LQ
Lungi Q
Active since Aug 2014
45
Reviews
0
Industries
Reviews
45 reviews6 months ago
Unresolved Beneficiary Update
I am extremely disappointed and frustrated by the ongoing incompetence and poor customer service I have experienced. Over two months ago, I updated my beneficiaries on the MyLiberty portal. When I logged in more than two weeks ago, I discovered that the update had not been processed. I then contacted your team and was told to complete paperwork instead - which I did over a week ago. Yet, even after submitting the documents, the update still has not been actioned. This level of inefficiency is unacceptable. I have no choice but to escalate this matter to the National Financial Ombud Scheme South Africa (NFO) for further investigation and intervention.
53 replies
8 months ago
Liberty mishandling personal information
I am extremely disappointed and concerned with the way Liberty is handling my personal information. Firstly, I recently discovered that the person I have been dealing with as my financial advisor is not even listed as my advisor on the policy. To make matters worse, he is not employed by Liberty but is in fact a third-party individual who has had access to my personal details since March this year. This is a serious breach of trust and a risk to my personal safety. How can Liberty allow sensitive client information to be handed over to someone not directly affiliated with the company? Secondly, I have been sending follow-ups regarding amendments to my policy, yet I receive no response at all. To add insult to injury, today I could not access the Liberty online portal (https://myliberty.liberty.co.za/logon ) because someone else had already registered my details. This is unacceptable and deeply alarming. Liberty, you are playing with people’s personal information and putting our lives at risk. I expect urgent clarification, accountability, and immediate corrective action.
1 reply
10 months ago
Repeated Calls from 087 736 8002
Good day FNB, Please confirm whether 087 736 8002 is one of your official contact numbers. I’ve been receiving repeated missed call notifications from this number — almost every five minutes — and it has become quite disruptive. If this number belongs to your team, I kindly request that the calls be stopped.
53 replies
11 months ago
Exceptional Service from a champion employee
Good day, I just wanted to extend my sincere thanks to Neo Ranka/ta for your exceptional assistance over the phone earlier. Your professionalism, patience, and clear communication made the entire process smooth and stress-free. It’s truly refreshing to receive such attentive and efficient service. Much appreciated - keep up the great work!
58 replies
11 months ago
Urgent Complaint – Technician-Induced Fault and Unprofessional Conduct
Dear Cartrack Customer Support, I am writing to formally escalate an issue regarding the recent work performed on my vehicle by one of your technicians by the name Kumaren. After the technician attended to my car, the installed unit stopped functioning since that morning of Tuesday, 13th May. Despite multiple follow-ups since Wednesday, the issue remains unresolved. I have screenshots of my WhatsApp communication with the technician, which reflect an unprofessional attitude and refusal to accept responsibility. He dismisses my concern, blames network or phone issues (which did not exist prior to his intervention), and ultimately tells me to "do him a favour and escalate it." I am currently paying for a service that is not being delivered, and I expect urgent corrective action. Kindly: Send a senior technician to assess and rectify the fault immediately. Investigate the conduct of the technician involved. Confirm that I will not be billed for any fault caused during this installation. I trust that this matter will receive the seriousness it deserves. I look forward to your prompt response before taking this matter forward. Don't you dare take money from my account until the matter is resolved. This is ******* I am not going to tolerate.
58 replies
11 months ago
Unacceptable Delay in Providing Policy Schedule
I have been requesting my policy schedule from Auto & General for over two weeks under Policy Number: 610231157, and to date, I have still not received it. Despite multiple follow-ups, I’ve received no resolution or even meaningful communication. It is unacceptable that such a basic request is being ignored, especially considering I am a paying customer. This level of service is extremely disappointing and reflects poorly on Auto & General’s commitment to customer care. I hope this review prompts urgent attention and a change in how such requests are handled going forward.
116 replies
13 months ago
Excellent Service
Excellent service received from Maxine Gous; keep up the good work. Thank you.
0 replies
13 months ago
Poor administration and service, disgusted by this company
This company is very poor when it comes to both administration and service. I mean, how long can a claim take to be processed, when they committed to make payment with 5 to 7 working days on the 24th of February 2025. When you call them, you just keep holding for over 30 minutes and finishing my airtime.
53 replies
24 months ago
Budget Insurance is a ****
Budget is not insurance, but a ****. I have been paying my premiums for over 3 years; the last time I claimed was in 2022. Since I submitted my claim in February 2024, that claim has been fulfilled. I had cancelled them, and after that, I got an email that my claim had been rejected. Stay away from this insurance company; they are just taking people's hard-earned money and don't pay claims. My claim was sitting with Michael Sekoala since February 24 with no feedback, then when I requested a cancellation, they were begging me to stay but still didn't fulfil my claim. I have emailed Cynthia Mabuza, Operations Consultant; she hasn't responded to my email.
106 replies
25 months ago
Poor service
I am extremely disappointed at the level of poor service I am getting from VAPS. I lodged a claim last month and I have been making follow ups to Yasheen Basanth and Vaps mailbox. I am not getting any feedback. This is absolute bull****, I have been paying for over a year without any claim. And now this is the service I get.
56 replies
Review Distribution
5 Star
4 (8.88888888888889%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.444444444444445%)
1 Star
39 (86.66666666666667%)