GD
Gustav U
Active since Aug 2014
30
Reviews
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Reviews
30 reviews5 months ago
Lack of Support and Clarity on Standard Bank Credit Protection Plan
I am extremely disappointed with the poor service I’ve received from Standard Bank Insurance. After losing my left leg and becoming immobile, I requested the forms to submit a disability claim for my vehicle finance, personal revolving credit, and credit card. These products are supposed to be protected under the Credit Protection Plan, which is mandatory for any credit provider registered under the National Credit Regulator. It took Standard Bank two months just to send me the forms. When they finally responded, I was told that only my revolving credit loan is covered — and only in the event of death. I sent them written communication, including proof from the vehicle podium clearly stating that insurance and protection plan payments are included. Credit cards and revolving credit accounts are managed online, and such protection plans must be in place by law. Despite all this, Standard Bank Insurance has not provided any explanation, nor have they followed up as promised — yet they continue to expect me to pay premiums. This level of service and lack of accountability is completely unacceptable.
71 replies
14 months ago
Concerns Regarding Discovery Health Medical Scheme Practices
I am writing to formally express my concerns regarding the manner in which Discovery Health Medical Scheme has handled my membership and payments. In October 2024, I received a withdrawal notice from Discovery Health due to a missed payment. However, I was never contacted to discuss the issue or explore possible solutions. The reason for the unsuccessful payment was that my short-term insurance provider deducted double premiums on 1 October 2024, before my medical aid premium could be processed. This occurred after an initial unsuccessful deduction attempt on 28 September 2024. As a chronic medication patient, I was left to cover my medical expenses out of pocket. When I attempted to resolve the matter, I was informed that I would need to pay double premiums to reinstate my coverage. Today, I have been listed on a credit bureau, despite being unable to afford the amount Discovery Health is demanding. I find it highly unfair that Discovery Health has taken this approach, especially without considering the payments they should have covered for my chronic medication. It appears that members are quickly listed on credit bureaus without a proper review of their circumstances, which can severely impact their credit ratings. Moreover, the decision to withdraw my membership without prior engagement and then pursue outstanding amounts raises ethical and legal concerns. This practice reflects poorly on the scheme’s professionalism and fairness. Given these circumstances, I believe this matter requires urgent review and reconsideration. I request that: The incorrect credit bureau listing be investigated and, if applicable, removed. A fair resolution be reached, considering the factors that led to the missed payment. Discovery Health reassess its approach to handling payment disputes, particularly for chronic medication patients.
106 replies
18 months ago
SPAR QUEENSWOOD CORNER A DISAPPOINTMENT
I am extremely disappointed with the service I received at Queenswood Corner Super Spar. On Sunday, 13 October 2024, I arrived at the store around 18:30 to do my regular shopping. My wife and I had two full trolleys by 19:00 when we were approached by an employee who informed us that the store was closing and instructed us to proceed to the tills. Although we were nearly finished, there were still a few essential items we needed, including salt and tomato sauce. My wife went to get the salt while I went to grab the tomato sauce near the tills. As I was doing this, the same employee approached me again, insisting that I stop shopping and head to the tills immediately. His tone was rude and dismissive, which I found completely unacceptable. I expressed my frustration, as this is not the kind of customer service I expect. As a loyal customer who spends a significant amount of money at this store, I find the behavior of the staff unprofessional and ungrateful. In the future, I will take my business to other Super Spar branches that are open until 20:00 and prioritize customer satisfaction. I urge others to do the same and support stores that truly value their customers.
0 replies
18 months ago
Standard Bank Vehicle Financing : Frustrating Experience with Administration
I’ve had an extremely frustrating experience with Standard Bank’s vehicle financing department. In September 2023, I requested to cancel my top-up insurance and dent cover. The bank acknowledged the cancellation and promised to rectify the issue and credit my finance account. However, despite multiple follow-ups and even a promise in January 2024 to correct the mistake, it still hasn't been resolved as of October 2024. After over a year of waiting, I’ve now received my latest vehicle finance statement, and the promised credits are still missing, while they continue to demand payments that should not even be due. It’s shocking that such a large institution can demonstrate such poor administrative practices. Dealing with Standard Bank’s vehicle financing has been nothing but a headache. It seems that even after acknowledging their mistakes, they are either unable or unwilling to follow through and make the necessary corrections. Is anyone even working there? Or do they simply like taking money that isn’t owed? This level of service is completely unacceptable, and I cannot recommend them based on my experience. If you are considering vehicle financing, I’d strongly suggest looking elsewhere unless you want to deal with endless delays and unfulfilled promises.
53 replies
18 months ago
One Insurance *********** Administrators
I am reaching out regarding an issue with an insurance company, One Insurance. I was provided a quote by them three months ago through my broker. However, they began deducting funds from my account prior to the agreed inception date and without adhering to the agreed-upon deduction schedule. They have been deducting funds at their discretion, sometimes taking double premiums, which has led to debit order reversals due to these unforeseen deductions. In the past three months, they have attempted to deduct over R30,000 from my account. Despite this, I have yet to receive a policy schedule detailing the cover or insured items, and I have not even been provided with a policy number. Instead, I only have a reference number (ONE OWD**********3), which changes frequently on my bank account statements. Given these concerns, I am questioning the legitimacy of One Insurance and whether they are a reliable provider. I would appreciate caution in dealing with them.
0 replies
18 months ago
Oneplan Insurance ***********
I am reaching out regarding an issue with an insurance company, One Insurance. I was provided a quote by them three months ago through my broker. However, they began deducting funds from my account prior to the agreed inception date and without adhering to the agreed-upon deduction schedule. They have been deducting funds at their discretion, sometimes taking double premiums, which has led to debit order reversals due to these unforeseen deductions. In the past three months, they have attempted to deduct over R30,000 from my account. Despite this, I have yet to receive a policy schedule detailing the cover or insured items, and I have not even been provided with a policy number. Instead, I only have a reference number (ONE OWD39325033), which changes frequently on my bank account statements. Given these concerns, I am questioning the legitimacy of One Insurance and whether they are a reliable provider. I would appreciate caution in dealing with them.
53 replies
19 months ago
Complaint Regarding Credit Facility Application and Customer Service
I am extremely disappointed with the service I have received from Capitec Bank. I recently app**** for a credit facility advertised online, and I was instructed to submit my documents at any Capitec branch, which I did. Instead of being granted the credit facilities I qualified for, an account was opened for me without providing the requested credit. Upon investigation, it was revealed that there is a “handing over” account on the system from 2007, which is currently blocking my credit application. The branch contacted the relevant parties, but due to the age of the matter—17 years old—MDA has no record of it. The branch consultant then referred the matter back to Capitec CCS Enquiries, where it has remained unresolved despite my follow-up email (reference number 123867609). I find it unacceptable that a bank can hold unresolved matters against a client for such an extended period. This is unprofessional and reflects poorly on Capitec's customer service standards. I request that this matter be urgently reviewed and resolved.
0 replies
20 months ago
Complaint Regarding Poor Service Experience on ABSA Call Line
Dear ABSA Customer Service, Yesterday, at 14:14, I called the ABSA customer service line (0860 008 600) to inquire about fees that were deducted from my bank account without my authorization. During this call, I spoke with a representative whose name I unfortunately cannot recall due to the frustration I experienced. I found the representative's behavior to be unprofessional and discourteous. She was unwilling to listen to my concerns, and when I attempted to address my query, I had to repeatedly ask her to allow me to speak. To my surprise, she abruptly ended the call without providing the necessary assistance or calling me back, even after accessing my account and beginning to provide details about the fees in question. I believe this conduct does not meet the standard of service expected from ABSA. As a paying customer, I expect courteous and professional handling of my queries. I request that this matter be reviewed, and that appropriate action be taken to address this instance of poor customer service. I look forward to your prompt response to resolve this matter
53 replies
25 months ago
Lipco Law for All a Big No No Cover
Good day, I am writing to express my deep disappointment and frustration regarding my experience with Lipco All for All, underwritten by Absa. Over the course of nine years, I entrusted them with handling legal matters on two occasions, only to incur a loss of R500,000. In both instances, Lipco All for All utilized candidate attorneys to handle the matters, a decision seemingly motivated by cost-saving measures. Unfortunately, this approach resulted in a lack of continuity and accountability, as the appointed attorneys would often gain experience and move on, leaving the process stagnant. Neither Absa nor Lipco took adequate steps to address this issue. In one matter, a car dealer sold me a faulty car under written assurance of repair, along with a trade-in agreement that was never honored. Despite pursuing legal recourse, the mishandling of documents between successive attorney firms led to the loss of crucial evidence, rendering any recovery efforts futile. The other matter involved a court application where jurisdictional issues delayed proceedings for over three years, ultimately resulting in the respondent liquidating their assets. Lipco and Absa failed to take timely action, allowing the matter to prescribe and resulting in the loss of my vehicle. Neither Lipco nor Absa have taken ownership or responsibility for their actions, leaving me to bear the financial and emotional burden alone. Had I engaged independent legal counsel, I believe I would have been able to recover my legal costs from the respondents and my R500 000 loss. After more than twenty years of holding this policy, the lack of success and support I have encountered has left me disillusioned. I urge others to carefully consider the efficacy and alignment of this policy with their best interests before making a decision.
106 replies
25 months ago
Absa Short term Insurance a disgrace
Good day, I am writing to express my deep disappointment and frustration regarding my experience with Lipco All for All, underwritten by Absa. Over the course of nine years, I entrusted them with handling legal matters on two occasions, only to incur a loss of R500,000. In both instances, Lipco All for All utilized candidate attorneys to handle the matters, a decision seemingly motivated by cost-saving measures. Unfortunately, this approach resulted in a lack of continuity and accountability, as the appointed attorneys would often gain experience and move on, leaving the process stagnant. Neither Absa nor Lipco took adequate steps to address this issue. In one matter, a car dealer sold me a faulty car under written assurance of repair, along with a trade-in agreement that was never honored. Despite pursuing legal recourse, the mishandling of documents between successive attorney firms led to the loss of crucial evidence, rendering any recovery efforts futile. The other matter involved a court application where jurisdictional issues delayed proceedings for over three years, ultimately resulting in the respondent liquidating their assets. Lipco and Absa failed to take timely action, allowing the matter to prescribe and resulting in the loss of my vehicle. Neither Lipco nor Absa have taken ownership or responsibility for their actions, leaving me to bear the financial and emotional burden alone. Had I engaged independent legal counsel, I believe I would have been able to recover my legal costs from the respondents and my R500 000 loss. After more than twenty years of holding this policy, the lack of success and support I have encountered has left me disillusioned. I urge others to carefully consider the efficacy and alignment of this policy with their best interests before making a decision.
159 replies
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