CC
Chamegang C
Active since Nov 2014
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
Appalling Customer Service
Membership no. ******** Membership terminated July 2024, cancellation not processed. Premium continued going off. Was requested to submit cancellation and refund request. Same done in May 2025 and refund form completed in July 2025. To date no refund has been paid.
0 replies
30 months ago
Try Something Amazing....i was served something amazing indeed
On 20th December 2023 @ 18:44 i contacted the Debonairs Pizza line, 0117946834, at this time i was leaving the parking lot from Sandton Mediclinic (Bryanston - Johannesburg). I placed an order for a Triple Decker Creamy Chicken Large pizza, for collection at Debonairs Bunbury. Google maps: 11 minutes, 8kms away. The consultant who took my order confirmed repeatesly that the debonairs is not halaal, which im not worried about, she took down my name and contact number which she confirmed. She further confirmed that the pizza will take about 15 - 20 mins. Upon arrival i found 1 patron being served thus spent an additional 4 - 5 minutes waiting. Im assuming at this time its been about if not close to 20 minutes since i placed the order, i wouldnt have necessarily expected the order to be ready but at the very least it be on their order list. Which it was not. The servicing agent searched through their entire order list, neither my name nor number appeared on their list, i showed her the call record as proof of the order, call is 3 minutes 03 seconds. At this point i have my partner who has been discharged from hospital, thus proceeded to request if i may place a new order, same pizza for delivery. The same servicing agent called out back for the manager to add the delivery option in the order and authorize. Im assuming its because it wasnt an online order that it requires this next level authorization. The manager who was advised of why the order is being made casually stralls out from the back, busy with his two phones, (he was not on a call), totally dismisses my presence and loudly with reserve "tell them that they will have to wait we have 3 pending delivery orders and the scooter is out". Please may it be noted that the pick-up rack has but 1 pizza on it, meaning if thats a delivery order and there are still 2 orders to be made, this will not be a "small" wait. The servicing agent walks over to the counter i am standing at and repeats what i so clearly heard the manager shout across rhe shop floor. I elected to discontinue the order and left the store. My intent in submitting my experience is neither to get a free benefit nor do i expect to be contacted, its really okay. My dissapointment after the poor initial service (order not being processed) is in the poor customer concern handling by the manager. I'm fami**** with customer complaints handling and the complete disregard by the manager to not even come up and acknowledge my existence, the very unprofessional customer facing manner of trying to "solve" the issue is shocking. We all know that behind closed doors we make comments about Karens and these customers who think they've made it, but its just that, kept in the back. But to show an obvious annoyance/irritation with a customer at that level of managerial. There was no reason for that interaction to have played out as it had. I was neither rude, arrogant, berating, abusive, dismissive to the staff, had no intention of asking for free make me feel better things, no long winded apology or to be babied, that being said the manager had no reason to feel like "not another one!"
0 replies
34 months ago
Biggest Regret
On the 24/08/2022 I submitted my benefit amendment form which included an increase to one of my policy benefits and also the removal of one of the products under my cover, which informed a change in premium. Between the period of August 2022 until such time I was provided an outcome, I was liaising with the assigned broker who when i probed as to whilst they busy with the underwriting aspect of my request why can they not in the interim remove the requested benefit, which he advised that Hollard indicated that they cannot deal with the requests separately. I accepted this response and awaited the final overall decision. In February 2023 Hollard decided against the requested increase HOWEVER did not remove the requested product. On 07/08/2023 i contacted Hollard inquiring on the removal of the benefit to wit i spoke to one Ms./Mrs. Nazreen Adams (11:00). The agent herein suggested that I complete a new benefit amendment form because the first form I completed was old and was only applicable for a month. I reminded her that the form I was provided with I had signed and this is the very form that they had declined my benefit increase on. How is it that the same form was sufficient enough for a decision to be made on one of the requests (increase), but the removal of the other benefit was ignored, after being informed that the requests are to be dealt with uniformly and not in separation. I informed Ms. Nazreen that i will not be completing a new benefit amendment until such time they act in accordance with the same standard i was informed could not be done at my request. I requested that she escalate my dissatisfaction, to which she advised that i would be contacted by a senior within the next 24hrs. By the 22/08/2023 I had not received a call from anyone from Hollard. I contacted their office on the 22nd August 2023 (10:16) and spoke to a Ms./Mrs. Mary who indicated that she will investigate why the removal of the benefit was not done and she would call be back later in the day. No call as undertaken. Today, 23rd August 2023, i contacted Hollard and spoke to Mr. Luke Banks (10:06) who confirmed the call between all the above-mentioned agents. Upon my explaining the entire experience to him, he inquired from Ms. Nazreen on her notes which he informed only stated that she confirmed the feedback from Feb 2023, and that she apparently informed me that they do not have the capabilities to escalate complaints on behalf of members. Mr. Banks provided the direct contact numbers of the "complaints department" .... 0800222636, the number is a customer care number, which upon selecting option 2 (customer care) i've been on hold for the past 29 minutes and 01 seconds, and this is supposed to be the direct number to the complaints department.
3 replies
47 months ago
Quality is not cheap, Cheap is not Quality
Heartland Corn Flakes are horrible. They lack the smell and taste of corn flakes entirely whether with warm milk or cold. They taste like cardboard with a awful smell of pop corn. The longer you soak them the tougher they get. Purchased them as they were cheaper than even the @Checkers housebrand and worst decision made. Quality is not cheap and cheap is not quality. I question how @Checkers allowed such a product on its shelves.
0 replies
62 months ago
Unimpressed
This is Hunger Buster in the Sough of Johannesburg, on Xavier on ramp. The burger patties are unimpressive, considering a competitor (Steers) is right across from them I'd implore them to order a burger from there and taste what a real burger patty tastes like. Their patties taste like soya or tofou made. Similar to those parties you'd get from supermarkets. I regret the purchase I made, considering I order 3 burgers anticipating something amazing. Thumbs down from me. Cancelled this franchise.
0 replies
69 months ago
AMAZING CUSTOMER SERVICE - DIS-CHEM MORNINGSIDE, SANDTON
Great service. On time updates to an order. Same day collection. Thank you to your amazing efficient team.
0 replies
70 months ago
SERVICE LOSERS
Have 1000MB of data as per balance. However I am unable to access data services. Contacted MTN for clarity on what is the problem was transfered to a Service Champion but did not materlize, was on hold for 15 minutes.
0 replies
74 months ago
Above and Beyond Efficient
I wish to thank your office and specifically your Mrs. Ganeefa, for the best service I've experienced from any company in such a long time. I logged a request for my voucher to be extended on 08th May 2020 @ 4:24 and by 4:34 I received Ms. Ganeefa's confirmation that it had been extended. No questions no need for lengthy discussions it was done. You have exceeded any expectation that one is used to when it comes to such services with other company's. Kind Regards,
0 replies
74 months ago
It Could Be Better
This is not a formal complaint it's a review on the experience regarding @CLOVER S.A Berg cheese brand. As compared to other cheeses the Berg Cheddar flavored is a reasonably priced cheese and considering most people's financial capabilities it's a savers grace. However the quality of the cheese and the taste leave room for improvement. Cutting the cheese even when it comes out from a fridge is impossible it sticks to the knife, it does not maintain the shape of a slice, whilst you cut it decides to just break off in every which direction it feels, you cannot cut thin slices at all and as a result have to cut big chunksand this is when that tastes when you bit into any sandwich is soooo overpowering. Once it's out of the fridge for 5 minutes and more there is no way you are cutting that cheese at all. I am considering that maybe the only way to work with this cheese is to freeze it. This is not to say that the same price and good quality cannot be attained. @CrystalValley has the same size cheese range, same price, same flavors and it cuts like a proper block of cheese. Clover S.A. please look into this cheese.
1 reply
76 months ago
Nando's Boulders
Purchased 2 pulled chicken burgers at Nando's Boulders, order #760, today (18/03/2020) @ 17:56. One of the burgers has no bun. Literally opened the box to find the cheese and shredded chicken looking back at me. 3rd horrible experience with Nando's, I am officially writing them off my list of eateries. #SupportLocal my foot
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)