AF
Arno F
Active since Feb 2015
30
Reviews
0
Industries
Reviews
30 reviews43 months ago
All agents are offline
Tried phoning ABSA and each and every agent seems to be offline for the past week now, if you are offline why did you answer in the first place... For a chat about your dog or what.
266 replies
82 months ago
Bad service from Riana Meiring
Very bad client service from Riana Meiring in the ABSA study loan division. She requested proof of registration, and no matter how I explained to her UNISA didn't send me anything, she even tried to convince me her daughter studies there and UNISA always sends information. I don't know what UNISA she deals with, but UNISA in general does not do very well on administration. The more I tried to tell her that the more she tries to convince me UNISA did mail it to me or sent it in the mail. I told her I can send her my exam timetable or results, her answer the exam is not proof that you registered...Definitely not someone who tries to help you...
105 replies
84 months ago
Definitely not worth calling the service line
I got a new card, but the card is apparently not linked to my ID per the online banking system, however if I call and use the card number the authentication is approved. No use calling FNB as the accounts say very rudely that it is not their problem and send you through to online bank and vice versa have spent over an hour with FNB call centre and all I have learnt is that they only employ people who can say its not our department...
56 replies
91 months ago
KFC Cape Gate inadequate staff
Well this KFC definitely don't seem to understand the fast food business. We waited almost an hour for food. We waited about 20 minutes to pay for our food after we told the lady that we needed to pay, she then disappeared looking for something. She came back and said proceed to the next window, and we told her that we still need to pay, she then disappeared. And finally we paid. Only when we got to the pick up counter and the took our slip did they start with the food. People came from behind and even asked what is taking so long. They blamed it on a drunk guy in a bakkie well. He was waiting 10 minutes for his food, got it and then left. So that is no reason for them taking that long. So please avoid Cape Gate KFC.
0 replies
93 months ago
Loan application taking forever
Applied for a loan, called and it was said that it will be finalised already now still I have no answer. Called again and it was said that its still in application.
53 replies
97 months ago
Cape Gate - Incompetent staff who can't take responsibility for customer service.
We went to Cape Gate Postnet on Tuesday morning to send a package to Windhoek, a very small package which their website advertised would be 285 but we were charged 640... We were told the package takes up to three days, so by latest Friday. Well, on Friday Postnet Windhoek said, they have no knowledge of an incoming package with the specific reference number. So on Saturday morning, I went to PostNet and a guy assisted me, firstly stating that I would need to come back Monday as he was not the one who assisted us on Tuesday... Secondly, he told me he can't track the package as Postnet does can't take responsibility for any of the packages because they use DHL to deliver them. I then replied he should call whoever can help me then because I need an answer. About 2 minutes later he calls one of the other staff to track the package online. And I got the answer that it was delivered at 10:16 the Saturday morning. Now, I am happy that they could have traced it eventually, and that the package was delivered. But why first make an excuse saying PostNet can't track it and does not take responsibility for these packages. Seems more to me like incompetent staff who can't take responsibility for customer service.
0 replies
98 months ago
Website error but the client needs to pay
While booking the flight online I inserted my name on adult 1 and my fiancé name on adult 2. Details were correct until I paid and suddenly the name of both adults were my fiancé. But my contact information remained on adult 1. I emailed mango immediately informing them, then waited a day and contacted them again. Absolutely no response, when I got to the airport Cape town, an utterly useless guest service just reply you have to pay for an name change, not even an sorry for the inconvenience. Pathetic. Mango won't see me soon and I will make sure everyone I know, will know mango are stealing money from the public.
0 replies
99 months ago
Do not let FNB set up your business
So I used FNB banking to set up my business... Well needless to say horrible idea, once I paid my money and they set up my business restricting the rights I have to my own business, contacting them is an issue waited 11 minutes on the line and then I decided to cancel the call. Also, all of a sudden the email gets automatic replies "Will get a reply within 3 business days" well even that is not true since I have waited now for more than a week. So please save yourself the money and do it yourself
315 replies
104 months ago
Bad service for the second time
I went to Vodacom Cape Gate to do a sim swop on my contract on the 05/10/2017, when I checked on Monday (09/10/2017) my sim was still not activated. So I drove to the Vodacom shop to inquire about this, they checked and replied my account is in arrears (this is the second time which payments I make on my account gets allocated to the wrong person... Very bad service by Vodacom). Vodacom Cape Gate never contacted me to say we tried but due to an account in arrears, this could not be performed. I had to wait 4 days and drive back and ask them... This after leaving my work number etc. They gave me a huge attitude when I asked why they haven't contacted me... Very disappointed by this branch for the second time as last time I dealt with them I got the same service. And to top it all off while I was standing there being helped by the consultant, a lady came from the back( not sure if she is a manager 'or what) but she came and told the consultant that she saw one of the other customer's bank statement and he won't be able to keep that contract... So much for privacy from Vodacom Cape Gate...
122 replies
105 months ago
IT problem and now I have to pay 200 rand more per flight
So last night I booked tickets to JHB but while I was in the process of paying it brought up a message saying "Your ticket was already booked". But no ticket was paid for etc. I tried to call the call centre, but as it was after hours so I had to wait till this morning. When I called them they acknowledged that there was an IT problem which is now fixed but said regrettably we now have to pay the updated prices... So Kulula blocks us from paying for tickets, and now we have to pay more...
0 replies
Review Distribution
5 Star
1 (3.3333333333333335%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
15 (50%)
1 Star
13 (43.333333333333336%)