TW
Tania W
Active since Jan 2015
7
Reviews
0
Industries
Reviews
7 reviews91 months ago
MTN stealing my money
Client : M Kleynhans - ********** 300 Beginning October I was called by your call centre offering me an upgrade on my existing contract and that I'll receive a new handset. I explicitly told her that I do not want a 2nd contract, upon which she confirmed that it is only an upgrade and I will not have a 2nd contract. I have now received my October statement where I'm charged for 2 contracts. I went to an MTN shop and they checked and confirmed that I have now also been allocated a 2nd contract with a 071-number. I have called the MTN customer service on 19 October @ 3pm and spoke to Preserverence and she provided me with a reference number 18070 and she confirmed that she escalated it to the complaints department. She requested me to call back within 3 - 5 days to allow them time to obtain the original call recording. I followed up on 29 October 2018 @ 11am and spoke to Nombile and she confirmed that the reference I received is not valid and she cannot find record of the query dated 19 October. She asked me to explain the process again and then she will escalate it to the complaints department. She also confirmed that I will receive an sms with a reference number, which I still have not received to date. 1. I want the recording extracted so we can ascertain what the agreement was. 2. To date I have not received a contract with regards to upgrade. 3. I have received a bill from MTN of R326,51 that was deducted from my account on 31 October - when I queried this at the MTN Cape Gate, I was told it is because I now have 2 contracts 4. I have received a new statement that is due 10 November 2018 to the amount of R517.16 - I need to understand how this is calculated. 5. I have to date not received my R110 airtime for the supposedly upgraded contract. 6. Does is at all make sense that I will upgrade from a R79 bill to a R500+ bill per month? 7. Your are not in line with the TCF requirements. I need this issue resolved within 24 hours:-> * I want my contract reinstated to what it was, which is the R79 I originally paid. * I want the 2nd contract (IMEI ********** ********** 7) on the 071-number to be cancelled and refunded. * I want MTN to collect the phone they delivered to me * I insist that the call centre agent is fired as she is incompetent to perform her work and keep clients happy. * If this matter is not resolved, I will escalated this to the Ombudsman.
105 replies
98 months ago
No Feedback
I have placed an order on 7 March 2018 and followed-up several times, but to date have not received any feedback on my order BSD29990. There is only an e-mail address ********** but there is no receipt of acknowledgement nor any reply on my e-mails. I ordered this item as a gift for my wedding day which is 14 April and am at my wits end.
0 replies
101 months ago
Landline and internet down since 5 January 2018
I've been having issues with my fibreline for the last couple of months. The 1st time I called I was advised they can see there is drop of connectivity and they had to reset the port, which was done. Not long after that I experienced the same issue, called in again and the port was reset again. The agent then suggested a call to be logged for a tech to investigste 14AWK161217. I received call from a John and he advised it is not an easy issue to troubleshoot, but of it happens again I should phone call centre again and as them to check the frequency settings and they must ensure it's set to AUTO. He can't assist, because he cannot access remotely. Yesterday morning the same issue was experienced and I called in again and the agent said she needs to do the port again. She put me on hold, after which I was cut off. I then discovered my land line to be down too. I then phoned ftom my cell phone and spoke to Gugulethu who informed me that I was moved to a spare port, hence the reason my landline and internet is down. She logged a call 69CXZ050118, informing me that she sent an email and flagged it so she can follow up and will call me back with progress. Shortly after that I received sms that log is resolved, but it's not because my landline and internet is still down. I then called again was advised by the new agent Sihle that it is not right and he will log another call 97CWZ050118. I phoned 3 times yesterday to follow-up just to be told the call is with Dteq as they are busy testing the line. I am now officially 24 hours still without a landline and internet. I'm extremely inconvenienced and Telkom is now costing me money as I have to use my mobile data and cellphone for calls. I followed up this morning and spoke to Siyamamkela and she informed me that the call was never assigned to anyone to attend to, but she has now requested that the call is assigned. Now my question is... how is it possible that I get a different story from every agent I spoke to. You are welcome to draw the calls and listen to the conversations and then you tell me if your call centre staff is competent?
105 replies
103 months ago
Pricelock
Multichoice extended an invite to me to reinstate my existing Price Lock account for another 24 months. I replied on their sms number as requested that "YES" I'm interested. I received an sms that they will contact me in 72 hours, which they never did. I also received an e-mail with the same - herewith extract:-> • You may sign up for Price Lock Premium 24, another 24-month contract which will only comprise of your Premium subscription, at the discounted rate of R759 per month. Not only will you save R30 per month, but you also miss the price increase for another 2 years! To sign up SMS “Yes” to 31065 OR • For the following month, your DStv Premium subscription will switch to the current price of R789 per month, plus the Access fee of R85 per month. Eventually a Price Lock agent phoned me and I opted for the 1st option, but when I was billed in October it is totally different to what I was offered. I then on 17 October received an sms that I owe Multichoice R621 rand. I phoned them on 17 October 10:52 and had to spend 32 minutes on a call to have the call centre agent understand and fix the mess. I then received an SMS just before 27 October advising me Multichoise will deduct R1021 from my account. I then called Multichoice (ref ********** 0-I46) upon which I was advised that I'm now paying the higher monthy subscription as the R759 is no longer valid - I requested for the call recording to be drawn as I was not informed by the Price Lock agent. I was then informed that they cannot transfer me to the Price Lock department as it's only an outbound call centre, they will contact me within 24 hours. On the 27th they deducted the R1021 from my account without ever contacting me. I phoned Multichoice on 27 October 08:39 and were cut off, then I called again 08:42 and I asked about the previous call I logged, but they could not help me. I went through the same explanation with the call centre agent and she said that she will log a call again (ref ********** 0-I52) and she will personally escalate it. I called this morning again and spoke to Ayanda, another call centre agent, and she advised me that it's not resolved and there is no ways for her to contact Price Lock. They can only send an e-mail. I requested to speak to her Manager and eventually I was addressed by a Nomsa. I had to explain everything to her again and she said she will send an e-mail to Price Lock. I then insisted that as a manager take responsibility and contact a manager as Price Lock as this is not a new request, but beyond an escalation and I do not want to fall in line. Her response were that she cannot assist me and that she can only send a mail and she can only escalate and drive things if it's within her department, because Price Lock is not on the same / floor building as they are? So I said to her what her next steps would be and how long I should wait and her reply was that it all depends on how many calls were logged over the weekend, that will determine how quickly this call will receive attention. Really????? They are in bridge of TCF big time. I am Multi Choice client and not interested at all how their internal departmental structures and processes word. All that I'm interested in is to have my issue resolved as it is my right. Pathetic is all I can say!
122 replies
127 months ago
Submission and feedback on queries
Took out a 3 year contract in 8/2012 with PF Cobbelwalk and the contract expired 8/2015. Firstly, CB was closed down because of a fire and never re-opened. I only received 1 e-mail to notify me about this. When I inquired when the gym will re-open I was advised that I should use the Aurora facilities as the gym will not re-open (thx for letting me know). I then requested to cancel my contract and in 8/2013 someone from PF contacted me with 2 options, I can either make the contract paid up, or PF provide me with a year free membership. I opted for the free membership - 2 yrs later and I've still had no reply. On 17/8/2015 I received an SMS. I phoned PF 6/10 (refer to the recorded call) requesting why I was not informed that all though the contract expired they're still deducting the D/O? I'm so fed-up with PF bad service that I just requested the agent to cancel the contract. Short of long, I've restarted my training program and want the contract re-instated. The GM of Aurora sent a request, but apparently H/O rejected it. In the light of TCF, please tell me if you think you've been treating me fairly and how re-reinstating my contract will negatively impact on PF?
75 replies
136 months ago
Refund
Returned goods 3 Feb 2015 and until today 16 Feb struggling to receive my refund from iWarehouse. I have to constantly follow-up with no luck so far. Everytime there is a different story. Why would they nog keep the client in the loop?
0 replies
136 months ago
XT140 Stabilizer
Still waiting for Jurgens to provide me with the inner of the stabilizer as discussed. This is now 5 weeks later
77 replies
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0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
4 (57.142857142857146%)