RB
Rudolph B
Active since Mar 2015
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Predatory Billing, R200 "Admin Fees," and ********* System Stunts – [Gym Name]
Once again dissapointed. I am warning all South African consumers about the predatory administrative practices at Planet Fitness. My attempt to downgrade my membership from National to Local has revealed a business model built on "unjust enrichment." The Gym’s "System Constraints": Double-Dipping: They refuse to pro-rata my fees. They want to keep my full "National" payment for the month while cutting off my access to those facilities immediately. Strategic Inflexibility: They claim I can’t change on the last day because "invoices are generated early." And also not on the last day of January as its over a weekend. This is an administrative choice, not a technical reality. The R200 "Penalty": On top of keeping the price difference, they charge an extravagant R200 "administrative fee" just to click a button in a database. This violates the Consumer Protection Act (CPA): Section 48: Prohibits "unfair, unreasonable, or unjust" prices and terms. A R200 fee that doesn't reflect an actual cost to the business is a penalty, not an admin fee. Section 14: While suppliers can charge a "reasonable" cancellation/change fee, it must be based on actual costs. Charging R200 for an automated digital change is a blatant cash-grab. As a financial professional, I find this treatment a breach of the "Matching Principle." You cannot recognize revenue for a service level you have withdrawn. I will not be bul**** by "system constraints." I am demanding a pro-rata credit and a waiver of this arbitrary R200 fee. If this is not resolved, I will take this to the National Consumer Commission and the Small Claims Court. We must stop allowing businesses to use "the system" as an excuse to ignore the law and ethical accounting. If nothing else I hope this message will empower future clients to scruitise theor behavior and question fees. We need to hold companies accountable.
112 replies
11 months ago
Unhappy with the service and cancellation process
I have had issues with them in the past but I will say the most frustrating has been communicating changes in billing and thereafter cancellation of services. They make it so difficult to cancel the service. You cannot cancel your fibre through there site with a click of a button. No you need to phone them and you can only do so during working hours. How are working professionals supposed to cancel the service? Do better Vodacom!
162 replies
11 months ago
Not happy
I ordered their service took some time to get the line active and when it was active and i had a issue with my router they were not able to assist me. When I requested their router I was told it would take another 7 days. I work from home in some cases this is just not acceptable. I dont need a discount I need internet or I am unable to work. There is no way to escalate for certain circumstances. I have seen canelled and I am trying another ISP
0 replies
13 months ago
"Horrible predatory service - never again
I am extremely dissatisfied with their services. The website is not user-friendly, and there are no warnings when the delivery and deposit addresses are the same. Once an error is made, the option to cancel gives an error message and you cannot update the information. Support is unavailable after hours, leaving no assistance when needed. And then they refuse to help once the PIN has expired, simply directing you to their terms and conditions and rudely reminding me that it was my mistake. As a first-time client, it's incredibly frustrating to feel like mistakes aren't allowed. I will never use or recommend their services again.
0 replies
13 months ago
Horrible predatory service - never again
"I am extremely dissatisfied with their services. The website is not user-friendly, and there are no warnings when the delivery and deposit addresses are the same. Once an error is made, the option to cancel gives an error message and you cannot update the information. Support is unavailable after hours, leaving no assistance when needed. And then they refuse to help once the PIN has expired, simply directing you to their terms and conditions and rudely reminding me that it was my mistake. As a first-time client, it's incredibly frustrating to feel like mistakes aren't allowed. I will never use or recommend their services again.
0 replies
20 months ago
Vodacom’s Manipulative Marketing Strategies and How They Have Lost My Trust
I am writing to express my dissatisfaction with Vodacom’s marketing practices, which I believe are not conducted in good faith. We recently purchased Fiber services at a discounted rate. However, it was not made clear in the adverti*****ts or during in-person discussions that this discount would only apply for the first three months of the contract, rather than the entire term. Additionally, the discount amount has varied on each invoice, which undermines client confidence in Vodacom’s operations. If the limited duration of the discount is mentioned, it is likely buried in small print. While this practice may be legal, it raises ethical concerns. As consumers, we must consider whether we find such tactics acceptable and whether we are comfortable being subjected to potentially manipulative marketing strategies. Furthermore, Vodacom should prioritize customer loyalty and retention. The current marketing tactics are unlikely to foster long-term customer relationships. Transparent communication and consistent billing practices are essential for building trust and ensuring customer satisfaction. Without these, achieving customer loyalty and retention becomes a challenging goal. Given these circumstances, I will without a doubt reconsider my relationship with Vodacom.
106 replies
20 months ago
Concerns About Road Conditions and Municipal Accountability
I have complained using proper channels but no response has been received. The current state of our roads is concerning. There are numerous potholes, and the streets lack proper traffic signs and markings. The scarcity of road signs, particularly speed limit signs, is problematic. There is a clear lack of speed signs. The white lines indicating lanes are faded to the point where people cannot see them. While we are being fined for speeding, the lack of clear signage makes it difficult to adhere to the speed limits and road rules in general. It is essential that the municipality provides adequate information to ensure compliance from the public. Moreover, there seems to be a lack of accountability on the part of the municipality regarding their responsibilities. We would greatly appreciate improved service delivery and maintenance of our roads. Is there a mechanism to hold the municipality accountable for not fulfilling their duties to the citizens? We urge the municipality to take immediate action to address these issues. Do better and we will follow suit.
0 replies
22 months ago
Lack of supporting evidence to charges and communication issues
In June 2022, I received an outstanding charges statement from Volatano Meters in South Africa. Despite multiple requests for signed and dated meter readings, I only received invoices and statements. On May 30th, 2024, a billing agent indicated they could provide the supporting documents, but I have yet to receive them. On June 18th, 2024, Volatano Meters threatened to report me to the credit bureau. Although promised the documents, they mention they are not signed and dated. This situation raises questions about the accuracy of their processes and procedures. Clients who question charges seem to confuse them, and they appear unsure how to handle such requests. As consumers, we have a right to evidence, and their reluctance to share information is concerning. It also leads to further inquiries: Are records properly kept? Why the active avoidance? Do other clients not query charges, or is this a delaying tactic? Furthermore, their communication has been subpar, as they ignored my requests since 2022 and only started responding late in 2023. Invoices and statements alone are not sufficient evidence when a consumer queries charges. To date, they have still not provided the requested information.
0 replies
23 months ago
Concerns Regarding Santam’s Ethical Practices
Introduction: We have had extensive experience with Santam, and I believe our situation is indicative of a broader issue within the insurance industry. It appears that some companies are employing ********* methods to evade their contractual obligations. Furthermore, there may be deliberate contractual structures enabling such behavior. Specific Incident: Recently, we filed a claim for damage to my car caused by a friend’s gate closing unexpectedly. I take full responsibility for the incident, as I informed Santam. However, the insurer has embarked on an investigative process to align the events with their predetermined narrative of guilt. Despite my friends’ lack of visibility as I drove in behind another vehicle, Santam is now attempting to shift responsibility onto them. Their argument centers around the absence of a gate sensor, a common security feature that most South Africans choose not to install. The Erosion of Insurance Purpose: Traditionally, insurance exists to cover losses suffered by policyholders. However, this seems to be changing. Instead of using premiums to fulfill their obligations, insurers are increasingly passing the burden to other parties. If you are innocent, the claim is shifted to the guilty party without proper communication. Conversely, if you are at fault, the insurer labels it an “excess payment,” which often amounts to nearly the full claim value. Conclusion: Our recent interactions with Santam have left me uneasy. It is evident that they are not operating in good faith, raising serious concerns about their commitment to policyholders.
53 replies
25 months ago
Mugg and Bean - Mall @ Carnival - Great Food and Staff
This review relates to Mugg and Bean Mall @ Carnival. We always love the food at Mugg and Bean and Mugg and Bean at Mall @ Carnival is not the exception. This review is also towards the staff. The staff at this branch must be treated well since they are extremely friendly. We are always greeted with smiles and some staff Edward in particular will take great care with take away orders to ensure it is correct. This is one of the best branches i have had the pleasure of eating at.
0 replies
Review Distribution
5 Star
4 (21.05263157894737%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (31.57894736842105%)
1 Star
9 (47.36842105263158%)