MG
Melesha G
Active since Nov 2014
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Wayne did an excellent job
Wayne did an excellent job. I am very happy with the service.
53 replies
76 months ago
Waiting too long
It took twenty minutes for someone to authenticate me to check if my loan was paid off. Are there no consultants working on Saturday to speed up the process? Airtime doesn't grow on the tree
0 replies
85 months ago
FNB Private Clients is disappointing
I joined the FNB private clients 3 weeks ago. I have sent numerous emails to them and all I ever get is that they will respond in 24 hours. Guess what this has never happened. I am still awaiting my card. The courier said that they will call 24 hours before arriving but the only time they call is when they arrive. I normally get replies from FNB two to three days later and the only thing it says is they want to call to tell me about the services but a simple card cannot be delivered. So now I must pay high banking fees and I am not getting any service?
56 replies
90 months ago
No parts at Renault
I bought a Renault Kadjar in December 2017. I met with an accident in October 2018. After the assessment of damage it was found that the radiator was damaged. I now have to wait 21 working days for the part to come from France(according to the consultant at Renault). After I contacted the consultant, she had already told my husband she will be rude to me. Aside from the attitude from Renault, is Renault saying that there are more than a 1000 Kadjars in South Africa but there is not a single radiator available locally? Are we living in the 1990's where parts take months arrive? On top of this the consultant from Renault said that stock was depleted. Does Renault not have a proper stock tracking system ? I will never buy a Renault again and if anyone asks me about Renault I will tell them exactly this. I did tell Renault I am putting this on Hello Peter and they could be bothered!
0 replies
99 months ago
Rude Managers
I purchased a Renault Kadjar in December 2017. Initially, the Renault in Kempton Park had given me a run around with regards to getting the vehicle the way I wanted it and they were rude. I had to contact their customer services in order to get things right. This was a real inconvenience. Then, two weeks back my car had to go to Renault in Pietermaritzburg. They fixed the car correctly however the attitude and rudeness I received from the manager was utterly disgusting. She even made me speak to her employees when I requested to talk to her manager. Renault managers do not care for their customers as this is the second time I had to deal with this. I have tried contacting their customer services to raise this however, there was no answer and nor did they reply to my voice message. It is rather frustrating to think that people do not know how to deal with customers in a nice and respectful way! I regret going to Renault due to the way I am always treated.
0 replies
113 months ago
STILL TAKING MONEY AFTER THE CONTRACT HAS BEEN CANCELLED
<p>On the 27 October 2016 (23rd month of my Telkom contract), I send through a request for the cancellation of my contract. The lady said that they will debit all pro rata money owed to them in Novemeber/ December. It is now January and I am still being billed. So I followed their route of cancelling my contract to the t, yet they are still debiting me? What gives them the right to take my money after the contract has been cancelled? This is the worst network ever!</p>
168 replies
115 months ago
FAULTY PAY POINTS
<p>At 13:00 on the 16/11/2016 I go to Food lovers in Stoneridge. I pay for my groceries, I get an sms saying the money has gone of my account but then Food Lovers says it never went into their account. I had to leave Food Lovers with no groceries and ****** embarrassed. Food lovers does not state anywhere that: “Please be aware the bank says that Food Lovers has the money but in fact it is not in their account. We advise people bring in cash and pay as our pay points are not reliable” The manager was rude and could not understand that the customer needs come first. You will stand there embarrassed!</p>
56 replies
115 months ago
BANK STEALS YOUR MONEY AND LEAVES YOUEMBARESSED
<p>At 13:00 on the 16/11/2016 I go to Food lovers in Stoneridge. I pay for my groceries, I get an sms saying the money has gone of my account but then Food Lovers says it never went into their account. I had to leave Food Lovers with no groceries and ****** embarrassed all because FNB pay points had no signal and FNB took money for themselves because it is not in my account or Food lovers. Your system robs people of money. This bank only CARE for itself.</p>
112 replies
115 months ago
Disrespectful Agent in the Temp Loan Department
<p>On the 25/10/2016 at 09:00 I phoned through to be FNB temp loan department. Fair enough I did not have my card so I asked the Call centre agent can she not verbally verify me. She said that they now longer do this. So I asked as of when does this occur as I did not know. She turns around and says as rude as possible, “It seems then you are the only customer who did not get the memo!” The agents need to have more respect than that for customers! They cannot speak politely and FNB says that they CARE! Ya whatever!</p>
105 replies
122 months ago
FNB premier consultants attitude
This is probably the third time I have put them on Hello Peter due to the inexperienced, rude and pathetic attitude of the premier consultants. They have attitudes with you all the time. And if you decide to send an email to the care address to inform them of this, please do not bother. (You will have better response time putting it up on Hello Peter. That is the only time you get a reply.) I am sick of this bank. The customer service is appalling. No one at FNB can keep you happy as a customer and no one seems to be doing anything about it.
75 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (47.05882352941177%)
1 Star
8 (47.05882352941177%)