SR
Stefanie R
Active since Feb 2015
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
Disgusted!!!!!
I am beyond disgusted in this medical aid and my brokers, since January I have had endless issues with Bonitas and im at the point where I am about to flip my lid. I have complained. I have screamed. Shouted. I've sworn. I've spoken nicely. If it isnt Bonitas going against the POPI act and giving me other peoples information its them charging me incorrect. I now suddenly owe them money but no one can explain why or how , and then ontop of it you owe me fund and took that too. Someone needs to phone me and sort this ******* out because I not be continuing with Bonitas after 5 years if staying with yourselves.
53 replies
4 months ago
Roxanne G assisted m...
Roxanne G assisted me well and resolved my query, I am satisfied with the service received.
53 replies
6 months ago
Billing Discrepancies and Poor Customer Services
I am beyond my limit with Vodacom at this point , I have spent the last 2 months on call which is equivalent to a couple of hours of my life wasted trying to sort out something that is an error on VODACOM'S side, I have lost my patience more than once with consultants who literally laughed at me , so great job on customer services from your side. I have an arrears on my account that IS NOT CORRECT. I am being charged for equipment I have settled, I have been pushed from pillar to post with the wrong information from the start of me trying to settle my account , I was then directed properly from a consultant in store which resulted in me settling only my devices and requesting continuation of my contracts, I did this AFTER I was invoiced which you will pick up on one of my calls with a consultant who advised I should get the settlement after the invoice, this was done and the devices paid instore, email sent to advise I want to continue the contract but have settled the devices. yet here we are down the line still charging me for the devices. It is now just over a 2k arrears, I am currently looking for a job and this is seriously impacting my chances because I look as if I do not pay my accounts, this is not true as I am paying it , but Vodacom refuses to look into my complaint , I have spoke to numerous consultants including a team leader and all I get is that it was escalated and then no word thereafter, I am at my wits end with trying to sort out this issue , It is baffling to me how no calls can be traces, no agents can be traced yet all of our information and calls are recorded? I am now done with this nonsense and will be approaching an ombudsman and legal assistance if Vodacom does not do their investigation and provide me with feedback before end of day today. I am sick to death of being a loyal customer to Vodacom but never getting the service you pay for. Sales VS keeping customers is clearly more of a "LETS MAKE MONEY BUT NOT CARE FOR OUR CUSTOMERS" narrative for Vodacom , and I will seriously be considering completing my contracts and leaving Vodacom after this. I WANT ASSISTANCE AND I WANT THIS SORTED YOU ARE NEGATIVELY IMPACTING MY OPPURTUNITIES FOR EMPLOYMENT WHEN I AM PAYING! MORE SO I HAVE PAID CLOSE TO 13 OR 14K JUST IN 2 MONTHS!!!!
124 replies
9 months ago
Disgusting service!!!
Absolutely disgusting service. "Richard" in your account department seriously needs to learn something customer service because its seriously lacking. My monthly amount has changed and there's nothing that can sent to me as to why it has changed. When I press for when I agreed to this there's a well then I cant help you and the phone gets cut. I phone back. Request a manager to call and low and behold of course I didn't get a call. Im not happy.
0 replies
11 months ago
Wonderful experience
Absolutely amazing experience, our family recent bought a new car, and with looking around, not only for a good deal but also for who treats you right. (we all know time is money. But being friendly costs nothing) and let me tell you. We've never felt more at home. I would highly recommend Keagan Scully and Ethan Chetty if you're looking at investing in a new vehicle. Not only were they friendly, they make you feel extremely comfortable. Everything is explained in detailed but also to a point where it never overwhelms you. Even when the deal was done both of these gentlemen continued to assist and sort every fine detail out. From setting the car to our needs instead of letting us fumble to figure it out on our own , to saying they're available if we ever need help on something. I hope if you're looking for a car that this is your sign to go to CMH Opel East Rand and ask for these gentlemen. They are truly A+ at their work and great human beings. We thank you from the bottom of our hearts for the experience.
0 replies
17 months ago
Customer services leaves a lot to be desired.
I've only just started on the product so I can say much on that but your customer service and assistance is very much lacking , not having a contact number to contact when there is urgent changes etc necessary is ridiculous and causes unecessary delays.
0 replies
23 months ago
Disgusting. What's the point of paying through your teeth for a Medical Aid!!!!!!
Absolutely disgusted with the service provided, I pay and arm and a leg just to have cover for myself and my two children, I am a single mom doing my utmost best every month , I have debilitating pain monthly because of endometriosis, and apparently this must be seen as an elective op to get looked at because I am expected to pay in a massive co-payment on top of the massive amount of my salary I pay to just have the medical aid that doesn't cover anything , after hours of trying to get a authorization for an op this Wednesday only then am i told of the co-payment ? how is this fair?? how is this not a necessary op ?? I am so disheartened and will definitely be looking a moving to another medical aid , because paying for years on end for absolutely no help is not ok.
53 replies
24 months ago
Sufficient assistanc...
Sufficient assistance from Carla Van Zyl, thank you
53 replies
25 months ago
Just wonderful help ...
Just wonderful help all round , Thank you Portia for your assistance.
53 replies
25 months ago
Thabang jy was 'n st...
Thabang jy was 'n ster, dankie vir jou bystand
58 replies
Review Distribution
5 Star
8 (32%)
4 Star
1 (4%)
3 Star
1 (4%)
2 Star
2 (8%)
1 Star
13 (52%)