LM
Lebogang M
Active since Nov 2014
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
***** Insurance
I I have been ****med by Techsure. Been trying to reach them for weeks without success after logging a claim with them in December, they are not responding to emails and their phones are not allowing you to speak to a consultant now
53 replies
13 months ago
Capitec helping with ****ming vulnerable customers
Capitec Bank is now in the business of allowing unauthorized transactions on my account and their refusal to take accountability when I lodge complaint with them. Recently, a transaction from Web Africa was debited from my account without my authorization, despite the fact that I had already canceled my service with them. When I raised this issue with Capitec, they refused to reverse the transaction, stating that I must obtain a letter from the merchant. However, Web Africa has blatantly ignored my complaints, only responding when they chose to, which makes it extremely difficult for me to obtain the required letter. Capitec’s insistence on this process is unfair, as I have provided all necessary proof that I did not authorize the transaction. This is not the first time I have experienced such poor service from Capitec. Previously, an unauthorized transaction from "Lee Morgan" mysteriously appeared on my account. I have never had any dealings with this entity, yet Capitec refused to reverse the transaction. Instead, they closed my case, citing an inability to reach me via phone – despite the fact that their calls were made during my working hours, making it impossible for me to answer. I am extremely disappointed in Capitec Bank’s failure to protect its customers from unauthorized debits. As someone who has actively recommended and defended the brand, I feel betrayed. Their actions suggest that they prioritize corporate interests over the rights of their customers, leaving vulnerable individuals without recourse.
53 replies
16 months ago
A ****, *****....Stay Away from them
Integrity and trust are foreign words at WebAfrica company has been double debiting my account because I paid with an EFT which they mysteriously can't locate since September even after I send them the POP to them. I have spoken to more than 7 agents between from the 28th and the 30th and all I have been told is that the problem is being escalated and it will be sorted in 72 hours. They have debited more than 3 premiums which I do not understand how one can be in arrears because this is a month to month account and they are supposed to suspend your service immediately. I spent 4 hours tying to explain to a Sune J and I told her to cancel my subscription and reimburse my money and she **** to save WebAfrica.....I want someone to call me terminate the contract and reimburse me my R1497
0 replies
28 months ago
Supersonic has turned my holidays into a nightmare
I app**** for airfiber in November and the application was finalized on the 6th of December and I received a message that said the application is in process and one of their agents will call me between 5 to 10 days. On the 14th of December I called in and I was told that their installer does not have parts and they will call to update and nothing happened. On the the 20th, I send a message on whatsapp where I was told the same story and eventually in the afternoon one of the installers based in Honeydew called to arrange for installation the next day. He came on the 21st and told me that he did not have the right size of pole for the dish and he was going to buy it and come back the next day. I called him the next day he said to me he will come the next day and that has been my everyday routine ro follow up for empty promises and a no show. I have not been able to work because I don't have internet and I can't even move to because I am being **** to
129 replies
35 months ago
DSTV Internet a dismal failure
I ordered a dstv interenet fibre back in February and after not getting any response from them I then visited their centre in Randburg on the 21st of March. The application was completed then and router was delivered a week latter and I was told that an installer will contact me in 21 days and to date no one contacted me. I have made more than 10 attempts to lodge my complaint. After 3 times I was given an installers contact on the 2nd of May who never came out, he switched off his phone when I was busy pursing him. I called back more than 5 time to report m issue and everytime, I will be told that the matter has been escalated and not one has contacted me to date. What an inconvenience they have caused for me and my children as they need internet for school projects. DSTV Internet is a **** and biggest failure ever. I have spend money calling the call center where no one even had the courtesy to return my calls
53 replies
54 months ago
Toyota sold me a defective car, gave me a raw deal and turned my life into a night mare
I bought a Toyota Corolla Hatch XS 2019 from Highway Toyota as a demo model in 2019 and just 3 months into the sale the car started giving me problems and I took it to NTT Mokopane where I had to take it back more than 6 times to be fixe d and the issue was never resolved. I spoke to my sales person who then advised that I bring the car in at Highway Toyota in January 2021 and I was advised that seals needed to be replaced and that the problem was the mountain and that we had to pay more than R2000 for the repairs. The dealership that was servicing my car had put silicone on the gasket instead of replacing them, the pictures that were taken showed silicon was staffed on the leaks. The car was in for more than a week and the dealership organised a courtesy car for the convenience of me and my family. Early September 2021 the car started losing power and we took it in again to NTT Mokopane to be sorted, it was back and forth as the problem was just getting worse. Eventually, the service manager asked that we give him time to work on the car. About 4 weeks later and 4 weeks ago we received a call from the service advisor informing us that the problem was finally discovered and that it was the crank shaft that has bended and that the total costs of repairs will be R18 000 and that they have ordered the part and it will take weeks for them to get it. I have always repaired my car at the dealership and the car has sensors that never indicated that the oil level was low or anything and the car has never been in a collusion. I need to understand what caused the damage to the car. Through the research I have made I suspect that the car came with the defect. I phoned Toyota and spoke to a gentleman called Morgan who contacted the service manager through a conference call to resolve the issue, but did not have the curtesy understand the degree of my complaint and my other issues.During the call I surprised by the sudden change of the complexion of the problem the story completely changed. In the call the service manager was expecting the part and the car was going to be ready in 4 days. Then Morgan asked that I give him feedback after 4 days if I still did not have the car. I have been trying to reach him for days and the lines are not working at Toyota and no one has contacted me since I am paying more than 10 000 on the car monthly on instalment, insurance and extended service plan. I have asked for a courtesy car from the dealership and they have refused citing that they do not have cars. My car has been with them for almost 8 weeks now and I have paid 2 full instalments for a car that I do not have. I reside in Mokopane in suburb called Chroompark where there is no public transport to anywhere . I work at the Anglo mine that is 36 Kilometres away. I have had to rely on lifts from strangers and colleagues to get to work and back home . My work is being affected because I can't visit clients . I am under severe pressure and stress because of this situation and was diagnosed with hypertension and put on chronic medication. This is now a co mobility which can affect the continuity of my employment at the mine because of my stress levels being high and my lack of sleep because of enxiety. I had to resort to renting a car from a friend for R300 a day which was not sustainable because it caused strain on my finances. I am risking travelling to work using lifts and carrying my work laptop daily. I am paying for something that I am not enjoying. The service manager has ignored my plea, I am woman, I am mother why should I be hitch hiking
0 replies
59 months ago
Dstv the worse customer service in Africa
I am still disgusted, shocked at the worsening service that one is getting from Dstv I have spend more than R200 calling Dstv for 2 days to understand why they are billing me for a service that I did not ask for on my holiday home and why they are charging me for a service they never gave me at my main house. All the agents can't explain to me what is going on and guess what they cut me off because they don't have answers and that is their greatest tradition. I am traumatized, my kids are nagging me to have service back and like I said the last time, the sound of the name Dstv sends shivers down my spine.
53 replies
60 months ago
Disrespectful and Appalling Service form dstv
I am appalled and very disturbed by the service that I have been receiving from DSTV for the past months. Their service has really gone down the dinges of I do not know what. I can't even describe it. I have been a DSTV customer for the past 15 years and I have never experienced such sub standard services and disrespect from their agents 1. I requested that they reconnect my holiday home on access package and the main house on compact and they went ahead and connected both homes on compact and I was not aware because my guest was not even watching TV. 2. They took 2 weeks to reconnect my main home , after numerous telephone calls which range between 30 and 50 minutes and endless promises of escalation 1.Then they disconnected my service without notice and they are demanding that I pay a re connection fee for that; 3. When I called today to resolve the matter, their call centre agent, put me on hold for an hour without coming back to me; 4. Still today one agent answered the phone and never said anything and I was hearing people talking and talking on the back and held on for a good 5 minutes 5. Eventually after numerious calls I got an agent who offered to help, but was also not making sense then I asked to speak to Supervisor ( Sibusiso Ngubane )who has not come back in the past 2 hours. It is a shame that one finds themselves stuck with this sole service provider that does not care about their customers and has hired incompetent and disrespectful employees that do not even value their customers and the impact that they do not have on their lives. I live with an elderly person who is addicted to network and she is the sole reason why I am still subscribing to the service. The brand name just sends shivers down my spine They do not even deserve a star on the ratings.
53 replies
84 months ago
Discovery Health withdrawal horror
I have been a member of Discovery Health for the past 20 years and I have changed employment twice, but have been on the same plan and using the same medical aid number. I resigned from my job last month and I joined the new employer on the 6th of May 2019 and we are in a process to get me back on the same medical aid and suddenly I am receiving notices from Discovery that I owe them money, which the consutant Malanwe said it was for money allocated to be and my benefeciaries have spend for the year. He sent me a statement that says I owe them money for 2013 which I did not know of. I was planning to go back to Discovery , but I am disgusted with the way they treat clients that withdraw from the fund. They also mentioned a draw back clause, which I asked Malandlwe to retrieve my contract and highlight the clause for me. Discovery is a very soar loser and very unprofessional. This is how they treat clients when they withdraw from the fund,I am wondering did they not bring the outstanding fees to my attention for 6 years they kept quite about them only on withdrawal.
112 replies
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1 Star
9 (100%)