LL
LERATO L
Active since Sep 2014
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Recognition for Outstanding Customer Service
I would like to formally commend Fhumulani Nemahunguni for the exceptional service he provided during my recent interaction. His professionalism, patience, and commitment were truly outstanding. Despite my frustration with the cancellation process with Netstar, Fhumulani remained calm, supportive, and dedicated to resolving the issue. He went above and beyond to ensure everything was handled efficiently, and his efforts did not go unnoticed. Employees like Fhumulani embody the values of Telesure and make a significant impact on customer experience. I strongly believe his contribution deserves recognition within your employee appreciation programs. Thank you for taking the time to acknowledge his excellent work.
53 replies
11 months ago
Faulty boots yet i am not getting any help to return them
I bought one of their expensive woman's boots online on the 19th of Feb 2025, trusting the brand, I did int even look at the boots since i thought the boots were perfect. On the 3rd May i then decided to wear them since i am going to a friend's wedding. the boots had a factory fault, the stiches on the right side were not properly made. I then decided to chat to one of the consultant on their chat line. I gave them y order number and my email, to my surprise they kept saying that the cant assists because my email address doesn't exist, which s the same email address they used to send me confirmation and updates about payment and delivery date. Now i'm stuck with the boots that i can't even wear and im not getting any help at all. All i want is to return the boots and get a perfect pair.
0 replies
19 months ago
A disappointing customer service from HYUNDAI BEDFORDVIEW
I bought a vehicle from Hyundai Bedford on the 29th of AUG 2024 (Less than three weeks ago) only to find out that the car key doesn't work, I spoke to the same sales consultant who sold me the vehicle and his manager. On the first instance, the manager sent one of his consultants to pick up the vehicle so it can be assessed, the vehicle came back a few hours later and I was advised that the key is now working. A few days later, the keys couldn't lock and unlock again. I called the manager a couple of days later to advise him that the key is giving me problems AGAIN, but I will monitor the key over the weekend which was the 7th and 8th September to see if the problem still persists. On the 09th September 2024, I called the sales consultant and told him that I'm still having issues with the car keys, I was told to bring back the vehicle again since they are unable to pick it up. I must drive more than 15 kilometres with my petrol and drop off the vehicle which is time consuming for me as I'm at work and unbale to keep taking time, which is what I reiterated to them. (unacceptable customer service). I told them I am unable to drop off the vehicle since it's my working hours and I am unable to take time off from work, they have to make necessary arrangements for the car to be collected at my workplace and sort it out. I decided to contact the manager again and told him I'm not coming to Bedfordview they need to collect the vehicle to get it checked and I was told a technician will come to my workplace to get it checked on the 11th Sept between 9am and 11am until now I am still waiting, my messages are being ignored, I am running after them as if I was given the vehicle for free. I am really disappointed with the service I have received. If there was an option to not give any star, I really would.
0 replies
30 months ago
****roach at Kream Montecasino
On the 30th October my partner and I went to Kream Montecasino to celebrate his birthday . The food was delicious , the ambience was amazing until I saw a ****roach crawling on the wall and that was just after paying my bill . I called the manager and showed him , all he said was he fumigated the place on the 23rd of October and he doesn’t understand why there’s still ****roaches, I told him how certain are we that we didn’t have them in our food? Instead of him acknowledging the fact that I’m an unhappy customer who just saw a ****roach at a restaurant that he just had dinner at he just said sorry and that was about it . I was really disappointed because it was suppose to be a special day for my partner but it ended up being a disaster. We still paid in full after everything that transpired... dissapointing
0 replies
34 months ago
they are refusing to refund my money R373.00
My policy number is 69410s702153511, I have requested a refund on the policy that has lapsed, I did an electronic transfer without knowing that the policy has lapsed, and I send an email to GSEnquiries@oldmutual.com requesting my refund but to my surprise, they have now activated a policy after I requested my refund. I want my money back, I even attached proof of payment to them. .
159 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)