JP
Jessica P
Active since Aug 2014
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Amazing service!
Wow, I am yet to receive better service than Mind The Speed. Lindiwe and team are fantastic. They are communicative and they deliver on their promise. From sales right through to support. What an amazing company.
0 replies
14 months ago
Unacceptable service from Sanlam
I am struggling to find the words to express my disgust with Sanlam at this point. My mother went on pension end December. 6 weeks ago Sanlam confirmed with my mother that all documents has been received and they will be continuing with the claim. She did not receive a salary for January. Upon following up with the annuities department recently she was told that there is a document outstanding from the employer and that Sanlam EB has not paid over the benefit as yet. Asking my mother to follow up with the employer. This is unacceptable. She is without a salary for the second month now and no one seems to see the urgency in doing the job they are getting paid to do. Imagine not having a salary for two months. I want to speak to a manager or I am going to the PFA. Utterly unacceptable service.
71 replies
25 months ago
Worst customer service - ****** and *******
I do not know how many times Vodacom is going to try and catch me. I recently received a in October from a representative of your company sales talking me into migrating my account and paying less than I currently am for my contact because I am a “valued customer”. I received a sms stating that my migration is compete. After I logged into my account this I saw that I will in actual fact be paying more. Also, how can the cost of my handset have gone up if I have not even gotten a new device or an upgrade? I demand that this gets fixed immediately and re-imbursed for the months that I have been *****ulently overcharged. I urge you to reference the call logged for the migration and review the amount given telephonically to be my new debit order. This amount and what is reflected on the contract is nowhere near the same. I was deceived by your representative and sold a product under false pretenses. I have emailed and demanded that this be corrected and either the amount that was provided to me telephonically be debited or my contact be re-instated to it’s previous state. It has fallen of deaf ears. If this is also not given attention to I will be taking this matter further to the ombudsman and my attorney. I also want the audio recording of my call so I can take this matter further and expose this company for *****. I am frankly sick and tired of your company and I have no trust. This is *****.
106 replies
29 months ago
Terrible customer service!
Terrible customer service. My parcel has been stuck at customs after clearance for 4 days. Upon calling customer service and telling them I urgently need my parcel and I fail to understand why it is not being delivered they advised they will escalate and I will receive a response within 48 hours. I asked to speak to a manager and they advised it is not possible, Also showing no empathy towards the fact that I need what is in my parcel for a wedding. Terrible and shocking service.
0 replies
44 months ago
Amazing service by Kathy Govender!
I would just like to thank Kathy Govender for her excellent service. She was beyond helpful and professional. Amazing service!
134 replies
59 months ago
Thief’s and crooks!
I should have trusted every single ****ty review of the rental agency. Most unprofessional service I ever received. Upon renting a car you are handed an inspection list already marked with no one around to inspect the car with you. I had to go and fetch a staff member to mark dents scratches etc on car that was not marked. When we left the airport I noticed one of the air vents was broken. Because of the shocking service I received just before I decided to take a photo with a time and date stamp. Also take note no inventory is taken on the inside of damage. Car returned and inspected. No mention of the broker air vent and off we go. 2 weeks later an amount deducted from our credit card with NO communication regarding what the deduction is for just to find out it was for the broken air vent that was ALREADY broken when we received the car. Absolutely pathetic that it was nowhere noted when whoever broke it returned it. I want and IMMEDIATE refund or I will take this to small claims court with my photo evidence proof.
0 replies
69 months ago
New contract Issued instead of upgrade on existing contract?!
I requested an upgrade on an existing contract via the vodacom website. I received my new phone and all was well. That was until I had to pay bill. To my shock I realized that my account shows that I have two active lines that I am paying for? Send a facebook messenger and was advised that a new contract was taken out on my name instead of an upgrade? Now the agent of facebook tells me I must provide my address for them to pickup the phone and the new contract needs to be cancelled after I have been using the new phone for almost two months? Please have someone contact me urgently in order for this query.
106 replies
82 months ago
Went from hero to zero
This provider is absolutely shocking. You pay for a 100mb line but what you get is far from it. I cannot even watch a 250mb episode without buffering through three quarters of the episode. And I am connected via cable, so the usual “depends on your wifi connection” excuses don’t cut it anymore.
0 replies
83 months ago
Excellent service!
I would just like to thank Saraphina Ntsele for her assistance in realizing our dream of becoming first time homeowners. Her service was professional and timely. I would recommend betterbond to anyone.
75 replies
100 months ago
Incompetent staff
Vumatel has provided the worst service I have ever experienced. We have had a techician come look at our CPE. They sid they will get back to us about what is wrong with our CPE/network line and with a object number . We have yet to receive feedback on what the actual problem is as to why we cannot setup our package yet. Not at all impressed with Vumatel. We need resolution to this problem
105 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
7 (63.63636363636363%)