sophy for a positive experience:)
53 replies
63 months ago
Best decision I ever made.
I changed over to DOTSURE because they offered me a better deal than what I was receiving from my previous under writers. So far, I haven't had to claim, so I cannot review them on a claim experience. But the way they deal with people, for me communication is key. They keep those lines of communication open, The consultants are professional, yet friendly. I feel respected every time they communicate with me. Even when I don't buy their add-ons. I have no regrets about changing over to them. Thank you DOTSURE!!!
56 replies
Review Distribution
5 Star
16 (64%)
4 Star
3 (12%)
3 Star
0 (0%)
2 Star
5 (20%)
1 Star
1 (4%)