EB
Emmi B
Active since Feb 2015
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Excellent service
Their claims process is seamless and hassle free. My claims advisor Wendy Reynecke was a gem and walked with me from start to finish
56 replies
7 months ago
Bunch of *******
Do not deal with *********ly minded individuals! They are ****** and must be dealt with! Sies, **** of the earth individuals
0 replies
9 months ago
10/10 for convenience
I am always pleasantly surprised by the recipes and Portion sizes
0 replies
14 months ago
Great Staff Morwesi Mabotja
What a pleasant experience dealing with Morwesi Mabotja in the retentions department. She gave me solid advice and guidance. Please look after your star employee.
53 replies
37 months ago
Vodapay
Vodapay Glitches On the 1st Apr 2023 I used the Vodapay platform to pay my Municipal Bill. The amount of R1550.00 was deducted from my bank but this was not paid over to Ekurhuleni. I have been following up since the 1st April, and I have been charged additional costs by Ekurhuleni, and threatened with suspension of services, Vodacom wont be paying this. I need my money back. The ticket was closed 14.04.2023 and I still don't have my money, A2-XSRY-6DJZC
106 replies
37 months ago
R800 Down the Drain
Good day I am writing this email as I am at wits end when it comes to vouchers I purchased on the Vodapay Vodacom app. 2 March 2023 On this day I purchased two vouchers on the app for R800 each but the promo says we get 10% extra value so the value is R880 each. 7 March 2023 On this day I filled up at Denver BP M2 – I use one of these vouchers. I am unable to recall which of these I used. Voucher Numbers: 5893135 & 8621613 14 March 2023 On this day I was going to filled up at Denver BP M2, however the attendant tells me that both the vouchers have been used. This is however, is not true, but I am told to contact Vodacom. I proceed to fill up my tank R500 and for this I use my debit card. Bearing in mind that at least one of these should work as I only used one on the 7th March 2023. 17 March 2023 On this day I was going to try and see if the voucher will now work as on the 14th there was loadshedding, so I thought that might be the issue. The vouchers were still declining, so I paid cash. I called Vodapay who tell me that they are unable to check the status of the vouchers. Vodapay gave me the BP Number 0860222166 to dial to resolve the issue. I dialled the number spoke to a consultant and she assured that indeed on the 14th a voucher was redeemed at Denver BP M2, she gave me two options to either resolve this with he fuel station or she will issue me with a replacement voucher. 22 March 2023 Due to the fact that I had received no feedback or log to prove that indeed this was escalated I called the number 0860222166 again. This time I had to explain the issue once more to the consultant, who also promised to escalate. Today is the 29th March 2023 and no one has contacted me to remedy the situation. I hereby request that this be resolved as I am not willing to lose R800 of my hard earned money.
159 replies
46 months ago
Amazing Service - Michelle Lawson
I placed an order for 12 shirts that I needed for a rather sad occasion. The service was friendly and Michelle Lawson went above and beyond to ensure that I receive my order on time. Thank you once again. I am forever grateful, Michelle is an asset to your organization. Bravo
0 replies
61 months ago
WAITING FOR MY DEPOSIT
I moved out 31.03.2021 from Candlewood Crescent in Boksburg. I resided there for 4 months. The exit inspection was done with the Building Maintenance Manager Francois, who noted that everything was in order. As per the housing tribunal deposits are to be refunded after 21 days of the exit inspection. To date there has been no communication from them, after I have been trying to reach them. Today is day 22 and no feedback and no deposit.
0 replies
68 months ago
Where's my vouchers???
I purchased Pick n Pay vouchers on the vodacom app using my vodabucks on Sunday 13.09.2020. A week later of being sent from pillar to post, and no one has the answers. I received an order confirmation NUMBER 43494 and sms but just to wi codes to redeem the vouchers also the points have been deducted. Soi mad because I was even told to contact a third party Digital planer who insists they don't issue the vouchers. Please help!!!!!!!!!!!!!!
159 replies
88 months ago
Charged for Reversal of Non Existent Debit Order Arrangement
I, Emmi Bennett has been a loyal Vodacom customer for the passed 6years+. In the year 2016 I decided to cancel the debit order linked to paying my account and started paying via EFT. In December 2018 a debit order came off my account after I had paid via EFT. I reversed it as this was not valid. In January an Invoice SE ********** 8 Value R100.88 for the reversal of the debit order was billed on my account I ********** -3 . I logged a complaint with reference 1- ********** ********** on 08/01/2019 . Apart from it taking 12 working days I also had to call numerous times to follow up on the status of the request for the reversal of the charge. There was no feedback provided up until I called again for the 3rd Time on the 24th January 2019. I requested the recording where I agreed to the re-instatement of the debit order and your agent in collections named Sanelisiwe Makasela was so unhelpful and abrupt on the 24th of January 2019 at 11:20am. I am so frustrated and will not be renewing any contracts with them because of their pathetic service. Your call centre agents are rude and obnoxious and do not adhere to timelines. REMOVE THE CHARGE FROM MY ACCOUNT!!!!!!!
210 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
8 (53.333333333333336%)