CV
Carel van der Merwe
Active since Feb 2015
14
Reviews
0
Industries
Reviews
14 reviews17 months ago
Do not do business with Craig Gary Maas of RJCT Designs
Craig Gary Maas was very quick to arrange somebody to come and "measure" for a small job installing 2 cupboard doors. We paid 85% into Nedbank acc 1267900628 and then the lies began. The team is on its way, we had to wait as the router broke, there was a public holiday........... Eventually after threatening him a friend of his father came out with the incorrect size doors. He measured up and promised to get it sorted. He then "cut his hand" and after more threatening Craig sent out 2 "specialists" to install the doors. They also arrived with completely the wrong size doors. We then said enough, just pay us back. Then more lies, I will sort it out, it has been loaded, it will happen today. This man is not an honourable man. He is a **** - I have documented proof of his lies. We were later told (unsubstantiated) that he did the same before with other clients. Do not use or trust this man Craig 0761772944 The invoice was from RJCT Design CC. The registration documents give an address of 6 NOOITGEDACH DRIVE, HOUT BAY, CAPE TOWN, WESTERN CAPE, 7806. He is also a
56 replies
20 months ago
Internet site down
What is going on with the internet banking? I have been unable to connect all day. Not very professional at all.
53 replies
21 months ago
Shocking service from ABSA private banker
I have been trying since 27 June to get a tax free investments that matured at Investec transferred to an existing tax free savings accounts at ABSA. I am a Private Bank client and have spent hours on the phone, sent numerous mails, filled in so many forms and sent Whatsapp messages galore to my private banker Mohammed Tahir Kahn but this has still not happened. Investec has contacted me so many times asking for the information from ABSA that I am embarrassed. I have been an ABSA client for 52 years and this is the worst service that I have ever had. To say I am extremely disappointed will be a major understatement. Really really shocking service.
58 replies
23 months ago
App returns "Technical Error" and website also not working.
Yesterday 12 May ABSA app on Android returned a "technical error". Tried today on the laptop and also unable to access the site. Not good at all. How are we to do our banking transactions. URGENT attention needed here.
53 replies
28 months ago
Neuklad exterior paint
I have painted 2 of my houses at the coast where there are extremely harsh conditions. Both houses were painted (exterior) with the Prominent Neuklad range. This is the only product I will ever use as it has performed extremely well. It forms a continuous "plastic type" coat that is completely waterproof if app**** properly. The Prominent staff were very helpful (Herm****) in what products to use to prepare the surface for painting. I used an alkali dampproof primer and a fibre coat waterproof sealer. This completely sealed the surface before the Neuklad was app****. This is a product that I can recommend without any hesitation. You will not be disappointed if you use it.
53 replies
50 months ago
DO NOT DEAL WITH AGENTS CALLING YOU TO EXTEND CONTRACTS
I get a call from an agent on 2 Feb telling me my contract expires. He sells me a new contract with which I am very happy as the total cost is less. When I get my account at the end of the month I am shocked to see the total amount has increased. The reason is that on 1 Feb the payment for my OLD CONTRACT was invoiced and then on 2 Feb the amount for the NEW CONTRACT was invoiced. This means that the old contract was paid for in full, used 1 day before the agent called, and then cancelled, but already had been paid for. The agent did not mention this at all and I assumed that the new contract would kick in when the old contract was not in operation. My viewpoint is that the agent should either made me aware of the double costing, or made the start date of the new contract 1 March so that there is not double payment. I called customer care 7 March and spoke to Patricia who understood the problem but said it was another department and said she could not help me. I am very unhappy about this as I see as being dishonest and not having the customer's interests at heart.
53 replies
71 months ago
TERRIBLE CALL CENTRE SERVICE
The worst call centres ever, really. Member number 80600219163. It takes 5 mins just to go through the press 1, press 4 (which loopps back to the same optiuons again) nand eventually speak to someone. They say hold on, which you do, and then after many minutes they drop the call, not once, but repeatedly. I would like somebody to call me so that I can solve a serious problem on behalf of my sister in law who has had a stroke 4 weeks ago and cannot talk. I have full Power of Attorney which has been submitted to them. TERRIBLE TERRIBLE SERVICE
210 replies
78 months ago
Poor service
Query QC221420 The service is simply shocking This call was logged by my financial adviser and after 2 weeks or so when I had received no response I called on Tues or Wed. The agent said IT was still busy and would give me a call back before close of business - this did not happe. I followed up again on Friday and escalated the query and spoke to a Samuel who said they were still busy. I said that is not good enough. He said he would see what he could do and give me a call before close of business which did not happen. This is a simple IT related problem where access is not given to the Vitality Drive reward page so my wife cannot claim any rewards. It is a problem that the mighty, powerful, resource rich Discovery should be able to solve in a few minutes. It beats me why they treat a loyal customer with investments, Health policies, Life Insurance and short term insurance like this!! Perhaps it is time to move?
105 replies
92 months ago
Shocking service
We have been trying to open a non resident account since 26 June so that my brother who emigrated in 1996 (making use of Standard Bank Kloof) can get a retirement annuity paid out. To say that the service has been shocking is a gross understatement. I have spoken to the consultant Kagiso many many times but there is always some "problem" and he then promises to let me know of progress, but never does. Can somebody please sort out this problem
105 replies
101 months ago
Disappointing service
Last year I had my own medical and was a member of Vitality. My wife had her own medical (a better scheme) but was not on Vitality. I applied to join her medical aid as a dependent as I wanted better cover. In the application letter I made it clear I wanted to remain on Vitality (all my life, short term and investments are linked) but she did not ant to join. My medical aid is cancelled, I am admitted as a dependent on my wife's but my Vitality is cancelled. On calling and spending close to 45 mins on various calls I am now told that she needs to join Vitality as main member if I want to be on it. The reason for being a dependent member was to save money but now if she joins Vitality it costs me more. As a pensioner that is not what I want. In addition, she does not want to belong to Vitality as she does not care about the benefits and does not the points for any life etc cover. If somebody can help me and rectify the situation that I will appreciate that but I am now tired of wasting my time on the phone and using all my cell time (I don't have a land line).
210 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)