TL
Thulane L
Active since Feb 2015
9
Reviews
0
Industries
Reviews
9 reviews22 months ago
RAIN PREPAID SIM CARD CHARGED FOR SERVICES NOT USED ON AN INACTIVE SIM CARD
GOOD MORNING. DURING THE 1ST WEEK OF DECEMBER 2022. I BOUGHT A RIN SIM CARD FOR R250 PER MONTH USAGE OF WHICH SERVICES ARE BASED ON PAYMENT AND USAGE. UPON RECEIVING THE SIM CARD I CALLED MORE THAN 7 TIMES REQUESTING ACTIVATION AND I FAILED AS I WAS TOLD IT WOULD BE ACTIVATED IN 2 HOURS OF WHICH IT NEVER HAPPEND. I ENDED UP REMOVING THE SIM CARD FROM MY PHONE I NEVER USED IT. THEY KEPT QUITE FROM DECEMBER 2022 UNTIL 11 JUNE 2024. I RECEIVD A TEXT MESSAGE FROM A DEBT COLLECTOR INFORMING ME THAT IAM OWING RAIN R2386. RAIN HAS BEEN INVOICING ME FROM DECEMBER 2022 UNTIL 30 APRIL 2023. TO MY AMAZEMENT THEY HAVE MY EMAIL ADDRESS THEY NEVER CONTACTED ME OR SEND ME ANY MONTHLY INVOICE UPTO DATE. THEY HAVE NEVER SEND ME ONE LETTER OF REMINDER OR NOTIFICATION THAT MY ACCOUNT WOULD BE HANDED TO DEBT COLLECTORS. YET THEY HAVE THE NERVE TO HAND MY ACCOUNT TO DEBT COLLECTORS WITHOUT INFORMING MR EITHER THROUGH MY EMAIL ADDRESS OR CELL PHONE NUMBER THAT THE DEBT COLLECTOR SEND ME THE SMS. WHAT KIND OF A **** IS THIS. YOU ARE A **** AND UNPROFFESIONAL HOW COULD YOU HAVE CHARGED ME FOR A SIM CARD THAT WAS NOT ACTIVE. THIS WAS NOT EVEN A CONTRACT IT WAS BASED ON A MONTH TO MONTH BASIS. IN CASE I FAILED TO PAY MONTH END THEY SHOULD HAVE SUSPENDED MY SERVICES AND NOTIFIED ME OF MY FAILTURE TO MAKE PAYMENT OF WHICH THEY NEVER DID SINCE MY SIM CARD WAS NOT ACTIVE AND WAS NOT EVEN ON MY PHONE. WOULD THE MANAGEMENT PLEASE EXPLAIN THIS KIND OF MADNESS TO ME. YOU ARE ******S DAY LIGHT ******S. HOW COULD U BE SO CRUEL IN DEALING WITH YOUR CLIENTS. A PREPAID CUSTOMER WHICH YOU FAILED TO CONTACT AND YET U HAVE THE NERVE TO HAND OVER TO A DEBT COLLECTOR WHO WHAT? REAL YOU ARE A **** OF A NETWORK
106 replies
55 months ago
EXTREMELY BAD SERVICE BY DEBT BUSTERS SA
ON THE 7TH OF OCTOBER 2021, I WROTE AN EMAIL AT 12H03 PM AND COPIED 3 REPRESENTATIVES OF THE COMPANY , THAT WAS AFTER I CALLED THE CUSTOMER CARE LINE AND I WAS PUT ON HOLD FOR MORE THAN 20 MINUTES. I THEN WENT ON TO SEND AN EMAIL REQUESTING AN INCREASE ON MY MONTHLY ACCOUNT ALLOCATION, SINCE THEN i HAVE NEVER RECEIVED ANY FEEDBACK NEITHER THROUGH EMAIL OR A PHONE CALL. THEY USED TO CARE ABOUT THEIR CLIENT, BUT LATELY THEY DON'T CARE ABOUT CLIENT SERVICES , IF THERE WAS A WAY TO CHANGE THEM AS MY DEBT COLLECTOR I WAS NOT GOING TO SPEND ONE MORE MINUTE WITH THEM, THEY ARE SO USELESS. THEY ARE LIKE THE SO CALLED POLITICAL PARTIES WITH VERY VERY VERY EXTREMELY BAD SERVICE. I REGRET CHOOSING DEBT-BUSTERS.
106 replies
57 months ago
LACK OF RESPONSE FROM CUSTOMER CARE BOTH ON PHONE CALLS AND EMAILS.
I AM VERY DISAPPOINTED ON THE DEBT BUSTERS CUSTOMER CARE, SINCE THIS MORNING 13 AUGUST 2021 NO ONE IS ATTENDING TO PHONE CALLS NO ONE IS ATTENDING TO MY EMAILS IT SEEMS LIKE THEY HAVE LOST THEIR PROFESSIONALISM. THIS IS A VERY VERY VERY VERY VERY POOR SERVICE. I AM SO DISAPPOINTED IF THERE WAS A WAY IN WHICH I COULD CHANGE THEM AS MY DEBT COUNSELING SERVICE PROVIDER I COULD RIGHT NOW. THEY DON'T EVEN DESERVE ONE STAR IT SHOULD BE ZERO.
53 replies
59 months ago
PEP 7253 VERENA REFUSED TO EXCHANGE EARPHONES WITH ORIGINAL INVOICE AND UNOPENED PACKAGING
PEP VERENA 7253. I WENT TO BUY EARPHONES ON THE 28TH OF MAY 2021 TWO SET I WAS LOOKING FOR STYLO BRAND SINCE THEY LOCK THEIR EARPHONES THE LADY WHO ASSISTED ME GAVE ME ONE INCORRECT BRAND WHICH IS AMPLIFY. TODAY WHICH IS THE 4TH OF JUNE 2021 AT 14H25 .WHEN I ARRIVED TO REQUEST FOR AN EXCHANGE THEY REFUSED TO ASSIST ME. I HAD THE ORIGINAL INVOICE I NEVER OPENED THE PACKAGE AT ALL THEY REFUSE TO ASSIST ME. I WOULD REAL APPRECIATE IF I WERE TO BE ASSISTED FROM PEP HEADOFFICE OTHERWISE. I ONLY NEED TO GO TO SOCIAL MEDIA AND VOICE OUT MY FRUSTRATION AND WARN EVERYONE ABOUT THIS NONSENSE PEP STORE WHICH DOES NOT RESPECT ITS CUSTOMERS . WHILE I WAS THWRE I ALSO REALIZED A VERY LONG QUE WHICH WAS ABOUT 20 POEPLE WITH BO SOCIAL DISTANCING EVERYONE WAS JUST A MIXED UP. I WAS SO DISAPPNTED.
0 replies
60 months ago
CAPITEC BANK APP INSTALLATION PROBLEM
I was trying to download the New Capitec app from my Samsung a20, as there was a message reminding me to download the new app. since beginning of April 2021 , after downloading the app when its time to install it gave me an error message of trying again later . This morning at 8h30 I went to the Nearest branch which is at 25 Arras and President street Mpumalanga Witbank 1035. I was given tickeck number 014 and I was supposed to be assisted by teller number 09. The Lady had a very bad attitude she told me that she cant do anything she can's assist me I have to deal with my phone or else I change my phone this phone is on android 10 version i bought it last year samsung a20. she didn't bother to even check my profile through my account number or ID no did she try to check with head office to try and get help from the app or IT department. she was so negative and didn't want to help me at all.
53 replies
115 months ago
delays in providing tax Invoice
<p>I stayed with hilton hotel durban from the 19th-22nd of October 2016. Since then I have been calling requesting my tax invoice . No one is willing to assist me I called more than five times and different people are not assisting me this is a very poor service</p>
0 replies
127 months ago
LATE COMPLETION OF LITTLE REPAIRS DONE ON MY CAR
I WAS INSTRUCTED TO SENT MY CAR FOR INSPECTION ON 23 OCTOBER 2015 AND ON THE 29 OCTOBER 2015, THEY CALLED ME TO PAY HALF OF MY ACCESS FEE OF WHICH I DID PAY THE FULL AMOUNT OF THE ACCESS AS PER MY INSURANCE . ON THE 9 OF NOVEMBER 2015 I WAS CALLED TO SEND MY CAR FOR REPAIRS AS I WAS TOLD THAT THE SPARE PARTS HAD ARRIVED . FROM THERE ON WARDS, THERE IS NO FEED BACK , I HAVE TO KEEP ON CALLING THEM EVERY NOW AND THEN TO CHECK OF WHICH THEY PROMISE TO GET FEEDBACK FROM THE WORKSHOP AND COMEBACK TO ME, OF WHICH THEY NEVER DID. YESTERDAY I CALLED AND WAS PROMISED MY CAR WAS AT THE PAINTING SECTION, I MAY HAVE MY CAR BEFORE END OF THIS WEEK. THIS MORNING I CALLED AGAIN I GOT A DIFFERENT STORY AND THIS TIME I AM TOLD MY CAR MAY BE READY NEXT WEEK. PLEASE HELP I NEED TO SPEAK TO THE WORKSHOP MANAGER AND LET HIM EXPLAIN WHAT IS HAPPENING WITH MY CAR . AS NOW ITS UP TO 3 WEEKS AND I WAS TOLD IT WILL BE READY IN ONE UP TO 3 WEEKS . THANK YOU
0 replies
136 months ago
NOT ANSWERING THEIR CALLS AT STORE
I CALLED THE HI-FI STORE AT THE HIGHVELD MALL IN WITBANK WITH A QUOTATION REQUESTING FOR A PROFORMA INVOICE TODAY 14H45 NO ONE IS ANSWERING MY CALL AND LATER ON THEY TRANSFERED MY CALL AND I WAITED FOR 10MINUTES ON THE PHONE AND LATER MY PHONE WAS HANGED OFF THATS POOR SERVICES
77 replies
136 months ago
MY PREPAID NUMBER WAS DELETED AFTER CANCELLING MY
I TOOK A CONTRACT WITH VODACOM AND CONVERTED MY PREPAID NUMBER TO CONTRACT AND FEW DAYS LATER I CANCELLED AS RESULTS OF THEIR POOR SERVICES. I REQUESTED THEM TO RETURN MY NUMBER TO PREPAID INSTEAD THEY DELETED MY NUMBER . I HAVE A WEEK NOT RECEIVING OR MAKING CALLS THEY PROMISED TO RESOLVE MY ISSUE WITHIN 48HRS OF WHICH UP TO DATE IAM NOT CONNECTED MY NUMBER DOES NOT EXIST <br> <br> That is what i call poor service and incompeted staff
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)