BW
Balisi W
Active since Feb 2015
5
Reviews
0
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Reviews
5 reviews4 months ago
Getworth_poor after sales service
Good day, I purchased a vehicle from GetWorth on 19 June 2025. From the first day of ownership, the vehicle presented a rattling noise from the passenger-side wheel area when driving over raised pedestrian crossings or potholes. I immediately raised this concern with the salesperson, who advised that the brakes had been replaced prior to sale and that I should allow time for them to settle. Despite this assurance, the problem persisted. GetWorth subsequently arranged for the vehicle to be inspected by Best Drive, a brake specialist. The vehicle was taken to Best Drive on three separate occasions; however, the fault was never resolved. Due to the ongoing issue and the fact that I work in the construction industry and am often stationed far from home, I contacted GetWorth’s after-sales department to advise that I would take the vehicle to Toyota for a proper diagnosis to identify the root cause of the problem. The after-sales agent acknowledged this and instructed me to inform her as soon as Toyota had identified the fault. Toyota diagnosed the issue as failed engine mounts and provided a quotation for the repairs. I immediately communicated this diagnosis to GetWorth’s after-sales agent. Despite this, I only received a response approximately one month later, requesting proof of payment and the invoice from Toyota. Thereafter, the After-Sales Manager informed me via email that GetWorth had no obligation under the Consumer Protection Act (CPA) to address the engine mount failure, stating that these components were considered normal wear-and-tear and that the vehicle had passed a roadworthy inspection at the time of sale. Furthermore, the After-Sales Manager undertook to contact me telephonically the following Monday to discuss the matter. This call was never honoured. I followed up with two further emails, both of which went unanswered. My greatest frustration throughout this process has been GetWorth’s consistent lack of responsiveness and failure to engage meaningfully despite numerous emails and follow-ups. This experience has been extremely frustrating and has caused significant inconvenience and distress. Given that the defect manifested immediately after purchase and well within the six-month imp**** warranty period under Section 56 of the CPA, I firmly believe that GetWorth has failed to meet its statutory obligations.
56 replies
14 months ago
Refund
Refund On 06 February 2025 , I made erroneous online electrical power units purchase to the value of R1000. I then contacted WireIT , On the same day I received an e-mail with a refund reference number me that I will be paid my refund between 7-10 working days. When the 10 day expired , I have been calling WireIT every single day and all I was ever told was to wait . What infuriated me the most today was that my the call centre agent informed me that my request was only escalated on the 19 th of February 2025 and it would take another 7-10 working days. This cannot be true , I want my refund
0 replies
30 months ago
Experian SA "No Care"
I had a default with Experian which I successfully challenged and they removed it from my profile but however a month later this default was again re-instated , I am soo upset by this as I am in a process of purchasing a property. What further frustrates me they do not answer any form of correspondence , I have been calling them the entire week last but would hold for more than 30 min with no response. This is very frustrating to say the least , I feel like I am in their mercy and I must just wait they would attend to me whenever is suits them best. I am seriously annoyed by this and also feel a sense of helplessness.
786 replies
32 months ago
FNB not updating my credit status
I have had 2 FNB loans that were handed to GLA after I lost employment and could no longer service my loans. I have subsequently settled both loans, but the revolving loan which I settled in June is still not updated on my credit record. I have been struggling between GLA and FNB with no joy , I have left multiple e-mails for the gentleman at FNB that is meant to update my record but no response. I am really frustrated as this is affecting my credit record and would also like to acquire another property but thanks to FNB they seem to have different plan for me.
132 replies
136 months ago
after 2 weeks , still no response
On the 1st of February 2015 I activated a new benefit called team vitality , to activate this benefit you had to pay R600 if you joined cycling and R300 for running so I paid R900 for both.Since making a payment I have not received anything that Discovery promised for this benefit the welcoming email with the two vouchers from garmin , a team vitality cycling jersey , team vitality running vest and the rudy project voucher .<br> <br> What makes matters worse is that during the course of the two weeks I have made several calls to discovery and each time they would tell me they have network problems and they would fix it and they would promise me that the problem would be fixed and within a day or two and it still has not happened surely this is not acceptable , I feel like my rights have been violated as a client.
77 replies
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