CB
Christopher B
Active since Oct 2014
7
Reviews
0
Industries
Reviews
7 reviews17 months ago
Incorrect billing and no desire to resolve the issue.
I have been waiting to be put in touch with Jeandre from VOX since 13 November. I have received 0 communication since. They have over-billed my account for a line speed downgrade and have only attempted to correct the billing partially. If no one at VOX cares, then no customer should remain with them.
448 replies
30 months ago
Satisfied customer.
My previous ISP (Afrihost, rated best for customer service multiple years in a row) **** to me about communications that were supposedly sent to me and the package that I was on. I also experienced near weekly connectivity issues where I was advised that the issue was with Vumatel and that they would escalate the matter. I then started looking at offers from other companies and found that Vox was offering the same service at a better price. I also recalled that my previous dealings with them were not as difficult as what Afrihost was making the issue out to be. It was a simple matter of contacting the sales team ONCE, the technical team ONCE, thereafter I have not had to contact them for ANYTHIING! The supposed Vumatel issues also never happened since switching. This level of service is incredible! Consider that the ISP does not feature in the customer satisfaction indexes as much as Afrihost, they likely have fewer customer interactions for all the right reasons, I am writing this review as a satisfied customer for just under a year now just to voice this publicly.
131 replies
30 months ago
It is very easy to sign up but near impossible to cancel.
It is very easy to sign up but near impossible to cancel. I spent more than 3 hours on a chat attempting to cancel my service with the same 'technical issue' preventing this, The consultant then advised that they would escalate the matter, I asked for a reference for the chat to be able to follow up and the chat summarily disconnected. I would have been flagged by my QA supervisor for such behavior from my days in a contact center. The matter is still not resolved and I expect all sorts of excuses as to why I am the party in breach of the customer agreement as the new month as already started.
262 replies
36 months ago
Exellent cutomer service
I lost the receiver for my wireless Logitech G305 mouse. I looked online and found no replacement receivers for sale due to the receiver being proprietary to their gaming mice. (This means that the likely-hood of a dropped connection is infinitely small compared to a Bluetooth connection.) I reached out to their customer support via their provided number for South Africa, and was almost immediately put in contact with a support representative. This representative asked a few questions to verify the device model in question so that there was no confusion in the support process. I expressed my problem and was asked for proof of proof of purchase via email. From here on out my correspondence was via email with the same consultant who then requested that I wait for feedback on the matter. I was fully expecting to receive instructions on how to purchase a replacement receiver but received a notification that a parcel is on its way to my location via courier. Two days later, I received a receiver free of charge, shipped from the Netherlands with a warrantee extension. My mouse literally had 2 months of left on its original warrantee. This kind of service went far above and beyond what I expected from this company and it was one of the most pleasant surprises to have received the replacement item free of charge. I do not expect all customers to be treated the same, but they have taken a long time customer and cemented my belief in the quality of their products based on the fact that they will back it up with such a level of support. TL,DR; Same support consultant from start to finish. Simple and hassle free validation process. Surprise replacement of lost item at no charge. Customer for life.
0 replies
71 months ago
MTN #wedontgotu
I placed an upgrade order through their website on the 9th of June 2020. Shortly after I received a confirmation of the upgrade request being processed. Since then I have received no communication regarding the process or the ability to track the status. I filled in the form on their 'Contact Us' page where I was sent an automated reply regarding cancellation of contract instead of the aforementioned upgrade. I then called the customer care line as this is the only other method to contact them. The first time I was transferred to the upgrade department after selecting the prompts to speak to someone regarding my upgrade. The upgrade consultant then advised that I should be speaking to someone in a different department for online upgrades and proceeded to transfer me to a non existent extension. I call again, using the same options as before, the agent who answered this time advised that the consultant who is assigned to my case will need to call me back as they are busy. Throughout all of this I am still in the dark regarding the upgrade, I have no way of speaking to someone competent in solving a simple Yes/No/Maybe let alone any semblance of customer service. I am unhappy that a customer of over 10 years can't even be communicated with, just ignored.
0 replies
101 months ago
How can we (not) help
I was involved in a motor vehicle accident in which I was not at fault. I informed Wesbank of the accident within 3 days from the date of the accident and was advised that all should be in order as they were now aware of the accident. My insurance decided that the cost of repair is too great and decided to write the vehicle off. I needed a new vehicle and was approved for finance on the new vehicle. After the insurance payout there was a shortfall of R20 000 . I wanted to add the value of the outstanding amount to a personal loan that I already have with the bank in order to consolidate the amounts that I need to pay. I was advised that I do not qualify for this to happen. How is it that I already owe this amount to the organization and do not qualify to simplify the repayments? The staff are unhelpful over the phone and I felt like I was treated like a criminal about the outstanding amount when trying to speak to Wesbank about the extra deduction they made in a month. My life was abruptly turned around by the events preceding this complaint and at no point was a solution offered by them nor any that I came to them with accepted. Regardless of this, I still get adverts and offers from them for to sign up for more products. Products I hold are: Cheque Account Credit Card Personal Loan Motor Vehicle Finance Motor Vehicle Finance (for car that was written off) Seeing as no help or solution was offered by ANYONE from their organization, I shall be shopping for alternative service providers on all products listed as FNB and Wesbank are not living up to their reputation or their own company slogan.
315 replies
113 months ago
No hassle in a difficult time
<p>I went into the branch this morning for a short term loan for a personal emergency.</p> <p>The staff were friendly and they only required the identification I had on me.</p> <p>The whole process took less time (from applying to approval) than it took to write this review.</p> <p> </p> <p>Customer for life</p>
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)