SV
Suzanne V
Active since Nov 2014
7
Reviews
0
Industries
Reviews
7 reviews109 months ago
Still waiting for refund
<p>This is my second post regarding this matter. Our move was cancelled at the beginning of March and we were promised an immediate refund. Although a part of the refund was paid to us on 24 March, we are still waiting for the remainder to be paid. Considering that we paid our booking fee in mid-February, this matter has now been dragging on for 3 months with minimal contact and updates from Logtec. This whole experience has been unacceptable and completely unprofessional.</p>
0 replies
111 months ago
Cancelled our move but no refund!
<p>We booked a move with Logtec Furniture Removals for Friday 3 March 2017. They insisted on the full booking fee of R3500 be paid to secure the date. The full amount of R3500 was transferred to them on 1 February 2017.</p> <p> </p> <p>They let us know on Thursday 2 March 2017 that their truck had broken down in Whiteriver, but couldn't confirm if they would still be able to make it on 3 March. On the morning of 3 March, they let us know that they would make it, but only late in the afternoon. At 15:30, however, they called to let us know that the truck wouldn't make it at all, and that they were cancelling our move. A full, immediate refund was promised.</p> <p>We have been struggling since then to get this refund, and in continued calls and emails they have stated they are "waiting for funds to come in" and cannot give us an estimation of when we can expect the refund. The lady I have been in contact with also not provided us with the contact details of the owner, even after repeated attempts to do so.</p> <p> </p> <p>This is unacceptable, as it is now two weeks later and Logtec have done ZERO effort to keep us informed or indicate when the refund will be paid. Beware of this company! This is a violation of the Consumer Protection Act, and this case has now been handed over to the attorneys. </p>
56 replies
123 months ago
TV licence still not cancelled after a year
At the end of 2014, I contacted the SABC to cancel my TV licence as I was living with my fianc? who had a valid TV licence. The issue was never resolved due to poor customer service and feedback. In July 2015, I posted on this site due to harassment by debt collectors. <br> <br> The matter was eventually resolved as I completed the affidavit for co-habitants, and the charges were reversed on my account The TV licence was therefore supposed to be cancelled, but I am AGAIN receiving notifications to pay. Why was this not resolved sufficiently in July last year when I submitted all the necessary documents for cancellation?
75 replies
126 months ago
Wedding registry didn't give 10% back on giftcard
From the beginning, @Home's registry services seemed disorganised compared to other services we utilised. <br> <br> First of all, @Home gave us no notice of when gifts bought online form the registry were going to be delivered. Therefore we were just left guessing when the gifts were going to be delivered. <br> <br> Secondly, one of the main reasons we chose @Home as a registry option, was that we would receive 10% of the value bought through the registry back on a giftcard. The total value of the gifts bought through the registry (online and in-store) was R 3560, but when we requested the 10% on a gift voucher, we were only given R88 - which is obviously much less than we should have received. The employees in-store do not seem to fully understand the registry, therefore they could not explain why we did not receive the correct amount. Also, we exchanged two gifts as one was received broken and the other was available in-store in a better colour. These two items (worth R1348 together) were subsequently removed as 'purchased' on the registry and don't qualify for the 10% back. The amount due to us is quite substantial (upwards of R300). I would appreciate your assistance in resolving this matter.
75 replies
126 months ago
Unable to port number from Cell C to MTN
I am in the process of getting a new contract form MTN in my name. My current contract is with Cell C, but is in my father's name. My contract with Cell C ended at the end of September, after which it continued as a sim-only contract. My father went in to Somerset West Cell C on 27 October 2015 to give a month's notice to put the contract onto prepaid. <br> <br> My application for a contract with MTN was successful, and all that's left is for the number to be ported from Cell C to MTN. MTN attempted to port my number today (more than a month after my father gave notice to go onto prepaid Cell C), but the port was rejected by Cell C. <br> <br> As the Cell C contract is not in my name, no-one is able to provide any information on why the port was rejected. My father is also incredibly busy, so he isn't able to chase after Cell C. Can someone please assist me with this matter?
75 replies
131 months ago
Terrible customer service from SABC
I have sent numerous emails and have called the call center several times to try and resolve the below issue. <br> <br> I purchased a TV licence in 2012, which I paid for up until February last year. In October 2014 I moved in when my fiance who has a valid, current TV licence. I immediately emailed and tried via the call center to merge my TV licence with his, as according to your website:<br> <br> Q: DO UNMARRIED \LIFE PARTNERS"LIVING TOGETHER NEED SEPARATE LICENCES IF THEY HAVE MORE THAN ONE TV SET?<br> A: No - a single domestic licence is required"
75 replies
136 months ago
Been waiting three months to get deposit refunded!
I cancelled my Telkom landline in October last year, and had a credit of over R500 on my account at the time. I have been trying since then to try get Telkom to refund me this deposit. <br> <br> I have requested a refund several times with the call center and been promised that a cash slip will be delivered to my local Telkom branch within two weeks. No such luck... After three months of trying to get hold of the call center (where you are on hold for ages), I went into my local Telkom branch only to find out that NO refund request is even reflecting on my account. They lodged a new request at the beginning of January, and I still have not heard anything! How can it be this difficult to get the money that is owed to me??
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)