LW
Lerato W
Active since Aug 2014
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
I love ❤️ Superbalist
Top tier service as always. The delivery came sooner than I expected. I love ❤️ Superbalist
0 replies
6 months ago
Poor service days after an accident with children
@dotsure I am beyond unhappy and irritated with your service. I was in an accident on the 28 October 2025. The car was towed to @dotsure yard in Kew. My brother went to the yard and found the car and an assessor was there. He confirmed that he would send letter to insurance. Yesterday when I called @dotsure I was told to wait for Claim handler. She would call me back. 24 hours later noone has called me. I called again and spoke to a lady who said she is awaiting assessor to give feedback but would get claim handler to call. When I asked for Claim handler details I was told it's Sindiswa. They can't give me her surname. I must read through policy documents. All this for a courtesy car. I was in the accident with two kids who need to go to school. The consultant proceeded to says they'd give me money to either Hire a car or use public transport. When asked if I am expected to continue using @dotsure she said it's up to me. Three days later I have no progress or courtesy car. Imagine if the Dr hadn't booked me off. This is disgusting, terrible service. I will never refer @dotsure To anyone. For a single woman it's even worse. Its 50 minutes later noone has called me. I am not asking for car payout or repairs just a courtesy car. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡
71 replies
9 months ago
Rude ****** I don't trust them
The consultants are beyond rude, I have spoken to 3 and they all treat me like I owe them. I called Alfonzo Associates and got these people. I requested a clearance certificate they want money, I have been asking the reason why they get angry. The lady straw was the ***** who told me I will never be cleared, she's not under debt review. I want to understand who sold my details, these people insist I am under them and signed with them. What did I sign with who, when? It so sad that we are put in such positions.
0 replies
21 months ago
Uyema's great service
Uyema Makoyi assisted me get sorted, his service is excellent. I am grateful for his assistance.
58 replies
25 months ago
Their service is good
Their service is good. They understand our hard times and try meet us half way.
56 replies
34 months ago
Abuse and Victimization - Jabulani Mews
I would like to complain about the terrible treatment and abuse at Afhco specifically Jabulani Mews and Johannes Rangwanasha. I moved in at the end of May 2022 and there was water damage on the walls when the rains came the house would have water on the walls and at the door. Walking in is a mission, I initially complained on the 8th Aug 2022 nothing was done, in March 2023 the house started smelling and the walls had mould I again complained and was told I must pay R1200 for repairs. I reported them to the Rental Tribunal then it was downhill from there. On the 28th June 2023 I advised them my rent would be late as I was getting paid late, Boom I arrive home after a pilgrimage on the 9th July and get a Letter of Demand saying I have 20 days to pay. I email them reminding them of my request on the 28th June. I arrive home on the 12th July after an hour out the house and I find that I am locked out. No notice no comms, mind you nothing in their lease speaks of such. I call their offices the customer care agents refuse me to speak to the Credit controller Johannes, I eventually get hold of him and tell him legally what they did is wrong he rudely tells me that I want to speak about legalities they have no grace period it is stipulated in their lease, I went through this lease and so did my attorney they never mention locking out or such especially if I have not paid one month's rent and the month is not even half way through. I feel this was abusive and an infrindgement of my rights as a tenant. I have asked them several times if they want me to vacate the property, no response. I live alone with a 6 year old what if she was locked in, I take chronic medication which was locked in. I had to quickly make a plan to get the money while I promised I would pay so I can get my medication and or work clothes. I feel like these people are abusive and have no proper customer service I am now aware they are pushing me out of their unit. This has cause me so much stress especially as a chronic patient. This is black on black bad service.
0 replies
39 months ago
Thank you for the service
Thank you for the service. I got feedback in 72 hours I am awaiting call from them to amend the policy cost.
56 replies
39 months ago
It is always a pleasure dealing with Isabella Garcia
It is always a pleasure dealing with Isabella Garcia. This time even more their query resolution was quicker than I expected. Thank you for the great service.
132 replies
Review Distribution
5 Star
10 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (22.22222222222222%)
1 Star
4 (22.22222222222222%)