BB
Bronwyn B
Active since Jan 2015
6
Reviews
0
Industries
Reviews
6 reviews59 months ago
Misplaced parcel and poor customer service
I am truly very unhappy with the service that I received on a online order that I placed and the biggest problem is that no one can provide me with any accurate information. I ordered a clothing item from Foschini on 29/05/2021, I received a notification that my parcel is ready for collection and collected it on 06/06/2021 from Exact. When I arrived home and opened my parcel the contents was NOT my clothing item that I ordered from Foschini but a pair of Total Sports charcoal tights that I did NOT order. The parcel was addressed to me on the waybill, however in the inside of the package it was addressed to someone else. I went back to Exact on 12/06/2021 with the charcoal tights and explained the whole scenario. I spent nearly two hours between Exact and Total Sports and all they could do to assist me was take the pair of tights back and told me I should follow up in a week's time. I feel this is a waste of my time, resources and petrol, I'm the one who has to keep following up and going in to the store, but no one can tell me where my actual order is that I paid for. I did however follow up after a week (19/06/2021) as per Exact's instructions, but am yet to receive any feedback. The worst part is that no one really knows how to handle the situation and that I cannot get any feedback nor request a credit for this item, so at this stage I feel like I completely wasted my money as I paid for something that no one can account for. It has been nearly a month now since placing the order and still no feedback as to when I can expect to receive my item. I am truly disappointed by this whole scenario.
53 replies
60 months ago
FNB Life department -Refunds not paying out
On 05/02/2021 I opted in for a new life cover policy through FNB and specifically advised the consultant that my previous policy should be cancelled as I cannot afford both policies. The consultant advised me that my old policy will be cancelled with immediate effect and that the new policy will be effective from 05/02/2021. On 01/03/2021 both the old and new policy was deducted from my bank account in error, I phoned FNB and advised them of this and was advised that the old policy which was deducted in error will be refunded to me. Another month passed without receiving my refund and on 01/04/2021 once again both policies were deducted. I spoke to another consultant whom advised me that the old policy was never cancelled and that she sent through the request to cancel it and that the two month's premium which was deducted in error will be refunded to me shortly. I phoned FNB two weeks ago as I still did not receive my refund, this consultant advised me that he is unable to tell me when the refund will be paid out and that I should continue waiting for the refund. At this stage it has been 3 months since this ordeal started, I have still not received my feedback and no one is getting back to me on this. At this stage I feel like cancelling the new policy as the service which I've been receiving is extremely poor which makes me wonder that should I have to claim from the policy in future what a hassle it would be. I'm very unhappy with this as I've been an FNB customer for more than 10 years and have always been fairly satisfied with the service, but this is just starting to become ridiculous now.
53 replies
61 months ago
Sun International - 10% Early booking discount and customer service
We have been trying to make a reservation for 2 nights at the Cabanas Hotel in Sun City for the past week and a half and the service that we have been receiving is beyond poor. On Sun international's website they are advertising an 10% discount if you book more than 60 days in advance (we are trying to book for September 2021, so this complies with the criteria). The 10% discount is not automatically applied upon booking online and this can become quite an significant amount. I've had three experiences with different consultants at Sun City and none of them could assist me and the feedback from each consultant was different to the next one. 13/04/2021 - I phoned Sun City's reservation department whereby I explained my scenario of the 10% discount which is not being applied upon making the booking, nor does the 10% discount apply when at the payment page. I was on hold for about 10 minutes, the consultant then advised me that he will speak to his superior and came back to tell me that they are unable to assist me at the moment, but an consultant will be in touch within the next few days to assist me with the 10% discount. I gave my contact details and am still waiting for my follow up phone call. 16/04/2021 - I sent an e-mail to the reservation department (crobook@suninternational.com) stating the same scenario and adding that the consultant as per the communication dated 13/04/2021 has yet to provide me with further feedback or assistance to get the 10% discount applied. 17/04/2021 - I received an e-mail back from the reservation department stating that the 10% discount for early booking has been discontinued. I immediately sent an reply on this e-mail stating that the 10% discount is still advertised on their website and that the previous consultant advised me that I will be assisted to apply this discount. The adverti*****t for the 10% discount is currently still on their website: https://www.suninternational.com/sun-city/specials/advance-purchase-booking/ 19/04/2021 - One of the reservation consultants just gave me a phone call to discuss the above matter. She advised me that the she cannot assist me to apply the 10% discount and that I can send an e-mail to their complaints and suggestion e-mail address to make an suggestion surrounding the discount which is not applied automatically. This conversation went back and forth, her telling me the 10% discount is automatically applied, which I can see it isn't. At the end of the phone call she advised me that I should either make the booking with the current rate or should not make the booking. Shortly thereafter I was still busy talking to her and it seems as though she put the phone down in my ear. I was hoping that the line perhaps cut out and that she will phone me back as we were still busy with the conversation, unfortunately this was not the case. This to me is unacceptable for customer service. The first consultant stating that someone will come back to me assisting me with the discount, which never happened. The next one stating it has been discontinued, which I can clearly see is still advertised on their website. Then the third consultant basically telling me that I should just accept the rate as is or not make the booking or I can e-mail their complaints or suggestion department. Surely you would expect better from an international company?
0 replies
102 months ago
No communication with regards to order placed
I placed an online order with Makro on 25/11/2017 for in-store collection and have not received any feedback or correspondence with regards to this. I phoned them on 30/11/2017 to ask if they could just tell me where in the process my order is, the consultant I spoke to said that she is unable to assist me and that the manager of the collections needs to do the tracking, she took down my details and said I can expect to receive a phone call or an e-mail from the manager the following day. I have yet to receive a phone call or e-mail. Then I decided I am going to go to the collections department at the Cape Gate branch on 01/12/2017 and see if someone there can assist me, same story, they are not able to track my order and that the manager will give me a phone the next day (02/12/2017), I left all my particulars with the order details by the collections department and no response. It has now been 2 weeks since I placed my order and not a single person has been able to assist me with regards to the status thereof. I am extremely disappointed in the poor service, I understand that it is a busy time of the year and I am not an unreasonable person, but I feel Makro can at least have the decency to follow through on their promises, by actually contacting me to inform me of the status.
105 replies
119 months ago
Uitstekende diens
<p>Ek wil net dankie sê aan Tammy wat my `n rukkie gelede gekontak het in verband met die vertraging van betalings. Sy het vir my verduidelik waarom die betalings vertraag is en ek het toe my betaling ontvang op die dag wat sy vir my gesê het ek dit sal ontvang. Baie goeie diens om kliente ophoogte te hou van die stand van sake en baie vriendelike diens! </p>
0 replies
136 months ago
Amobia - Pathetic Service
Amobia has incorrectly credited my account for the past two months, deducting the wrong amount - much more than they should have! Furthermore, the internet service is beyond poor, I am suppose to be paying R649 per month for 5mb uncapped, but the internet is more off than what it is working. If the internet is working for half of the month it would be a lot, and this is not over exaggerating! <br> <br> I am truly very disgusted with the service, the call center useless, when I phone in every person tells me a different story as to why the internet is off, once AGAIN! And it takes on average a week to rectify the problems with the internet. I work from home and I rely on the internet, I get paid a daily tariff, so now I am losing a lot of money because I can't work! <br> <br> This is absurd, what kind of service is this? Amobia is a internet service provider, this is what they do for a living and we are constantly having problems, this is service failure, it's pathetic. We are forced to use Amobia in our complex, so I expect that we at least receive quality service, but to be honest I would rather use Telkom because we never had problems like this. <br> <br> I need a reliable internet service not this...
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)