RV
Ruan S
Active since Jan 2015
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
18% partner-driven fee increase with no response to CPA queries
I am a Planet Fitness member on the Sanlam Reality partner benefit. I joined in September 2025 with a monthly membership fee of R849. My base membership fee was increased to R999 effective January 2026 — an increase of approximately 18% over the prior fee. I do not object to a reasonable annual increase aligned with CPI or transparent contractual terms. However: • The increase significantly exceeds CPI. • The communication re**** upon was a marketing email that did not clearly disclose the percentage increase or even the new monthly membership fee. • I was not clearly informed of my right to reject the increase in terms of Section 14 of the Consumer Protection Act. • Planet Fitness has indicated the increase is “partner-driven” due to Sanlam Reality. I sent a formal CPA query and subsequently a final notice requesting clarification on: 1. The legal and contractual basis for an 18% increase; 2. Confirmation of CPA-compliant notice; 3. Confirmation that my February debit will reflect the correct 80% Sanlam Reality discount (capped at R750, resulting in R249). I have received no response. I do not wish to cancel my membership. I simply want: • A reasonable, lawfully app**** increase; and • Correct application of the Sanlam Reality discount. I hope Planet Fitness will engage constructively and resolve this matter without further escalation.
106 replies
4 months ago
Credit Card Approved Without Interest Rate Disclosure - Multiple Unnecessary Credit Enquiries
Credit Card Approved Without Interest Rate Disclosure – Multiple Unnecessary Credit Enquiries I contacted Nedbank on 15 December 2025 to enquire about a credit balance transfer from my ABSA credit card. Several consultants were unable to assist and appeared unfami**** with balance transfers so I requested to apply for a new credit card. I was eventually helped by a consultant who ran indicative quotes on different credit cards so I could compare interest rates, as my goal was to reduce debt ahead of a planned home loan application. I was never informed that each quote/application — even those done minutes apart — would result in a separate credit bureau enquiry. As a result, four enquiries were logged on my credit profile within a very short space of time, despite no change in my credit circumstances. Due to the number of applications the fourth application had to be manually reviewed. On 18 December, I was advised that my application had been reviewed, but I could not access the Nedbank Money App or Online Banking due to server errors. A technical support consultant then asked me to complete a DebiCheck mandate, explicitly stating it was required just to view the interest rate. I made it very clear that I would only proceed if the interest rate was acceptable. The consultant stated that he will email the details to me to confirm and approve. Shortly thereafter, I was informed that a credit card had already been approved and accepted on my behalf, with a reduced limit, without any interest rate ever being disclosed and without my informed consent. The contract emailed to me contained no interest rate or fee disclosure. Another Nedbank consultant later confirmed that the application had been handled incorrectly and that I should not have been asked to complete the DebiCheck. Internal communication then broke down, and I was unable to get clarity on the interest rate or next steps. Requests for escalation have, to date, not been resolved. Impact: Multiple unnecessary credit enquiries logged Damage to an excellent credit score Potential negative impact on a future home loan An application progressed without proper disclosure or consent I am extremely disappointed with the lack of transparency, poor internal coordination, and the financial prejudice this has caused. I am seeking urgent correction of my credit profile, cancellation of any unauthorised approval, and a clear resolution from Nedbank.
0 replies
10 months ago
Unjustified Premium Increases and Unauthorized Policy Changes
To Whom It May Concern, I am writing to formally raise my ongoing concerns regarding my insurance policy with Virseker. Over the past few years, I have experienced a series of unjustified premium increases, unauthorized changes to my policy, and a lack of adequate response from your team—issues which have now culminated in a further increase in my monthly premium on 1 July 2025 to R750.34. This is significantly above the agreed-upon premium of R601.05, which included cover for my wife's wedding ring. 1. Escalating Premium Increases I originally joined Virseker in July 2020 at a premium of R160/month. Since then, my premiums have increased as follows: May 2023: from R388 to R485 May 2024: from R485 to R605 July 2024: after a minor move to a nearby security complex, increased again to R701 but after a formal complaint was agreed to stay at R601 .05 July 2025: increased again to R750.34, despite the previously agreed rate of R601.05 These recurring increases—often exceeding 20% annually—are unjustifiable, especially given that no claims have been paid out to me. They far exceed normal inflation and were implemented without adequate explanation or consent. 2. Unauthorized Removal of Specified Item (Wedding Ring) At the time of policy initiation, my wife’s wedding ring was included as a specified item. It was later removed without my knowledge or authorization. Upon inquiry, I was told there was no record of its removal, and that reinstating the item would cost an additional R160/month—despite the fact that the agreed initial premium already included this cover. This lack of accountability is unacceptable. 3. Inadequate Communication and Follow-Up I requested a breakdown to justify my premium increases but am yet to receive a response. This lack of follow-through on an urgent and legitimate concern reflects poorly on Virseker’s commitment to customer service. 4. Previous Attempts to Resolve In a similar situation two years ago, I cancelled my policy due to an excessive premium increase. After being contacted by Virseker and promised a matched offer, I decided to stay. However, the continued need to renegotiate my premium annually is neither sustainable nor acceptable. I respectfully request the following actions be taken immediately: -Keep the wedding ring under specified items at no additional cost, as originally agreed. -Reinstate SASRIA and all other cover included in my original policy. -Provide a detailed, written explanation for the repeated premium increases. -Respond to this complaint and resolve all outstanding issues within a reasonable timeframe. -Refund the balance of the premium paid thus far. Should these matters remain unresolved, I will be forced to escalate this complaint to the appropriate consumer protection authorities and seek coverage elsewhere. I look forward to your urgent and satisfactory response. Sincerely,
56 replies
20 months ago
Complaint Regarding Premium Increases and Unauthorized Changes to Policy
I am writing to formally express my dissatisfaction with the service I have received regarding my insurance policy. Since I first signed up, I have faced significant premium increases without sufficient justification, and more recently, unauthorized changes to my policy. 1. *Premium Increases*: I joined in July of 2020 with a premium of R160/month. - In May 2023, my premium increased from R388 to R485. - In May 2024, it went up further from R485 to R605. - After a minor relocation to a security complex just a few blocks away, the premium increased again to R701 in July 2024. These increases amount to over 20% each year, far exceeding inflation rates and without any claims being made on my part. 2. *Unauthorized Removal of the Wedding Ring*: When I first took out the policy, my wife's wedding ring was covered under specified items. However, it was later removed without any notification or authorization. Upon inquiring, I was informed that no record of the removal exists. To reinstate this coverage, I was told I would need to pay an additional R160 per month. This is entirely unacceptable as the removal was done without my consent or any form of communication. 3. *Failure to Respond*: I raised the issue about the wedding ring being removed three days ago, and to date, I have not received any communication from your side regarding this matter. Two years ago, after a similar significant premium increase, I cancelled my policy with Virseker and moved to another insurer, but after receiving a call from Virseker promising to match the other offer, I decided to stay. I cannot continue this yearly process of renegotiating my premiums and facing constant hikes, especially when no claims have been made. I urge you to resolve these issues: - Reinstate the wedding ring coverage without additional cost. - Reinstate SASRIA and all the other cover that I initially enjoyed that convinced me to use Virseker as my insurer. - Provide a clear explanation for the unreasonable premium increases. - Ensure I receive a response within a reasonable timeframe regarding my policy concerns. Failure to address this will leave me with no choice but to explore alternatives and escalate this complaint to relevant consumer protection bodies. I look forward to your prompt resolution. Sincerely,
53 replies
20 months ago
****mers, ********* ******.
****** and ****mers. Sold me a resprayed car of which the paint is now fading. Brakes are still squealing and I still don't have the 'full service history'. They added a R3k aircon service plan and R5500 license and registration fee. Bunch of ****mers.
0 replies
30 months ago
Great service! Open on a Sunday
I had a flat runflat tyre on a Sunday in Vereeniging and no tyre shop was open. I checked marketplace and found an add for Autostyle placed by the owner Mohammed for the tyre including fitment. The guy at the shop charged me a little more as the new stock had a higher price tag and I reached out to Mohammed who was at the SEMA motor show in Las Vegas at the time. Even though it was in the middle of the night there he made the effort to respond and immediately refunded me the difference. Very impressed with the level of service I received from him.
0 replies
49 months ago
Highly recommended, great service.
Thank you Erick Bezuidenhout at the Midrand Branch for your incredibly great service! I am very impressed!
134 replies
62 months ago
At least some competent staff
Great service from Thea. Thank you for sorting my issue.
53 replies
62 months ago
Bad service from a new company
Apparantly my parcel has been delivered but I am yet to receive it. No-one knows what is going on. Paid for a washing machine which is an urgently needed item. Have now been promised that I will be called back but this is pathetic service from a new company. 700001227
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)