MK
Melisa K
Active since Jan 2015
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
I spoke with Nonhlah...
I spoke with Nonhlahla Madze and she was of great help
53 replies
12 months ago
Excellent service
I would just like to thank Pauline Maddock for her assistance on claim 301281739. She has been extremely helpful with refunding my client's excess. So on behalf of our client and our brokerage, thank you Pauline!
58 replies
22 months ago
Service complaint
A one star rating is still to high of a rating if I have to rate the service I have received from Greyhound. We booked bus tickets 6 months in advance. Our return tickets have been rescheduled during our holiday without informing myself or any of the other 2 passengers who were set to travel with me. As a result, I had to book flights to get back home so I can be in time for work. I have been battling to get a hold of the refunds department for the last week. I have been wanting to get my return tickets refunded, I have completed a refund form and a week has now gone by without any further feedback. I called 5 times today and each time the consultant asks me to hold the line and then I get a message that the voicemail service has been deactivated, leading me to have to call back and wait in the que again.... only to be doing this on repeat for 5 times. I have left my contact details with the customer care agent last week and I am still waiting on that call back. A consultant on FB has also asked that I DM my contact details to them after I commented my concerns on one of their post. I have sent my details but still nothing has come from it. I have spoken with a lady today namely Komisane and she advised that she will take my contact details upstairs to the correct department and ask them to call me back. Only time will tell if I get that call. I am just utterly disgusted with the over all service and customer experience that I have had with this bus service. I will definitely never travel with them again.
0 replies
41 months ago
Still waiting on my refund after 3 months and many promises
I enquired on a part for my car and they assured me that they can get it. They made out an invoice and told me I have to pay them before they can order the part. I made payment on 25 May... Long story short. They tried getting a mirror for me and then in August (3 months later) they promised to refund me. It is now 20 Nov and thus far they only refunded me 50% of what I originally paid and now they blocked me on WhatsApp...
0 replies
57 months ago
Thank you is just not enough
I am very impressed with One Plan and the way that my claim has been processed. My claims consultant Heather Webster made sure I understand everything and she is always quick to reply to my emails. I was very hesitant to take up cover at first, thinking that nothing will happen to my dog... And if it wasn't for the persistence of the sales consultant I would have been sitting with an injured dog and thousands of Rands in vet bills to pay. I am very thankful to you. Thank you, thank you, thank you :)
53 replies
62 months ago
Thank you
Thank you Tebogo Thobejane for explaining everything to me in such detail.
53 replies
63 months ago
Thank you Kutlo Mochaoa
Kutlo Mochaoa assisted me in making changes to my policy and he was very polite. He answered all my questions and explained everything to me in a way that I could understand it. Thank you for your service
56 replies
64 months ago
Awaiting paid up letter
I have received and accepted a settlement offer on my account. I have send them the last payment in December. An agent phoned me to ask me which email she can use to send me the paid up letter and since then I have heard nothing again. I have tried contacting their office and there is no answer. Is this company actually legit or have they just taken my money and made a run for it??
56 replies
65 months ago
Lies, Lies and more lies
Herewith I would like to refer to my query reference 3777235. In 2017 an MNT agent contacted me and sold me a contract based on lies. I have requested a copy of the recorded phone call nearly a week ago and I am still waiting. My query has been escalated to the legal department who then advised me to contact customer care. I have informed MTN that I do not know the MTN contact number (Contract number) as I never intended to use the sim card. I am very unhappy with how MTN is handling this. I intent to take this further.
0 replies
66 months ago
Thank you
Thank you for your help today Mandla Msiza. The chat service on the Miway app is very convenient and effective
56 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
3 (21.428571428571427%)