AL
Alexia L
Active since Jan 2015
15
Reviews
0
Industries
Reviews
15 reviews33 months ago
Ster Kinekor stole my money
On the 13th of July I purchased tickets online for a show at The Grove. An hour later I received an sms to say that the show has been cancelled due to a power outage. I then sent an email to request a refund. I received a email in response to my mail which stated that if I requested a refund it takes 7 business days. It has now been 15 business days and I still haven’t received my money back. After 20 calls and emails everybody has the same response about is being escalated. Nobody bothers to come back to you and the regional manager isn’t doing his/her job. You people have ****** my money. Your business ethic is unprincipled. Never again will I buy tickets from you.
0 replies
53 months ago
Globeflight never fails to disappoint
Globeflight is the WORST courier companies I have ever come across. I was due to receive a package on the 7/12/2021. I phoned on the 9th. I was told my package is at the JHB depot. You guys promised to get it to the Pretoria depot to get it delivered. Nevertheless I received nothing. I was actually told that my package would be delivered on Saturday the 11/12. It’s Monday and I’m still waiting. No delivery, no notification. I’ve called once again. I’ve been told by Neo that I will receive my package tomorrow 14/12. I asked today that a manger call me back to explain why this keeps happening. I’m still waiting for this call! Thanks for nothing Globeflight. You customer service is despicable! Don’t make promises that you can’t keep! Get new management because the current one clearly doesn’t know what the hell they are doing. I’ll be taking this further, trust me. Disgusting to say the least!
0 replies
57 months ago
Terrible delivery service
I placed an order with a wine farm exactly two weeks ago. Up until this day I still have not received my order due to Globeflights empty promises on delivering my order. I was contacted this past Friday to say delivery will take place on Monday the 16th… well I am still waiting for this delivery to take place. You people blatantly lie about not having my number yet you called me on Friday explaining that you couldn’t deliver. You make empty promises and your customer service is appalling.
53 replies
62 months ago
Poorest customer sevice
In August 2020 I bought a ayon patlux hairdryer from hair health and beauty. It seemed to do the job but about 3 months later it stopped heating adequately. So much so that took me about an hour to get my hair dry and still then it wasn’t good enough. The hair dryer was sent back twice since I reported the fault. It took hair health and beauty days and days to actually test the hairdryer and report that they find “no fault.” We are now in March and and I still don’t have my hairdryer. Hair health and beauty are the most u helpful, unprofessional people I have ever come across. Your customer service is non existent and not to talk about one of your consultants, Peter, who put the phone down in my ear when I spoke to him. They refuse to give my money back or another hairdryer as they now claim that the warranty is over but they had my hairdryer since January. To top it all off I was told to send an email reporting the faults but the problems have been reported since January. You guys are pathetic. Your service is utterly poor and your people are unfriendly and extremely unprofessional. I would like my money back or another hairdryer!
0 replies
70 months ago
Not a matter of urgency
This is a follow up on my first review of DHL. I’m sorry to say but your quest to investigate and provide me with relevant and true feedback with regards to my complaint is utterly pathetic to say the least. I sent a package to my sister in Ireland, and no, it’s not the first time that I sent a package of the same sort of things and I was charged 21 Euro’s on their side when receiving the package for...wait for it was an amount charged by customs for clearance as clothing attracts both duties and Taxes?? What! When previously I have sent clothes etc. I’m think someone wanted to make a quick “buk.” There is no urgency from your side to solve the problem and my complaint. I’m waiting for a proper explantation for this absurd blatant theft.
105 replies
70 months ago
Cheated and charged extra for an international package
Pity I can’t give less than one star. I am utterly disappointed in the fact that I have been blatantly cheated by DHL. I sent a package to my sister in Dublin, Ireland this week only to find out that they were charged an extra R440 for no reason when receiving the package. Please note that I paid the full amount of R920 for the package on my side in South Africa. (This package was not overweight and there was no other reason for them to charge an extra R440 or rather 20 Euros. This is not the first time that I have sent a package to my sister in Ireland and I have never before needed to pay extra and neither did my sister have to pay extra when receiving the package. @ DHL, I would like a clear explanation as to why my sister had to pay an extra 20 Euros when receiving the package and whole stole the money or didn’t do their job properly??
105 replies
92 months ago
Poorest after sales customer service ever
On the 9th of August I purchased one of your top range double door fridges from a Hirsch's store. About three weeks a the fridge has been making a high pitch ringing noise, the type of ringing noise an expensive LG fridge should not be making. We then contacted the store and were told that an LG technician would contact us. The technician came out to "diagnose" the problem. Apparently it was the compressor. Nevertheless its a week later and the fridge has started making the same noise again! We contacted the technician, who told us to take a video of the noise. So... LG I have abut 15 videos for of this noise. As I sit on my patio now, I Can hear the penetrating ringing noise. Your service has been the poorest I have ever experienced. I spent thousands of rands on one of your top range fridges but the after sales customer service is nothing but pathetic. My question to you LG is... 1. Why did the fridge not make the sound in the first few weeks? 2. Why is it that when I put the fridge off and on at the wall the sound goes away. 3. And why is it that I have to fight weeks to get this sorted? Oh, because I seem to be a criminal that just wants another new fridge? I can send you the 15 video clips. If you would like them. What I would like, is an explanation to all of this pathetic service AND a new fridge LG. I will await or feedback.
105 replies
101 months ago
Terrible service
To Nedbank: I would like to make your poor customer service and lack of support for your customers public. I would also like to know what you are doing with my money in my access bond. I accessed my access bond on 31 December 2017. I again accessed it on the 2nd of January 2018 – to transfer more funds into my bond. To my shock my available funds decreased between the 31st of December and the 2nd of January. My available balance in my bond account decreased by the amount of my bond installment. Here is the catch on my bank statement my monthly debit order and my interest paid already reflected. So technically my available funds should remain unchanged – but it decreased. I have phoned your call center several times during the last week, I have spoken to different ‘’BOND SPECIALISTS’’ – one even put down the phone in my ear. Another promised to phone me back and never did. Not one of them could tell me what happened with my money. The other shocking fact is that this does not reflect on my bank statement. So the money is unaccounted for. How long has my funds been disappearing? What is going on here?
105 replies
102 months ago
Poor customer service
I was at Standard Bank Woodlands standing in the queue to close my account. When I got to close my account I was informed that I still owed an amount of R61.60 for service fees. I asked whether I could pay with card upon which the co sultans asked which card/bank and I answered Investec. She replied saying that they do not have access to that bank??? I still do not understand why she said that. I had to go to the ATM to draw cash and when I arrived at the teller I was told I owe R9.80 for the deposit fee of R61.60. Just another way to make more money. That is pathetic. I was then told by the teller assistant that the account is just closed. I then told her that that is what I have just done and that is why I am paying the fee applicable so that I can close it. She responded y taking her time and walking over to the consultant who closed my accounts. When she came back she proceeded to give me my change (and in a very abrupt way) and taking her time issues me with my change, with a few 1 cents????? Really??? Standard bank are you kidding me. She couldn’t even work out how much change to give me. To top it all off your bank manager and so called assistant at the information desk were so unhelpful, all they did was stare at the people in the bank. I have received better service at other banks! I am shocked at the level of efficiency and professionalism at this Standard bank branch. Do something about it Standard bank. It’s shocking! Luckily I will no longer have to deal with you as I have moved to another bank.
210 replies
108 months ago
Terrible service
<p>I received n invoice now at the end of April stating that I was overdue and owed double my amount (Which is impossibe as I have a debit order each month for Telkom). I contacted the call center and was assured that this was a mistake on Telkom's side and that I would get an update invoice in the following week. It is now a week later, I still do not have an updated invoice. I called the call center and was assisted by Evans Dlamini who kept telling me that they are unable to send me an updated invoice (or one that has atleast been rectified) as I use these invoices for claiming purposes. I must've explained myself 4 times until I felt that I was not getting anywhere with the consultant. I asked to speak to the call center supervisor Levi. After taking about 20 mintues to find the call center supervisor I was told they conveniently on a conference call. I requested that Levi (call center supervisor) return my call as this was an urgent matter but no call came my way. I find this unprofessional that a company as big as Telkom cannot even issue an updated and rectified invoice upon a customers request and that I was told, by the call center agent, to just explain the mistake to my company. WHAT?! Telkom, you are unprofessional, your call center staff are not equipped to handle calls and successfully resolve issues. You have no sense of customer service and you seem to disappoint every time. Unfortnatley I know people who work at Telkom to whom I can address this issue and will take the matter further.</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (33.333333333333336%)
1 Star
10 (66.66666666666667%)