AR
Arctica Refrigeration & Catering equipment
Unclaimed Business
AR
Arctica Refrigeration & Catering equipment
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZK
Zakira K
1 reviews | Active since Jan 2020
15 Dec 2019, 05:03
Poor service - equipment not returned for 6months.
I had purchased a 9 slice toaster in March 2019. The toaster stopped heating and was sent back to the company for repairs in May 2019. To date the toaster was not returned. I have spoken to Sanet on numerous occasions and was told that she is waiting for couriers to pick it up and that she would call me back but she never has. I have had to buy a replacement toaster and now demand a full refund. It has been more than 6 months waiting for a fully paid toaster that only worked for 2months.
Helpful (0)
|Replies (0)ZK
Zakira K
1 reviews | Active since Jan 2020
15 Dec 2019, 05:03
Poor service - equipment not returned for 6months.
I had purchased a 9 slice toaster in March 2019. The toaster stopped heating and was sent back to the company for repairs in May 2019. To date the toaster was not returned. I have spoken to Sanet on numerous occasions and was told that she is waiting for couriers to pick it up and that she would call me back but she never has. I have had to buy a replacement toaster and now demand a full refund. It has been more than 6 months waiting for a fully paid toaster that only worked for 2months.
0
Replies (0)DM
David M
1 reviews | Active since Jan 2020
9 Oct 2019, 11:35
Poor Service - Scammers
I purchased and paid in full from Arctica Refrigeration & Catering equipment also, Trading as We Do All, for a gas geyser on 19 September 2019. I followed up on the order on 23rd, I was informed the parcel will be picked up by the courier from their Cape Town warehouse on Wednesday 25th after which I will receive weigh-bill information. the story changes from Cape town warehouse to Johannesburg depot but still no weigh-bill information. it is now 21 days since they have my money still no purchased item.
Helpful (0)
|Replies (0)DM
David M
1 reviews | Active since Jan 2020
9 Oct 2019, 11:35
Poor Service - Scammers
I purchased and paid in full from Arctica Refrigeration & Catering equipment also, Trading as We Do All, for a gas geyser on 19 September 2019. I followed up on the order on 23rd, I was informed the parcel will be picked up by the courier from their Cape Town warehouse on Wednesday 25th after which I will receive weigh-bill information. the story changes from Cape town warehouse to Johannesburg depot but still no weigh-bill information. it is now 21 days since they have my money still no purchased item.
0
Replies (0)SC
Stephan C
1 reviews | Active since Jan 2020
5 Feb 2018, 18:41
Poor service
On Tuesday the 23rd of January I placed an online order with Arctica and paid the full amount. On 26 January I followed up to enquire about the status of my order. I was informed that the order was ready and will be collected by the courier on Monday the 29th of January. On Tuesday the 30th of January I phoned Arctica and was informed that the courier will collect the order on Wednesday the 31st of January. Thursday the 1st of February, I phoned again and was informed that the courier did collect the order but could not issue a tracking number due to a systems problem on their side. Friday the 2nd of February, I contacted the courier who denied these allegations, no systems problem on their side. I contacted Arctica again and asked about their dishonest info which they gave me. I was told that they have a warehouse problem which they are sorting. Today, the 5th of February, I still don’t know what the status of my order is. Very unprofessional and poor service.
Helpful (0)
|Replies (0)SC
Stephan C
1 reviews | Active since Jan 2020
5 Feb 2018, 18:41
Poor service
On Tuesday the 23rd of January I placed an online order with Arctica and paid the full amount. On 26 January I followed up to enquire about the status of my order. I was informed that the order was ready and will be collected by the courier on Monday the 29th of January. On Tuesday the 30th of January I phoned Arctica and was informed that the courier will collect the order on Wednesday the 31st of January. Thursday the 1st of February, I phoned again and was informed that the courier did collect the order but could not issue a tracking number due to a systems problem on their side. Friday the 2nd of February, I contacted the courier who denied these allegations, no systems problem on their side. I contacted Arctica again and asked about their dishonest info which they gave me. I was told that they have a warehouse problem which they are sorting. Today, the 5th of February, I still don’t know what the status of my order is. Very unprofessional and poor service.
0
Replies (0)aB
andrew B
1 reviews | Active since Jan 2020
5 Aug 2016, 15:57
Awesome service
<p>Sanet went out of her way to ensure that i get the knives i ordered online</p> <p>She was friendly and did her best to ensure that customer satisfaction is her first priority even after suppliers had let her down and could not deliver on time</p> <p>Well done Sanet</p> <p>Artica Refrigeration catering equipment can be proud of you</p>
Helpful (0)
|Replies (0)aB
andrew B
1 reviews | Active since Jan 2020
5 Aug 2016, 15:57
Awesome service
<p>Sanet went out of her way to ensure that i get the knives i ordered online</p> <p>She was friendly and did her best to ensure that customer satisfaction is her first priority even after suppliers had let her down and could not deliver on time</p> <p>Well done Sanet</p> <p>Artica Refrigeration catering equipment can be proud of you</p>
0
Replies (0)