Active since Nov 2014
38
Reviews
0
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Reviews
38 reviews8 months ago
DISGUSTING / NON EXISTANT SERVICE
I have been trying to get assistance from Thursday 14 August 2025. Until today, I am still waiting for HELP. Clearly ICAS does not take situations seriously and Company's should not waste their time paying ICAS on behalf of Staff Wellbeing if we are just being IGNORED by ICAS
0 replies
11 months ago
Disgusting service from Old Mutual Superfund
I have been trying to contact Old Mutual Super Fund regarding my Pension. The person that answered could not assist as there were people talking in the background "Sounds like the person is working from home". She then put me on hold indefinitely and I had to drop the call as it seemed as if she was not interested in assisting me. I am considering moving my funds to a more efficient service provider. The Overall service thus far is disgusting
58 replies
11 months ago
POOR SERVICE FROM FNB EBUCKS TEAM
I was ALLOCATED the incorrect Value towards my Ebucks. I called and the Agent kept cutting off because their lines are always bad OR they are just not willing to help Customers. I should have been rewarded 9392 ebucks and was rewarded 8757 Ebucks. The Service Agents are also not very helpful and keep dropping the calls when you call in. The over service from the FNB Ebucks Team is pathetic
58 replies
12 months ago
Unhappy Customer - FNB Takealot Big Day ebucks not rewarded
I recently purchased on the "FNB takealot Big Day" and was NOT allocated my ebucks rewards. When I contacted ebucks to enquire, I was informed that my ID Number was not updated on check out. I totally disagree, as this was an error I made when I did my very first FNB Takealot Big Day purchase and have since made sure that my ID Number was always captured and that my purchase was done with my Virtual Card. NOTE: Both Feb'25 and March'25 FNB Big Day rewards was not allocated. This matter needs to be escalated as I am not willing to accept this excuse. I am 100% sure that I added my ID Number.
58 replies
13 months ago
DISGUSTED CUSTOMER
Sun Vacation Club deducted more than 3 times the Debit order value. I sent emails and called but No one from Management had the courtesy to respond to my emails or call me back. My overall experience with Sun Vacation club since buying the Lefikas unit has been nothing but a nightmare. DISGUSTING CUSTOMER SERVICE
0 replies
13 months ago
Outsurance - Excellent Customer Experience
I have been a Customer for over 15 years and have always had excellent overall service. During this time I also had a few Claims & the process was seem less and stress free. I have been approached by many other Insurance Company's but have chosen to stay with Outsurance because of the Excellent Customer Service and overall Service satisfactory experience. Thank you Outsurance
53 replies
14 months ago
Ebucks "Track my rewards" not working OR updated
I just reported that my EBucks "track my rewards" Potential Reward Level updates are not reflecting on the EBUCKS App. I was informed by Agent Andani Sibele that the updates will only be done when Allocations are processed during March 2025. This leaves me with a very uncertain mindset as I am afraid that if certain categories are missed then it will be too late to still achieve the desired points for Level 5. Can this matter be looked into as a matter of urgency and feedback provided to give Customers piece of mind. Thank You Mrs Pillay
53 replies
15 months ago
Disgusted Customer - Carlton Hair Irene
I contacted Carlton Irene and requested an appointment for a Blunt Bob. I was assured that the Manager of the Irene Store was the best to assist. My booking was for 27th December. When I left the store, my hair looked nothing like a blunt bob .... my fringe was even cut completely skew. My haircut was a complete disaster and I had to go to another Salon to fix the mess. The Carlton stardard is NON-EXISTENT which explains why most Branches have closed. I will NOT EVER go to Carlton again. Another R550 just to fix the Mess. A simple Cut, Wash & Blow wave costed more than R1100 ...... DISGUSTED CUSTOMER
0 replies
19 months ago
Disappointed NEW Customer
I recently contacted Discovery Vitality to enquire about the New Partner Checkers that you can earn up to 75% on Healthy Food. I was informed by the Consultant that I just need to have a Discovery bank account in order to qualify. I then contacted Discovery bank to open a bank account and was informed that I could open "ANY" bank account so I chose the cheepest option. When making inquiries this morning about why my Healthy Food percentage was reflecting at a Lower rate, I was then informed that I needed to open a Purple Bank account in order to qualify for the 75%. I also received a call back stating that the banker misinformed me. I find this to be very misleading and devious. How many other Customers are being misinformed "Just to get them to open a bank account". I was on the phone with Discovery Vitality and the Discovery Bank on a conference call to get assistance but the call cut off. NO ONE has called me back. Is that the service New Discovery Bank Customers should expect? I'm totally disappointed in the overall service received thus far.
53 replies
20 months ago
Disappointed with the EBUCKS REWARD SYSTEM
It's the 21st August 2024 and the ebucks allocations for July has not yet been allocated. None of the ebucks benefits are available either and it's almost the end of the month. How are Customer's going to be compensated for the loss of their weekly benefits. Disappointed FNB Customer
53 replies
Review Distribution
5 Star
2 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
1 (2.6315789473684212%)
2 Star
2 (5.2631578947368425%)
1 Star
33 (86.84210526315789%)