SI
Stephen I
Active since Feb 2015
7
Reviews
0
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Reviews
7 reviews10 months ago
Travelwize, do not buy if you need to wheel your cases around
Do Not Buy. Quality is poor and customer service worse. Bought 4 new cases, on our first air trip using 2 of them, one of the wheels broke. Sent email and I asked where I can buy spares, it was read but no reply. No point in buying if you cannot fix them, also could not trust using them on an overseas trip, unless you are prepared to lug your baggage aroundwithout wheels.
0 replies
18 months ago
Builders Warehouse No Longer Worthy of My Custom
I ordered a Steelcraft braai grid online and the wrong type was delivered. On investigation of the Steelcraft website a grid of the dimensions on the Builders website does not/never existed. After my initial complaint was placed on Hellopeter, I was contacted by their social media responders who seemed to be able to get this resolved and promised a follow up that day ( 21/10/2024) 5 days later I have had no further contact and thie below issue have still not been resolved. No contact from the store No reversing credit into refund (I will not he able to use the credit) No removal of falsely advertised product from online store No return call by COB on Monday I spend thousands every year at their store. They obviously do not give a damn about their customers. My custom will go to BUCO who offer 10% to pensioners on ALL their products unlike your many exceptions to the discount at Builders.
265 replies
18 months ago
Useless CustomerService
Delivered wrong item ( ref,1004230810) I would not sign for it. They do not reply to any comms, they just ignore and hope problems dissapear, they do not refund only pass credit and then block your account so you cannot spend it. Pathetic customer care
230 replies
24 months ago
BMW Motorplan is not all what it is cracked up to be.
I have given up trying to get compensation from BMW SA including approaching the Motor Industries Ombudsman (MOISA), but as the saying goes “he who pays the piper”. I wanted BMW SA to pay the below repair bill and extend the warranty on engine oil related faults to 60 000km. I now feel obligated to warn other BMW consumers of the pitfalls of the Motorplan. which is not “free” but built into the sticker price but limits your choice to do proper maintenance. I bought the car at the end of 2019 with 32 000km on the clock and until December 2021 remaining on the warranty/Motorplan. The car was inspected by BMW so the Motorplan could be transferred to my name. During that inspection and undisclosed to me until now, the valvetronic cam was replaced at a cost of R39000 to the Motorplan. Had I had known this, I would not have bought the car, I would have asked for the full-service record and would have seen the below oil change history. The car has been fully serviced since then either under Motorplan and by BMW agents, in fact it has had 3 oil changes between 32 000km and now at 37 000km. Now out of warranty/Motorplan and at only 37 000km, the car developed an oil leak from the turbo. BMW wanted to charge an estimated R77000 to fix this as they replace the entire turbo and exhaust manifold and do not sell sub-parts such as the Centre Housing Rotation Assembly (CHRA- the part that was worn out) I took the car to a performance workshop, and they removed the CHRA and sent it to a turbo specialist who produced a report with photos showing that the leak and play in the turbo was due to carbon clogging from a too long service interval. This was repaired for R16635 including a new CHRA I reviewed the service record in detail and to my horror found out that the first service was only done at 28 300km and I only then saw that the valvetronic cam was replaced during the change of ownership. Both these failures are well documented on BMW N55 engines on websites and Youtube and are due to carbon clogging small oil galleries and slinger grooves due to too long service intervals. Ask any turbo specialist and they will tell you that doing any oil change at 28300km, let alone the first service, is not only negligent but borders on ********. BMW defend this by saying the Condition Based Service (CBS) allows changes up to 30000km, as if CBS is God and must be obeyed! Any other manufacturer would void your warranty if you exceeded 15000km on a normal engine, never mind a turbo. Even BMW Service Managers, off the record, say BMW is exceeding acceptable limits but will not permit them to deviate. This is due to BMW skimping on doing oil changes, as with Motorplan, this comes off BMW SA own bottom line and will only come back to bite the consumer with heavy repair bills after warranty, adding a second bite of the cherry for BMW profits. A great business practice, if you can get away with it, that appears to be condoned by MIOSA, who say that although the damage may have been done in the first 18 months, now that the car is out of warranty their hands are tied. So, my advice to anyone who buys a BMW and intends keeping it beyond 5 years- DON’T!!! Now I know why BMW values plummet when the Motorplan expires. This will get worse as people realise a Motorplan is optimised to get to 5 years at the lowest cost to BMW, then all bets are off.
0 replies
44 months ago
Scam or Calibration.
My wife filled up our Dodge Journey’s fuel tank at BP Service Motors at Cape Town Airport. She was charged for 82.56 Litres (see attached slip) at pump No5. This is impossible as the light had just come on as she pulled away from the drop off which would allow for about another 50km or about 6litres so should not (and never has) needed more than 70 litres. The car has a 76.1 litre fuel tank (see attached spec). So she was overcharged by at least 6.5L and based on the 6 litre reserve just come on, then by 12.5 Litres or +/_ R300. So either there is some sort of scam being pulled or the pump is out of calibration by about 15%. I sent BP an email and gave them a week to investigate,, they sent a reply that someone will contact me within 48 hours. A week has passed and I have heard nothing.
536 replies
122 months ago
Do not buy ebucks vouchers
I tried to buy a Takealot voucher with ebucks. FNB has a problem in that even when you change your email on your profile, their system prepopulates any required fields with the email you gave when originally opening the account, this applies everywhere on FNB not just ebucks. <br> <br> Even though I changed the entry and confirmed it, they sent it to the wrong email and refuse to reissue it. <br> <br> When explain about the systematic programme error with emails, it is like talking to a blank wall.<br> <br> EC: 4ef45623]
75 replies
136 months ago
Explora No Installation Information
DSTV make self installation almost impossible by supplying so little information and idiotic factory defaults. They do not even show the rear connections of the Explora.<br> <br> 1)The guide only shows the satellite connections but mentions nothing about the heartbeat cable. This wasted about half an hour of my time and their online help staff until we had tried various things and then he asked me to which ports I had the HEARTBEAT cable connected, I assumed one of the other cables was doing that.<br> 2)I could get pictures from both my decoders using the HDMI connections but could get nothing on my bedroom TV's. After a lot of head scratching I realised that my old HD PVR and the new Explora are both set to UHF channel 63. I then checked and all their decoders are factory set to 63, that has to be the dumbest thing I have seen. Use a different default for each generation?? <br> 3)Then I had every one of the REMOTES instruction being double sent(jump two channels, jump two menu items) this made trying to do some set-up changes near impossible. The I realised their geniuses had set all the modes to \respond"which is idiotic.<br> <br> Surely this must contravene the CPA. No info No buy.<br> <br> """
77 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)