EE
Estheree E
Active since Oct 2014
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Blacklisted cell phone from Takealot and bad customer service
I purchased a Samsung phone from Takealot. I have purchased many things from Takealot for many years and don't have issues with TakeAlot, apart from a return or two. Recently, the phone was blacklisted. Enquiring with the network, they provided me with a printout stating the device has been blacklisted. Either Takealot are selling grey phones or providing a platform for other companies to sell these phones without any verification (most likely) I am now sitting with a year and few months old Samsung phone and it is useless. I am worried that the laptop I purchased will also give problems soon. My biggest concern though is their after sales customer service. I have now sent the same information Takealot requested to them four times. Plus there was a very lengthy telephone discussion. Each time you have to start the process with a new person. It is absolutely ridiculous.
0 replies
17 months ago
No retention for me at MWeb it seems
I simply cannot get through to retentions for a new free router as I was told to do a week ago by an MWeb technician as ours has reached our useful life date. You can only reach retentions by phoning the technical division who then will transfer you to retentions and it can only be done during working hours. I work during working hours. I have had to hold on twice for 30 minutes at a time (which of course take all my airtime) and then I cannot be transferred because after the 30 minutes of holding, I have to attend meetings. I cannot phone after hours when I am actually able to do so as then retentions do not work. They also do not have a callback option. So, it seems like Mweb do not really want to retain me.
0 replies
23 months ago
Netflorist - Never a let down!
Netflorist has never let me down with any order or delivery. Even today, I had to urgently send some flowers to a friend in hospital. The order was placed quite late and they still managed to deliver it on the same day. Always good service, which is very refreshing!! Thank you
0 replies
25 months ago
Items damaged during delivery
Extremely unhappy with the delivery service. Ordered a faux kingsize white headboard. First delivery was damaged. A month later, the delivery was replaced, product and packaging more damaged than the first delivery. End result, I get told they are no longer in stock so I'll have to settle for a credit. I don't want credit, I want a refund but that is not possible because I have already selected that the product be replaced, not knowing it is now out of stock. Getting to talk to somebody about it is almost impossible. I have been purchasing from them for years, but I think it's time to move on
56 replies
27 months ago
Bad delivery and customer service after delivery - broken items
As much as we love Leroy Merlin and use it for personal and business purposes, their delivery and customer services are not up to standard like it used to be when they opened. Twice now we have had broken baths and basins delivered and it took more than one effort to get ones delivered again in good order. Now we have purchased a large number of tiles from them (Boksburg branch), tile cement, etc. They advised it is best that they deliver it; if the tiles break, they will replace it. A week later and we are still waiting for the replacement of the broken tiles and the project is running behind. The communication gap between the delivery company and call centre seems to have gaps and asking for a manager to call is also ignored. Their suggestion - bring the tiles back yourself and it will be quicker. We are working hence the request for delivery and also, will Leroy Merlin refund our delivery fee??!! This is terrible customer service (on more than one occasion) and although we loved this store for business and personal use, I am not sure they are reliable any longer.
174 replies
42 months ago
MiWay assisted me greatly with a review of my comprehensive insurance policy
MiWay assisted me greatly with a review of my comprehensive insurance policy. They provided me with information that I wasn't aware of previously and managed to reduce my premium significantly, while still keeping me fully covered. It was really good service I received and as a longstanding client of theirs, I appreciated their assistance.
133 replies
48 months ago
Non-finalisation of claim by ABSA
Submitted a claim for a burst geyser. New geyser installed, but now there are open wires and it is not earthed. An electrician came, assessed and left - no work done. Now, ABSA are saying they will still validate my claim?! All they keep asking is whether the geyser is working. Yes, it is working. The fact that the people who installed the geyser left open wires and it is not earthed does not seem to be a problem for ABSA. I have phoned their customer care line, I have requested a manager call me back. I have sent numerous e-mails. They just take a person's money but when you claim there are issue and there is no finalisation of the job. Then I just keep getting the repeated question of whether the geyser is working, validation of claims and forms to complete! What am I meant to do with this wiring now - as if it is I who did the wiring and installed the new geyser. Nee man. Sis!!
134 replies
56 months ago
Professional CV writing engineers
CV Profs provides very professional executive and other CV writing service, including updating of your LinkedIn profile. The quality of their final product is very professional and I can highly recommend their services.
0 replies
124 months ago
No assistance
I went to see a consultant at ABSA in Southdowns on 22 January. I was told I would receive feedback within about 2 or 3 days. It is now 1 February and still no feedback. This morning I tried to phone the branch since 08:30 (the website says they will be open). Nobody answers the phone. Then I phone ABSA call centre, they can't help me, I must phone the branch. Then I phone ABSA head office who transfers me to goodness knows who and they can't help me, I must phone the branch. I explain the branch is not answering their phones. They try to call and confirm this. Then I am asked can't I just drive to the branch. Well sure, let me just leave my work and take a trip there. Then I am told I can phone any branch. I ask how this will help - they surely don't have my paperwork. No, any branch can help me. So I pick another branch and phone them, to get told they can't help me - they don't have my paperwork. I need to phone ABSA Southdowns. I can't, they are not picking up their phones... So the lady I am talking to says she will get the manager from Southdowns to phone me. It is now 10:03. I have been trying to get a query answered since 08:30... surely this is not right.
150 replies
128 months ago
Flower delivery
Thank you to NetFlorist who delivered flowers to a patient within about 2 hours after I had ordered them. Thank you also for keeping me updated continuously on the delivery. Website is easy to use and service is fabulous. Thank you
0 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
5 (50%)