NP
Navendran P
Active since Nov 2014
37
Reviews
0
Industries
Reviews
37 reviews2 months ago
Paid R8,000 – Communication Stopped After Final Payment – Do Not Recommend
I engaged Remove Debt for debt review removal services and paid a total of R8,000, with my final payment made on 30 November. Before completing payment, communication was consistent and responsive. However, since the final payment was made, communication has become minimal, with little to no proactive updates regarding progress on my matter. I have had to follow up repeatedly for feedback. As a paying client, this lack of transparency and structured communication is extremely concerning. I have dealt with Imthiaz, Kimia Beharie, and Antrisha Kamal during this process. While I have been informed that the matter has allegedly been issued at court, I have not been provided with documentary proof confirming this, nor a clear, structured timeline for completion. The experience has caused unnecessary stress and uncer*****y, particularly after full payment was made. Based on my experience, I do not recommend using this service unless you are prepared to follow up continuously and push for updates. At this stage, I am considering formally escalating the matter if satisfactory progress and documented proof of action are not provided. I hope this review encourages improved communication and accountability.
0 replies
7 months ago
Settlement Paid but No Paid-Up Letter Received
I am writing to formally lodge a complaint regarding the handling of my credit card account. In August, I requested and was provided with a settlement figure for my credit card, which I duly paid in full. Following this, I requested a paid-up letter and was assured on 19 August that I would receive it. To date, however, I have not received any such confirmation. Instead, today I received an SMS stating that my credit card has not been paid and that I should make immediate payment to avoid court summons. This is not only inaccurate but deeply concerning given that I have already settled the account as per the figure provided by Nedbank. I have contacted your call centre on multiple occasions and spoken to three different agents. Each time, I was informed that the paid-up letter was requested and that I would receive it shortly, yet nothing has been sent to me. The call centre experience has also been extremely poor: long wait times, calls that fail to connect (particularly on Fridays before midday), and repeated transfers with no resolution. This level of service is unacceptable, particularly from a financial institution of Nedbank’s size. From a client experience perspective, it has been nothing short of frustrating and disappointing. The lack of follow-through on your promises and the contradictory communication I am receiving raise serious concerns about the reliability of your services. If this is not resolved promptly, I will have no choice but to escalate this matter to the Banking Ombudsman. Furthermore, given this experience, I will be closing my relationship with Nedbank and will not be considering your services in future. I trust that my complaint will receive the urgent attention it deserves.
0 replies
10 months ago
Disappointed and Concerned - Phishing Emails Continue
I reported a phishing email to Standard Bank on 20 January 2025, hoping to help them protect customers—yet no one has responded. Since then, I’ve continued to receive multiple phishing emails. It begs the question: do they actually care? Are they taking any action, or simply waiting for their clients to fall victim? Unfortunately, I’m far from alone. Many other users have voiced similar concerns: “When I called SB ***** they were absolutely useless… I’m now with FNB.” One user shared: “They are the worst!!! … The bank can never track and has never successfully prevented or stopped any of these activities.” reddit.com Another thread described a major wave of ***** in July 2024, where users reported being charged thousands of rands internationally, with Standard Bank’s ***** line overwhelmed and extremely long hold times: “Customers were also complaining that the Standard Bank ***** line is jammed with extremely long hold times.” Standard Bank issued a public statement on 2 July 2024, promising robust ***** detection and faster blocking of transactions, but these issues persist—especially with international transactions
53 replies
17 months ago
Cancellation of Medical Aid Application – Ongoing Frustration with Momentum Health
Dear Momentum Health, I am writing to formally notify you of my decision to cancel my application for medical aid for my parents. After enduring a prolonged and frustrating experience with your service, I have made the decision to move forward with a different provider. The application process has been incredibly disheartening. Despite submitting the required documents multiple times, I have been repeatedly asked to resubmit the same information. On each occasion, I have had to visit my doctor for the necessary details, incurring out-of-pocket expenses each time. This continuous back-and-forth, combined with a lack of effective communication, has caused unnecessary delays and financial strain. I chose to stay with Momentum Health in the hope that the situation would be resolved efficiently, despite having other options. However, the ongoing delays and the need to repeatedly provide the same information have led me to question whether I made the right choice in trusting Momentum Health with my family's medical aid needs. Given the inefficiency of this process, I no longer feel confident in your ability to manage my parents' medical aid application. As such, I will be cancelling my request and moving to a different service provider. I hope that this feedback is taken seriously and that Momentum Health will review its processes to ensure that future customers are not subjected to the same frustrations. Thank you for your attention to this matter. I trust that you will process the cancellation promptly. Kind regards, Mr. N. Pillay
56 replies
17 months ago
Request for Update on Benefits Withdrawal - Ongoing Delay
Dear Ncamsile, Lufuno & Madeleine, I hope this message finds you well. I am writing to express my growing concern and frustration regarding the ongoing delay in processing my benefits withdrawal. It has now been two months since I initially submitted my request, and despite my patience, I have yet to receive any substantive feedback or updates on the status of my withdrawal. I understand that these processes can take time; however, the lack of communication from NMG has left me feeling increasingly uncertain about the status of my request. As a customer, I expect to be kept informed of any developments or delays, as this is crucial for managing my expectations and planning accordingly. Unfortunately, the absence of feedback has not only caused frustration but also raised doubts about NMG’s commitment to providing a customer-centric service. This email serves as my second complaint regarding this matter. I kindly request an immediate update on the status of my withdrawal request, including a clear timeline for when I can expect it to be processed. I trust that NMG will take the necessary steps to address this issue promptly and improve communication going forward. Please note that I will continue to post my frustration on my social media. I look forward to your prompt response. Thank you for your attention to this matter. Kind regards, Mr. N. Pillay
56 replies
17 months ago
Review for NMG – Provident Fund Withdrawal
I am currently in the process of withdrawing my provident fund with NMG, and unfortunately, my experience has been less than satisfactory so far. It has now been seven weeks since I initiated the process, and although I provided the additional information they requested, I have not received any meaningful feedback or updates from their team. Each time I follow up, there is little to no response, and I am left in the dark about the status of my withdrawal. Effective communication is crucial when dealing with financial matters, especially when there are delays, and I find the lack of feedback frustrating and concerning. I would appreciate more timely and transparent updates on the progress of my withdrawal request. At this point, I am hoping NMG can improve their communication and provide more clarity on what is happening with my funds. Regards, Mr. N Pillay
56 replies
18 months ago
Complaint Regarding Delayed Feedback on Provident Fund Withdrawal
I am writing to formally lodge a complaint regarding the lack of response from NMG Consultants and Actuaries regarding my provident fund withdrawal claim. I initially submitted my claim on September 30, 2024, and have reached out multiple times for updates. Despite my efforts, I have yet to receive any feedback or timelines regarding the processing of my withdrawal. Here are the details of my communication: October 22, 2024: I requested an update on my claim and provided necessary details, including contact information. October 23, 2024: Follow-up email requesting expected payment dates. October 24, 2024: Again, I sought confirmation of the claim submission. October 27, 2024: Another follow-up for an update. October 30, 2024: Expressed frustration over the lack of response and indicated my intent to escalate the matter if no resolution is reached by November 13. As of now, the lack of communication is not only frustrating but has also caused uncer*****y regarding my benefits. I have made it clear that I am only seeking feedback and timelines, yet my inquiries have gone unanswered. I would appreciate your assistance in addressing this matter promptly. Thank you for your attention.
0 replies
46 months ago
Poor Service - Private Clients
FNB standard have been dropping, I am trying to have my Private Clients bank card unblocked and I am unable to do so, I am not receiving any feedback nor getting any assistance either. This is really frustrating service. If you are thinking of switching over to FNB, please think twice.
134 replies
71 months ago
eWallet Inconvenient
FNB ewallet is not the most convenient. I am unable to withdraw funds due to a R10 000 limit. I tried upgrading the account to the account with a R14 000 limit (which is still not the best) but it does not allow me and does not give me a reason as to why. It is very inconvenient when this function was supposed to allow you access to your funds. On top of this, the bank charges are ridiculous. Never had this issue with Standard Bank, will probably change back.
105 replies
86 months ago
Vodacom False Advertising
Vodacom sent out communication stating that from 1 March 2019, internet sessions will stop if you run out of data. THIS IS NOT THE CASE. Internet sessions continue if you have airtime in your account. How can Vodacome as a service provider give such false information? Is that not equivalent to false advertising which is unethical. Furthermore, Vodacom has always used airtime for internet sessions even though data bundles are available??? Or am I the only customer that experiences this? Since making use of my dual sim functionality...MTN has been brilliant regarding this, they actually stop data sessions when you run out of data even though you have airtime in. My suggestion is that people switch from Vodacom to MTN as the service is much much better. Regards, N Pillay
168 replies
Review Distribution
5 Star
1 (2.7027027027027026%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (18.91891891891892%)
1 Star
29 (78.37837837837837%)