SC
Stephan C
Active since Aug 2014
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
Poor service
Scheduled an appointment to fit a device. When I phoned to confirm they have changed the date without informing me in any way. How can I trust this company to be there for me in a case of emergency it they don't care about their customers?
116 replies
42 months ago
Useless DSV
useless- don't deliver parcels on time. Excuses with no feedback
132 replies
68 months ago
Always excellent service
Always excellent service, always on time, always very good quality products
53 replies
68 months ago
Excellent service
Fast, hassle-free shopping and delivery. Thanks
53 replies
80 months ago
After sales service
Had a problem with my dishwasher which I bought in 2013. Logged an online call, sorted within 48 hours
0 replies
100 months ago
Poor service
On Tuesday the 23rd of January I placed an online order with Arctica and paid the full amount. On 26 January I followed up to enquire about the status of my order. I was informed that the order was ready and will be collected by the courier on Monday the 29th of January. On Tuesday the 30th of January I phoned Arctica and was informed that the courier will collect the order on Wednesday the 31st of January. Thursday the 1st of February, I phoned again and was informed that the courier did collect the order but could not issue a tracking number due to a systems problem on their side. Friday the 2nd of February, I contacted the courier who denied these allegations, no systems problem on their side. I contacted Arctica again and asked about their dishonest info which they gave me. I was told that they have a warehouse problem which they are sorting. Today, the 5th of February, I still don’t know what the status of my order is. Very unprofessional and poor service.
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)