Active since Feb 2015
I had an extremely frustrating experience dealing with SkyNet's drivers, who I believe are contracted to do Pargo collections. It is clear that they do not understand what they are doing, which causes serious confusion and unnecessary delay. The lack of coordination and communication is shocking.
My second complaint in less than a week. An incorrect email address was provided by an employee. Is this because they are ***********, or are you deliberately trying to delay the processing of a claim? Also, why are your employees sending a link taking me to Capitec's intranet, prompting me to complete my work email?!
I am so disappointed in your service. I'm not even sure why I still bank with Capitec. It is completely unacceptable that payments cannot be processed on the last working day of the month - the very day most people need transactions to go through. Salaries, rent, bills, and supplier payments depend on end-of-month processing and your inability to handle payments.
Received a message at 01:07 this morning stating my parcel was ready for collection and that I should bring identification with me. However, when I went to the collection point, no one, including the staff on site and the Pargo staff I had called, had any knowledge of the parcel or the notification I had received.
Pick n Pay - Northlands Corner: Staff don't even know the products you sell. Do you not train staff, or do you put them behind the counter and hope they figure it out? The woman wearing a Springbok jersey (no name badge?) had no idea what an Aramex bag is. She looked at me as if I were from another planet. The so-called female manager is equally useless. No wonder you have to close 1000s of stores. Close this one too, so a Checkers can open instead.
Your intercom or loudspeaker has been producing very loud and repetitive noise, which can clearly be heard from nearby homes. The volume and frequency have made it disruptive, particularly during early morning and daytime hours.
If yoy ever have the misfortune of dealing with Bafana, Tshepo or Jeffery, I wish you the best of luck. I have yet to meet more incompetant drivers. Parcels dont get collected, untill you raise the issue with Fastway head office. They have also on not 1, not 2 but 3 occasions, also collected deliveries, delivered to me by other courier companies, with no instruction to do so. Resulting in me thinking my parcels are ****** and opening cases at the police station. Stay far away, unless you want to be frustrated endlessly. Take your business to The Courier Guy. They collect prompty, and someone deliver even on the same say. Fastway doesn't even collect, let alone deliver within a reasonable time.
The Pudo locker at Sasol Blandford, to drop off is forever offline!
I moved from Rain (5G) to Vodacom Fibre, the biggest mistake of my life. How is 5G faster than Fibre?! Not a week goes by, than I don't have an issue with my fibre. The network is unreliable and shockingly slow. I spend hours waiting to speak to your *********** employers who takes hours to resolve my matter, like I have nothing else to do.
Dealing with CCD is painful. Why do you call to request my delivery address?! What is the point of me capturing my delivery address when placed the order with rain?! I haven't even received my rain order yet, and I am already annoyed!
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