MS
Marcel S
Active since Oct 2014
12
Reviews
0
Industries
Reviews
12 reviews35 months ago
Bad Service Almost Cost Lives! Absolutely no accountability...
Unfortunately we had a very bad experience with Tip Top... We've been using them for a while on all 4 our vehicles. But recently a few hiccup's caused us a lot of damages and the lack of accountability is just a massive let down! In short, We took our car there for a break replacement, and the cable for the ABS sensor was damaged (we did not know this, we knew only that the warning ight came on). Took it back, they reset the light, a couple days later it came on again. Again taking it back they said they fixed it. Fast forward a couple month's and we get in an accident due to a ABS failure and when inspecting it becomes clear that the sensor's cables were damaged and badly repaired... So I requested that they assist us with the costs for the insurance excess & repairing the cable with a qualified auto electrician. Unfortunately it's clear that the management is not interested in standing accountable for the failures of their staff. I have no problem with mistakes, Own up and fix it. Unfortunately their attitude is, it's 6 month's later and we did not notice their fault in time so now it's our problem which is sad to see in business. Hope everyone else double checks their work. since this failure almost lead to lives being severely impacted or even lost!
0 replies
61 months ago
Metro Fibre Broke our Fibre and just never came back to fix it! Terrible Service In Pretoria North!
Absolutely absurd! Metrofibre's technicians came by to do maintenance on our Fibre Line (which was working 100%), They broke it. And then told us they would come back the next morning first thing to fix it and just never did... When reporting it I now basically have to wait another 4 days before they even call to schedule to fix THEIR mistake which they promised to fix THE NEXT MORNING... It's now been 5 days and most likely going to be more than a week before it get's resolved... I understand someone making a mistake. But at least prioritize fixing a current client's line THAT YOU BROKE above installing new clients... Especially when you have committed to do so! Honestly very disappointed with their service since this Pretoria North project began it's just been one major ****** up!
53 replies
61 months ago
Terrible Experience: Mit Mak Refusing To Replace R350K Broken Car!
I bought my Kia Sorento from Mit Mak on the 6th of January... I previously wrote a review praising them for fixing the issues we had but unfortunately now I can no longer say that... We have been having non stop issues with the car and with Mit Mak... Out of now 4 month's that I've had the car, I have only been in possession of the car for less than a month, and never for more than 2 weeks, every couple days we have another issue and the car's with them again for another 2-3 weeks. I have tried after the turbo now also broke (on a 80K car) to request nicely that the car be replaced, That just fell on deaf ears with them plainly ignoring my requests and trying to drop the car off at my premises. I then tried reaching out again to request the car be replaced and again I was told they would email me, and the GM said he would personally mail me, and did not obviously, I just received a off hand email from yet another person saying that they are working to fix the car WHEN I HAD EXPLICITLY SAID I DON'T WANT THE CAR BACK... This exercise has costs me tens of thousands directly and my business even more in losses because of work we could not do. They also promised me a loan car should they ever need to work on my car, which I've not received ever... When making noise they dropped a loan car off on a Friday and collected it again the next week even though I still had no car... I would recommend anyone to steer clear, I've never had so many issues and people be so dismissive when spending R350 000 with them. Even though I simply requested a different car, Still the same value, same business just give me something that works... But they plainly refuse to do so and try an bully us into just taking it back. We have taken legal steps and they have just been delaying unnecessarily so far, So we're taking it up with further legal action through my attorneys, the onbutsman and the bank. I sincerely hope no-one else runs into these same issues with them!
53 replies
62 months ago
After sales support with faults on car was IMPRESSIVE!
Bad Start To Good Ending... So we bought 2 cars from Mit Mak, one of which had no problems. The other, had several problems that weren't noticed before buying the car, but all of them came out as I started driving around with it. Among the issues were the suspension and shock's needed urgent attention, a few electrical problems and a major service was needed and most importantly, there were areas where the paint was coming off in small hard to see places... I spoke with the sales rep Taygon who then confirmed they would attend to these issues for me along with the other smaller problems I picked up. Initially this was a bit of a headache as after I received the car back a few of the electrical faults were still present. And highly upset I phoned back and both Taygon and Anton were eager to get the problems resolved. They again took back the car to the auto electricians to get the fault corrected and delivered the car back to me. I noticed another problem with the electronics that was missed and again the Mit Mak team jumped on it to correct the problem. Overall I bought a car which had a bunch of problems that weren't easy to see, and only came out after I started using the car. But I have to give credit where it's due. Taygon and Anton jumped in on every problem I had and made sure it was resolved. Picking the car up from our home, and delivering it back to my home after it was resolved. Overall not the best initial experience, But the fact that all my problems were resolved changed that impression greatly, and I'd be happy to buy from them again and to refer any friends and family there. Anyone can sell a car and after the sale just be difficult with regards to faults that come out... Thanks to Taygon & Anton from Mit Mak whom went out of their way to ensure that I received after sale support and all our issues were resolved!
53 replies
71 months ago
MWEB Refusing to cancel my services, then wanting to report me to the credit Bureaus
MWEB is totally and utterly useless. Since January we have been trying to cancel services that is costing us over R3K per month, They just plainly refused to help me with the cancellation with pathetic excuses every time. Finally the 1 service was cancelled, but they kept charging me for it almost R1K per month, and I've emailed and phoned them to correct it, with no response. I then sent them an email to terminate all my services effective immediately since they keep suspending me for not paying a service we have not been able to use at that point for half the year already but was still paying. They also did not respond to this email (I even sent it directly to an agent), Now I am getting sms's that they will be listing me with the Credit Bureau's, which is pathetic. I've phoned them as well and their lines just say that they can't take my call. So let's see them list me with the Bureau's i'll be taking them on for slandering and possible loss of income since our clients and suppliers do perform credit checks before working with us.
0 replies
105 months ago
Never getting what I pay for....
I have been with skyfi for about two or three months now, and I have to be honest... the service is terrible overall. While they are always available to assist which is good... my connection is ALWAYS unstable. In the last month there has not been 1 day where I have either not been down every 5 minutes, or my connection speed was what it should be (which should be a 10Mb/s connection) but everytime I check it was well below 1 Mb/s or at best 2 or MAYBE 3Mb/s Service overall is not bad with regards to customer handling. But the actaul speed I pay for is almost never what I get... Best part is, everytime we should be online (after hours and weekends) is the exact time when the internet becomes useless... Currently at the point of cacelling and diferring all my future customer's queries to Bronberg or even telkom rather than Skyfi with these poor connection speeds. (and thats saying something....)
0 replies
109 months ago
Horrible After Purchase Service!!!
<p>Ok so in short. I bought a Router October of LAST YEAR... The router worked for about 2 months, after which it stopped working. Unfortunately my client was away until January so I could only get the router in January and take it through to esquire's offices in Midrand.</p> <p> </p> <p>This is where it gets interesting, because when I got there, I was told there is no one there to check out the router, the tech will only be back Friday (this was Wednesday), So this now meant, my client was without a router from Wednesday to Friday already (they were quite iritated already with me about this)..<br /><br />Then friday came and went with no feedback. When I called the Tech was still not back. Promissed to get back to me by monday. Monday came and went. Eventually the next week friday I got a hold of him and he said they are inspecting the router now... Another week later I was notified that the router will be sent back to me after being fixed.<br />At my own cost ofcourse, because I did not drive 40KM to deliver it the first time. But I paid for the delivery and when I got it. I immediately went to install the router at my client's office, but to my supprise it was not working still.<br />IT had the EXACT same issue as when I booked it in.<br /><br />I again had to pay for the router to be taken back to esquire and refused to take another repair as the issue is because of hardware that was faulty, and I already suffered shame when the "Fixed" router did not work after weeks of waiting...</p> <p> </p> <p>Eventually I called and spoke to several supervisors and agents who all just talk in circles telling me they will get back to me and never does.</p> <p> </p> <p>It is now more May already and I still don't have a router. I actually replaced the other router at my own expense because I saw what was coming...</p> <p>The worst part is, it is not the first time... I have to return about 70% of hardware I purchase there that never worked and have to be replaced... It is always the same problem with them...</p> <p> </p> <p>I have to this day not received a new router or a refund. Doubt they will as they don't give a **** after the sale is made.</p>
0 replies
113 months ago
Telkom employees are either terrible at their job or just plain SPITEFULL!!!
<p>Ok, So to start off.... Last month we had a simple issue of being billed for services we should not have been billed for which you can read about here (https://www.hellopeter.com/telkom/reviews/telkom-horrible-services-bills-as-they-please- ********** )</p> <p>After posting the review we have been credited the amount and thus to start this month off we were in a credit of no less than R1000.00, All looked good and there was hope for telkom yet...</p> <p>Or so I thought...</p> <p> </p> <p>At about 3PM today my internet suddenly stopped working, We noticed that resetting the password solved the issue and it was fixed quite fast... At 9:45PM the exact same pattern shows up again and I call telkom to find out what is going on... Since it was the same issue I thought to advise the consultant to do the same reset again to resolve it.<br />After about 5 minutes of explaining to her that I have had the same issue earlier she eventually agreed to do it. (I did not know that I have to beg for MY internet password to be reset for me)......</p> <p> </p> <p>It took her another 5 minutes to notice that the account is no longer active... Not only was it no longer active, but the account was closed completely. With no warning or notice, telkom simply closed our account and deleted the access details.</p> <p>Please pause on this....</p> <p>1. The account again was inactive, and that while we were already R1000.00 in credit</p> <p>2. HOW DOES IT TAKE THIS LONG TO SEE AN ACCOUNT IS DOWN????????????? I am in IT, and if a client is suspended I can see it in 2 seconds on our system. Surely telkoms system must be a bit more advanced and enable them to see the status of an account?</p> <p>3. How do you simply stop an account with no permission provided by the account holder, and no notice on it?</p> <p>4. Ofcourse because we are dealing with telkom who employ the brightest of the brightest D; they cannot even tell me why my account was closed. I have to call back to the sales department tomorrow, who will direct me to the billing department, who will direct me back to support and so the endless cycle of telkom continues.</p> <p>5. Telkom's snails will also be taking most likely another 48 hours to reactivate the line THEY MISTAKENLY STOPPED, because there is no rush for them to do it any sooner.</p> <p><br />I am sad to say that the only thing telkom support employees are good at is directing your call to someone else who cannot answer the questions you have.<br />The only good thing their billing department does is say that you need to pay the amount which they dictate you must now pay before they will help you...<br /><br />DO NOT SUPPORT TELKOM... I would go as far as to say that nobody must even use MWEB, Afrihost or any other ISP who uses telkom's infrastructure.</p> <p>Telkom is a monopoly and they know it. They do as they please because there are no reprocussions. Moving to MWEB or Afrihost simply means that they no longer bill you for the internet you use, they bill the appropriate company and that company bills you, which means moving away just makes their lives easier while you get the same horrible service.</p> <p> </p> <p>WORST SERVICE IN THE WORLD!!!!</p>
56 replies
113 months ago
Telkom HORRIBLE SERVICES!!!! Bills as they please!!!
<p>We moved just over a month ago, During which I had to request that telkom move our line.</p> <p>The line move was close to 15M max!<br />I informed the technician I could do it myself but they insisted that they do it, and there would not be any feed applicable.</p> <p> </p> <p>a Month + later (now) my line gets suspended bacuse we made a short payment of close to R800.00 even though I always phone telkom before making a payment to find out what amount is due thus paying the correct amount.</p> <p> </p> <p>Now I am suspended and unable to work because the line has been suspended, and all of the sudden there is additional fees which have never been discussed with me.</p> <p>I was never told moving the line (within the same yard, and after I explicitely asked about the costs) that there would be a R200+ reconnection fee and R600.00+ fee for the line's moval.</p> <p> </p> <p>I am going to be moving away from telkom as this is the most horrible service I have received ever!<br />I would rather pay R300 more every month for the same service than work with a company that just changes invoices as they see fit.</p> <p> </p> <p>I tried phoning the billing department to get the issue corrected but I am met with the same idiotic answer that some employee with grade 2 and 10 years of experience in the cooking industry must have thought of "there is nothing we can do until you pay the outstanding amount"... How am I supposed to sort it out when I cannot access the internet to get the bank statements and telkom statements to compare, nor can I call them from my line, as soon as you enter your line number their call center rejects your calls, meaning you cannot even find out why you are suspended unless you try and trick your way passed their system...</p> <p>There are some sort of special super powered idiots working at telkom setting up these systems. They don't give a **** about anything other than you paying whatever they say you owe!</p>
112 replies
117 months ago
Telkom Refuses To Come Out
<p>on the 16th of August we ordered adsl on our existing telephone line, we were notified it was activated but we could not get it working on our end.</p> <p>I reported it multiple times, only receiving SMS's that the fault was resolved, but nobody comes out. I have repeatedly requested a technician to come out on site to check why the line is not working and they promise to come, but nobody ever does come out.</p> <p> </p> <p>Since reporting the line, our telephone services have also gone out now, so not even our line works anymore... Telkom has the poorest service in the world... I don't understand why I have to constantly fight to get results...</p>
53 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)