AR
ADIVHAHO R
Active since Feb 2015
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Cancellation of annual increase
In February I wrote the below email requesting assistance. On the 10th of February I received an SMS indicating that Angelie Mohawule has been allocated and enquiry and I will get a call. To my surprise no one has called me, and for the month of March R403.34 is going to be deducted from my payslip as I have already received my payslip. Am I going to get the refunds for all this debits? Because I will appreciate if the difference from last year can be refunded as I did indicate that I do not want an annual increase.
53 replies
5 months ago
Order not delivered and rude employees
I am highly disappointed with the service that I have received from Makro call centre and Makro Silverlakes. The level of disrespect that I was given I cannot even compare it, I am a customer based in Bronkhorstspruit who have been buying at Makro Silverlakes for years. On the 6th November I place an order online around 8:30 am for delivery at Bronkhorstspruit. After placing an order I realised that part of the order which is x4 Sparletta Coldrink were made for pick up at the Silverlakes store. I immediately (08:56 am) called the call centre and the lady told me to hold as she wants to talk to the store. She then came back and said the store indicated its fine they will combine my orders, and they will call me if anything extra they would need. On the same day no one from Makro call centre or the store called me. On the 7th November I received a SMS and email saying the order has been handed to the courier person and that the other one is ready for collection. At 8:00 am I called the call centre and they indicated that an escalation was made the previous day and the store has not responded and that a new escalation will be made. I then called the store and the lady who assisted me indicated that on the 6th she saw the error, but to my surprised she never called to check if there was an error or something. And that they never responded to the escalation. She told me she is calling the courier person and she is also liaising with her manager she will call me back. To date no one from Makro has called me. Around 2:00 pm on the same day I called the call centre, and the gentleman who pick the phone just put me on hold for more than 30 minutes. No one called after that. I do not know what level of disrespect this is. I would have gone to Shoprite and bought the things that I wanted, but I choose Makro who at the end made me waste my energy, time and airtime. As rude as the employees are, how do you let a person on hold for more than 30 minutes without saying anything. With my own airtime. I won’t cancel my order as the mistake was not done by myself, I cannot order for delivery and then say a portion should be picked at the store knowing very well I am based far from Pretoria. I would like my order to be delivered, and action be taken for all those who failed to do their job. I wasted my airtime, and no one is going to compensate me for that.
213 replies
13 months ago
wasteful resource at Absa/ failure to close my credit card
Since March 12 I have been calling Absa to tell them that I want to close my credit card. the lady by the name of Lizette assisted me. and indicated that I will be called back. to date no one from Absa has called me to inform me that the card has been closed. I am wasting my airtime everyday day trying to sort out something that should have been done on day 1. Told them I no longer need the credit card.
159 replies
28 months ago
Order not delivered and no one can assist
I made an online order on the 12 December 2023. 14 December I received a SMS from Skynet indicating that the order was out for delivery. on the 16th since I did not receive the order, I called Skynet only to be told that the delivery vehicle has been hijacked. On the same day I called Russells and they indicated that my order will be re-delivered within a week. On the 20th December I called Russells again and was informed that the query is in process. To my surprise on the Russells website when I track my order it says I have received the order on the 21st December. Today 29 December I called Russells and they cannot assist me with anything, the online thing they can do is to send an email to relevant people. The order is supposed to be a present for a wedding now I am not sure what is it that I have to do. I have paid for things that I do not have.
0 replies
32 months ago
unfair billing
Cellphone number: 069 771 1594 Account number: 340697503 May you kindly assist with the attached invoice. I have an unlimited deal with Telkom that oi pay R449. I have been having these deal for 2 years now if not mistaken. All of the sudden in August I had to pay R610.27. When I enquire I was told that the difference of R161.27 was for the subscription. I have never subscribed to anything. The same day the lady cancelled all the subscriptions. The same thing is happening now. I have to pay R150 more for the subscriptions that were cancelled. This looks funny because it looks like the R160, R150 amount is a capped amount. I wont be able to pay for things that I did not subscribe too. May you kindly rectify your error. If the error cannot be rectified you might as well cancel the contract that I have with you, since it is a month to month, I guess MTN and Vodacom will be happy to have a new costumer. This is a robbing game and I did not subscribe to it. my number is 0732174742
0 replies
40 months ago
Unlawful debit order
Liberty life is one of the policies that i regret ever taking. The whole of last year 2022, i spent time sending email and calling liberty to rectify the mistake that they do from their side. When you call the call centre the staff are so useless and they know nothing. We are in 2023 now and i am being debited on the 1st of January. Who the hell put a debit date of the 1st when they get paid on the 15th. I am so frustrated with the whole liberty life thing. When the company is bored it messess up with customers bank accounts. Who should be liable for the bank charges incurred. On the 30th of November 2022 i received an email indicating that only for the month of December i will be debited on the 1st. And then from January 2023 things will go back to normal. When i call the call centre they are now telling me that they know nothing about the sms, as if i work at liberty life and that i can send an sms to myself. It is still early to be frustrated by useless company that is not competent. Can who ever who changed my debit dates on all my policies change it back to 15 or send me proof that i am the one 2ho changed it. I will never recommend this useless company to anyone. I regret taking this policy.
132 replies
41 months ago
cancellation of policy
I have been having a house insurance from 1998 when I bought the house with Nedgroup Life Assurance Company. A monthly debit of R266.81 is debited from my banking account on the 1st of each and every month. Today, 01 December 2022 I decided to call Nedbank to check if everything is going well with my insurance only to find out that the policy that I have has lapsed. When I called the Call Centre agent I was informed that my policy has lapsed due to non payment. The person who assisted me informed me that October and November no payment was received. And because of that the policy has lapsed. I have never received any communication from Nedgroup to say that they did not receive any payment from my side. As a costumer I believe that I was supposed to get some sort of communication so that a manual payment was going to be made. My banking account always have money on the 1st of each month because I know that I have a policy that I have to pay. As a consumer right I know that a policy cannot be cancelled with only 2 months of non payment. Policy number: 1094191673. My number is 0836486350. When I called again I am being told that on my policy the only contact number that is there is a landline number only. So my question is which communication was sent to who since there is no email address and cellphone attached on the policy document. I have been paying this policy for more than 20 years.
132 replies
43 months ago
Lack of ablution facilities on Translux bus to Thohoyandou and also to Pretoria
Highly dissapointed about Translux i should have taken another bus but i opted for Translux since i thought of the ablution facilities as i am travelling with kids. On the 2nd Oct 2022 took a bus from Bosman to Thohoyandou no toilets. On the 8 Oct 2022 took the bus from Sibasa to Bosman still no toilets. Why as customers we are not informed that such services wont be rendered. I personally i have paid for all the service but i did not get that service. It is so stressing when travelling such a long distance with kids and they are no toilets.
0 replies
44 months ago
Unlawful debit
I have a warranty plan with Innovation Group and my debit goes off on the 15th of every month as it is my pay day. To my surprise on the 14 July 2022 they debited. I made a call on the same day and I spoke to a lady by the name of Smith who told me that it is a system error and it will be rectified. Today 13 August 2022 same thing happened and a debit went off. When I called a lady by the name of Thusi told me that I should change my debit date as it takes time for the system to rectify the problem. My problem now is does Innovation Group have incompetent workers that are failing to rectify the mistake that they did. If they don't find money on the 14 or whatever date they choose to debit who will be liable for the bank changes when the debit bounce. Today 14 September 2022 a debit went through from Innovation group after talking to the supervisor last month who indicated that the debit will only go on the 15th of each month. 30 December 2021 i sent innovation group an email indicating to them when should my debit order go through. I do not get paid on the 14th but on the 15th of each month. I have a 6 year old who is taking chronic medication, she did not sleep at all at night, today I was supposed to take the R200 that is left on my account and go and buy her medication as my medical aid does not pay in full. How Am I supposed to go and buy medication for my daughter if now Innovation group did an unlawful debit and now my account is on negative. Innovation Group may you cancel your useless policy as your service is very useless and you have incompetent workers. Such a big company that still rely on the system which was programmed by a human being to solve problems. Cannot be wasting my airtime every month for something that I did not even authorize. My debit date is and always been 15th. I am also pregnant and the stress that this company is causing me its a lot. Can i get compensated for everything.
666 replies
44 months ago
Illegal debiting from my banking account
I feel Liberty Life is disrespecting me as an individual and also as a customer. From last year (2021) I have been calling Liberty and sending emails concerning the policy that I have with them. Mid-August 2022 it came to my attention that Liberty Life has stopped debiting from my account. 17 August 2022 I logged a complaint on HelloPeter concerning the services that I have been receiving from Liberty and one of the key questions I asked was who is that person that stopped my debits, as I have never called Liberty to stop any debit orders. And Liberty is now telling me that my policies have lapsed due to non-payment. To date I have not received a response as to cancel my debit. On the 17th August 2022 Lerato Rikhotso sent me an email acknowledging the compliant email I have sent. A lady by the name of Siyuyiselo Mqwati then responded to my email indicating that Liberty is currently doing an investigation and that I will be notified on the outcome of the investigation. On the 29 August I received an email from Ms. Mqwati indicating that I should go and make payment of my 2 policies which is R130 and R225. I then made payments for those policies on the 30th August 2022, which I believe the money that I paid was for the Month of August 2022. On the 6th September 2022, Ms. Mqwati sent me another email indicating that the policies are now active since payment was received, and she also indicated that the system department needs 5 working days to conclude the investigation. She also indicated that senior management would sit the following week to discuss the issue of the arrears. On the morning of 9 September 2022, I received an SMS from Standard Bank indicating that an amount of R355 has been debited from my account by Liberty Life. I then called Liberty and the lady who assisted me indicated that indeed and amount of R355 was debited. When I asked who authorised that since my case is still under investigations and I do not remember authorising Liberty to debit on the 9th as I get paid on the 15th of each month. I later told her that I will be reversing that money as it is money for petrol. She agreed, and I requested her to also put a note on the system for Ms. Mqwati to call me. I then asked the lady what my debit date on the system and she indicated that the debit date is 19 of each month. I requested her to change the debit date to 15 as I get paid on the 15th. The same day I wrote another email to Liberty complaining about the money that was debited (Reference number: 120870899). On the 12th September 2022 I received an automated email saying Liberty acknowledge my email. To my surprise today 13 September 2022 a debit of R225 from Liberty went through my account. I have reversed the amount since that was the only money I am left with in my account. I do not understand if the lady changed the debit date from 19 to 15 who then now authorise the debit to go out on the 13th. I have the following that I need Liberty to address me with: 1. I am 37 years old and pregnant (which my doctor indicated that I am at risk as I am above 35 years old.) Now my body (system) is stressed, I have to go to the doctor for check-up. This is an unplanned doctors visit as I am afraid my blood pressure might be high. Who is going to be responsible for the cost incurred? 2. I work for Government, and I have applied for a subsidy vehicle, with all those reversals that I have been doing does Liberty understand the financial implications of that? If my application is declined due to the reversals that I have been doing who is going to be liable of that? 3. The policy that I pay R225 I have covered my mother who is 76 years old, if anything happens to her is Liberty going to pay for the funeral? 4. Who is the person since last year who has been cancelling my debits and reinstating them when they like? It means and I believe the cancellation of my debit was intentional so that I do not claim if anything happens. Why am I saying that: it shows that Liberty has authority to debit and not debit from my account when they feel like 5. The arrears that Liberty is saying that I owe, I do not think it will be my responsibility to pay for them as the current events surely indicates that Liberty has been negligent, and they have been messing up with my policies for their own benefit. 6. The bank charges that I have been incurring who is going to be liable for them? 7. My airtime, data and time that I have been spending calling Liberty for a problem that was initiated by Liberty as a company I need compensation for that. I have also included Ombudsman as I feel that this matter is now above my control and that Liberty Life is taking advantage of me as a customer.
134 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.7037037037037037%)
1 Star
25 (92.5925925925926%)