DG
Dyan G
Active since Nov 2014
20
Reviews
0
Industries
Reviews
20 reviews16 months ago
Shocking After sale service
I place an order for card blocking wallets which were not great quality so I logged a return. I handed in the return the day after I collected the order. They arrived in a huge box with other items so I placed them in a Safari Fruit Stick box to protect the packages. Takealot thinks I have returned Fruit Sticks instead of opening the damn box to check the contents. Firstly, I did not even order Fruit Sticks from them and secondly don’t they thoroughly inspect the return!! Absolutely ****** useless. After 2 phones and 4 emails I am still just being told my return has been declined
0 replies
23 months ago
Dismal service level
The sender had not supp**** me with the tracking information nor was I notified by Fastway that they were sending out my parcel. Delivery attempt once only on the 30th of May, however I was not home as I was not aware that they were coming. I eventually received the tracking information from the sender. When I called their Customer Services line, Jackie advised that she would call me back once she figured out what the 'issue' was. She called back confirming that there was no complex name on the address, however she had confirmed the full address when I called in. When I tried to explain that that was not true and that they had attempted delivery once without success as I was not home (while being rudely interrupted). She then confirmed that there was a note about receiver not being home. So which is it that there was no complex name or that the receiver was not home. No answer... Apparently they will send out the parcel again tomorrow. Fastway really needs to work on their customer service as well as communication / delivery attempts.
0 replies
29 months ago
Be wary of the buy prepaid services
I will not be making use of the buy prepaid services on the Clicks app again. I purchased electricity on the 26th of November as I was about to run low / the meter would have started beeping. My payment was taken, however the transaction was unsuccessful. I received an email from their Customer Service to say they would continue to work on the issue. I followed up on the 28th of November, and I was told they would escalate the query. I followed up again on the 30th of November and received the following options as a resolution; option 1 be refunded in 17-20 working days, option 2 be refunded in cash back rewards within 24 hours, option 3 have the token for electricity issued. Firstly, who in this economy can afford to wait for R 1 200.00 to be refunded in 17-20 working days? Secondly, there is a reason that ones purchases electricity so clearly they need it. I do understand that things happen, however there is a way in which these situations should be handled. Shocking after sale services
0 replies
36 months ago
Shocking after sale service
Ordered Armchair covers that were in a very shiny / slippery material which was not acceptable. I requested a return and full refund. They confirmed on the 11th of April that they would book the collection to process the return and refund. To this day, I am still waiting for them to collect and or advise when this collection is meant to happen. They have shocking mail etiquette and obviously have an internal issue for processing returns and refunds
0 replies
38 months ago
Efi Removals
<div>I would NOT recommend this company to anyone wanting to have goods moved! They are very quick to quote you and book the work but that is where the service stops. The collection was booked for the 23rd of February in Johannesburg and the delivery was meant to be the 27th of February in Cape Town. Caleb (The Sales and Booking Manager) does not answer his phone once the goods have been collected. Monday the 27th of February at 08:11 I received an email from Caleb stating that the truck has a pressure leak and were stuck in Colesberg. I immediately called him without answer, I continued to call him throughout the day on his cellphone and the landline. The driver eventually called me at 18:00 to say they had issues with their Alternator and were stuck in Bloemfontein. Tuesday the 28th of February, I was advised by the driver that the part had been received and they were back on the road and in Colesberg. Still no answer from Caleb either on this cellphone or landline. I was advised via email that I can expect my goods to be delivered on the 1st of March at 14:00. Wednesday morning at 07:50 the driver messaged me to say that they were in Willowmore on their way to George. At 13:00 they were still in George with no intention of delivery my goods on the 1st of March. Eventually I received my goods eventually on the 2nd of March, which is one full week after the collection. My goods were then sealed in the truck until I made the balance payment, they would not even show me my goods to ensure that everything was in a good condition! Absolute shocking service and handling of my goods. Caleb still refused to speak to me even via the drivers phone!</div>
0 replies
38 months ago
Terrible company!!!
I wouldn’t recommend this company to anyone! They are quick to quote you and book the work but that is where the communication stops. I booked a collection of household goods in Johannesburg on the 23rd of February for delivery in Cape Town on the 27th of February. For the collection the driver called to say they were running late which was understandable as it was 08:00 in the morning and there was traffic. They arrived at 09:00 and were done loading everything by 10:00. That was very impressive however, I had everything wrapped / packed and ready to go. I mailed them on Sunday to find out what time I could expect them on Monday. I received a reply from Caleb (Sales and Booking Manager) on Monday morning at 08:11 that there was a pressure leak on the truck and they were stuck In Colesberg. I called him immediately without success. I proceeded to call him throughout the day on his cellphone and landline without success. The driver then called me at 18:00 to say they had an issue with the alternator and they were stuck In Bloemfontein. How did they go from Colesberg to Bloemfontein? On Tuesday the part had supposedly arrived for them to fix the alternator and get back on the road. The driver updated me that they were in Colesberg around 17:00. At this point Caleb had still not called me back after leaving numerous messages! The lady who answered the landline advise I could expect the delivery on Wednesday after lunch, following which Caleb mailed me the same information. On Wednesday morning I checked in with the driver who advised they were at Willowmore near George. Then at 13:00 on Wednesday they were still in George, so I would only get my goods on Thursday! It took these guys a full week to deliver my household goods from Johannesburg to Cape Town! Then when they eventually arrived they held my stuff hostage until I paid the balance, however would not show me my stuff or offload until I paid. I have never experienced this in any of my moves before. To date I have still got received a call back from Caleb, he would not even speak to me from the drivers phone as he was too busy! He is an absolute coward!!! Never ever again
0 replies
41 months ago
Fraud line not emphatic
I called regarding Fraud and on my account. I was advised that nothing could be done about it. When I asked to speak to a Team Leader, I was asked to hold while they try get someone on the line. After returning to the call, I was advised that all Team Leaders were in a meeting. I was then advised that my card would need to be cancelled at a cost of R70.00 to avoid further fraud. So as a client who has already been scammed out of R 3 206.97 I need to pay to have a new card issued? Where is the logic? When I queried this, it was met with attitude of well if you don't want to lose more money I suggest you stop your card. The point is that I am already out of pocket from being scammed and now I must pay more money. When I told the consultant that I don't need the attitude from her and that she should be more emphatic to my situation she told me that respect is mutual and earned. I agree that it is mutual but if you cannot understand where I am coming from as a client? When I then asked for her name so that I could take this matter further she hung up on me!!!!
264 replies
41 months ago
Wonderful small business
The skin and body care products from this small business are absolutely wonderful, not to mention the amazing service. I have been ordering from them for some time now. I ordered early on Friday morning for their Black Friday deal and received my order on Saturday. If you have not been to their website, you must check it out.
0 replies
41 months ago
Faulty Items
I placed an order for a Tricycle for my daughter on the 5th of November. The was order delivered on the 8th of November and when attempting to assemble the item it was discovered that it was faulty. I emailed Little Bambino regarding the issue. They called back and advised that they would uplift the faulty item and send me a replacement. The replacement was received on the 11th of November, however this item was also faulty. I sent an email on the 11th of November with images. I called their offices on the 14th of November to find out what was happening and advised that I wanted a refund. I could not continue to receive faulty items. I was advised that a refund would only be processed once they received the item back. After two emails later, I received a proof of payment for the refund. I am however, waiting for the funds to be received. My payment for the purchase was instant, however I have no idea how long my refund will take. Shocking
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
16 (80%)