TM
Tumelo M
Active since Feb 2015
49
Reviews
0
Industries
Reviews
49 reviews1 month ago
Unpleasant Experience with Dischem Randridge Pharmacy
I would like to share my experience from Saturday when I called Dischem Randridge Pharmacy regarding a perfume I purchased online that does not smell the same as expected. I was transferred to Gumani, who advised she was the online admin. Unfortunately, she was extremely rude, arrogant, and unwilling to assist. From the moment she picked up the call, I explained my name and the reason for my call, and offered to provide my order number. She refused, saying she was not interested and that because I had opened the perfume, there was nothing she could do. I asked how I was supposed to smell the perfume while it was closed, and that is when the situation escalated. She insisted there was nothing she could do, refused to listen to my concerns, and wanted to end the call. When I asked if she would at least take down my order number, she said no. I then mentioned I would send an email since she was unwilling to help, and she became aggressive, saying I could do whatever I wanted but no one would help me because everything would lead back to her desk. She further stated that even if I called anyone else at Dischem, they would not assist me because they needed her to help me. Her behavior was extremely unprofessional and unpleasant. At one point, she even imp**** that she had the final authority, which made me feel bul**** and dismissed. When I asked for her name, she became disruptive, and I eventually had to end the call. This was the most unpleasant and rude experience I have ever had shopping at Dischem, and I felt compelled to bring it to your attention.
0 replies
4 months ago
Sanlam agent failed to action my request
On 8 December, I contacted Sanlam and spoke directly with Carly Maduna to request assistance and an update regarding my policy. Unfortunately, the experience was very disappointing. She gave the impression that she was handling my request, but in reality, nothing was actioned. During the call, there were constant distractions, including sneezing and loud background noise from children, which reflected poor telephone etiquette. I only discovered today, after calling Sanlam again, that no progress had been made on my request. This lack of professionalism and failure to follow through has left me frustrated. It feels as though clients are pleading for assistance, as if agents are doing us a favour, rather than providing the service expected.
106 replies
6 months ago
Still Waiting for My Refund – Poor Communication
I returned a pair of jeans to Levi’s on 25 September and have yet to receive my refund. I’ve followed up multiple times via email, but responses take over a week — if I get one at all. On 23 October, I called directly and was told they were checking with the warehouse. Since then, I’ve sent several follow-up emails with no reply. This level of service is extremely disappointing. Levi’s, please process my refund and improve your customer communication. Customers shouldn’t have to chase you for weeks to resolve a simple return.
71 replies
6 months ago
Deeply Disappointed by Poor Service from Builders Warehouse North riding
I’m extremely disappointed with the service I received regarding my order, which was supposed to be delivered today. I was contacted by Rose, who claimed to be the dispatch manager. She called without any background information and expected me to re-explain my issue for the fourth time. Her tone was rude and dismissive, and at one point she even said, “Do you want me to help you or not?”—as if she was doing me a favour. She showed no telephone etiquette, and I could hear her colleagues in the background making inappropriate comments, including questioning who I thought I was and saying they couldn’t be bothered to assist me. This kind of behavior is unacceptable and deeply unprofessional. To make matters worse, Silvia later called to inform me that some of the items in my order were out of stock. This raises a serious question: what exactly were they planning to deliver if they now claim they tried to reach me and I didn’t take their calls? This experience has left me feeling disrespected and frustrated. I sincerely hope the store manager investigates this matter thoroughly. It’s unacceptable for someone in a managerial position to treat customers with such disregard. Every customer deserves to be treated with professionalism and respect.
53 replies
6 months ago
Exceptional Service from Juanita at Aramex
I would like to take a moment to thank a lady named Juanita. My order was originally scheduled for delivery on the 3rd of October but was unfortunately delayed. I contacted Aramex, and my case was escalated to her. Juanita went above and beyond to ensure I received my package on Saturday, the 4th—just in time for my planned vacation on the 6th. She spent time with me on Friday, the 3rd, coordinating a solution. Her first attempt to arrange delivery for Saturday was unsuccessful, but she later organized a PostNet pickup, which was far more convenient for me. On Saturday, she called with updates and confirmed the package had been delivered, advising me to proceed with the pickup. Remarkably, she followed up again on Monday, the 6th, to check whether I had successfully received it. Her service was truly exceptional. It's rare to find someone in the logistics field who goes to such lengths to ensure a customer receives a delayed package and avoids any inconvenience.
0 replies
7 months ago
Extremely Disappointed – No Delivery, No Support
I placed an order with Refinery on Sunday, 21 September, and it has been pending delivery ever since. Starting 25 September, I received repeated messages stating my order was out for delivery—only to be followed by cancellation notices on the same day, and again on the 26th, 27th, 29th, and 30th. Frustrated, I contacted customer care and spoke with Aluwani Sibasa. Unfortunately, she was not helpful at all. Her only action was to send me an email, which I responded to immediately, but she has yet to reply. Her main concern seemed to be getting a service rating—despite offering no real assistance. This experience has been unacceptable. Refinery has shown no intention of delivering my order, nor have they made any effort to track or escalate the issue with the courier. I will not be shopping here again.
0 replies
7 months ago
Disappointing Experience at Truworths Brits Store
I’m extremely disappointed with the service received at the Truworths Brits store. The staff displayed a dismissive and unprofessional attitude toward customers, which made the entire experience unnecessarily frustrating. To begin with, none of the staff members wore name tags, making it impossible to identify who was responsible for the poor service. This lack of accountability is concerning and reflects poorly on the store’s commitment to customer care. More troubling was their handling of my online order. I had authorized my mother to collect my order on my behalf, providing her with my ID and all necessary details. Despite this, the staff refused to release the order and insisted she write a letter of authorization—something not required by Truworths’ official policy. It felt as though they were enforcing their own arbitrary rules, which created confusion and inconvenience. This kind of treatment is unacceptable, especially when customers follow the correct procedures. I hope Truworths management takes this feedback seriously and ensures that staff are properly trained, wear identification, and adhere to company policies consistently across all stores.
0 replies
7 months ago
Extremely Disappointed
<div>I placed an order with PharmaDiv on 15 August 2025, and as of today—weeks later—I still haven’t received anything. I’ve reached out multiple times, and the only response I get is that they’re “waiting for stock.” No updates, no timelines, just vague excuses. To make matters worse, I requested to cancel my order, and that request has been completely ignored. A representative named Chris has stopped responding to my emails altogether. The lack of communication and accountability is shocking for a company that deals with people’s health. If you value your time, money, and peace of mind, stay far away from PharmaDiv. This has been one of the most frustrating online shopping experiences I’ve ever had.</div>
0 replies
11 months ago
Bought Carolina Herrera EDP months ago, started wearing it last month and released it doesn’t smell the same like the one I bought from Woolies
Bought Carolina Herrera EDP months ago, started wearing it last month and released it doesn’t smell the same like the one I bought from Woolies. Smell is completely different, smells cheap
58 replies
13 months ago
Misleading information provided
It's disheartening that Sanlam consultants intentionally provided inaccurate information, and I'm not thrilled with the misleading and untrue service I received from a Sanlam agent. I hope this is looked into and something is done to prevent this from happening again since I'm so sad and dissatisfied.
106 replies
Review Distribution
5 Star
4 (8.16326530612245%)
4 Star
0 (0%)
3 Star
1 (2.0408163265306123%)
2 Star
4 (8.16326530612245%)
1 Star
40 (81.63265306122449%)