SM
Sheena M
Active since Mar 2015
20
Reviews
0
Industries
Reviews
20 reviews19 months ago
Pathetic service most useless company to deal with
Charged for a service I haven't received
0 replies
20 months ago
Telkom Fibre Offer is a **** STAY AWAY
So fed up with the level of or rather lack of service. To others reading this NEVER agree to telesales purchase when dealing with telkom. The after sales service is appalling. Lying about "free installation". I was told that the my wireless router could be replaced with a fibre device with installation at no additional charge. Vumatel only checked that the fibre box was installed and activated. Then I receive the D-link device and have to physically install myself check cables etc. NOONE INSTALLED THIS FOR ME!!!!!!!!!!!!!!! I did this myself and now told I must phone the call centre repeatedly to setup and be directed telephonically, I have had multiple calls and the stupid system keeps fault logged or 48 hours and then you are expected to call again. Additional stupidity, when you have to repeatedly explain issue to agents who should have record of the complaints. Still no resolution with telephonic assistance at my expense of phone call and work hours. A pathetic service where you are expected to do the work, but pay for this monthly non-existent "service". DON'T EVER ENTERTAIN THEIR CALL CENTRE SALES YOU WILL REGRET IT. So far dealt with Leaquath Melanzi and Macia Zintle Radebe among many others to no avail and they still refuse to send a technician to get this resolved because its apparently my responsibility to fami****ise myself with the workings of the device and fibre connection, as if I get paid to run this service for myself!
0 replies
54 months ago
POTENTIAL CLIENTS BEWARE STAY AWAY FROM THIS COMPANY ALL THESE ONE STAR REVIEWS SAY ALOT ABOUT WHAT YOU NEED TO KNOW ABOUT THEM TAKE HEED
If there was an option for zero stars this company would deserve a -100 stars for being absolutely useless. I pay premiums to tell the consultants how to do their job. Log a claim on Monday, 8 November, get one email confirmation of the claim number that’s it. I follow up with phone calls to the consultant Basetsana Khalo who advises on capped amount for storage of vehicle with tow company but at no point ADVISES (key word supposedly their job) that it could take in excess of 2 days and the car is only obtained by their service provider 5 days later. The cost in excess of R14000 that I am all of a sudden accountable for, yet at no point advised through a simple thing like a follow up and advice on the matter was given. This insurance has no concept of customer service they look for every excuse not to pay. I even had a conversation with the manager Sylvia Matlegane who on a recorded call acknowledged the fault of the consultant and promises feedback on Monday, but here we are with ME following up on Monday ONCE AGAIN to deal with the same consultant who now wants to backtrack on record to save her hide and get her statement recorded. This company records everything but fails to see the trajectory and timeline as well as the ABSOLUTE LACK OF FOLLOW UP ON THEIR PART WHILE MUPLTIPLE CALLS ARE REGISTERED FROM MY SIDE. At no point was I even advised their tow company would take longer than expected BUT YOU KNOW I PAY MOMENTUM PREMIUMS AND I WORK FOR THEM TOO APPARENTLY, its MY JOB TO FOLLOW UP. Despite a thread of conversations and being advised on a 5 day turnaround time by Bronwyn my vehicle was only collected on Saturday and no assessment yet! But momentum is ever ready to hold me accountable for internal procedures and approval that are beyond my F**KING control!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And all they constantly want to do is F**KING explain procedures to me because they have no other feedback, their day job basically consists of regurgitating internal procedural information because it’s the clients responsibility to follow up on their service providers to go get signatures and approval, it’s the CLIENTS JOB TO PAY A PREMIUM AND DO THE SERVICE DELIVERY THEMSELVES. ABSOLUTELY PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUDGING ON THE REVIEWS FROM OTHERS ON THIS COMPANY IM CLEARLY NOT OFF MARK HERE. POTENTIAL CLIENTS BEWARE STAY AWAY FROM THIS COMPANY!!!!!
212 replies
88 months ago
SPAR IN QUEENSMEAD ARROGANT, RUDE, POOR CUSTOMER SERVICE
Judging from the other reviews it seems SPAR has a reputation of bad attitude and poor customer service by their employees. But I have to say SPAR Queensmead is by far the WORST in Durban. Not the first time I experienced bad attitude of employees here, only today I only I just requested cash back, only to get the most disgusting behavior and attitude by the cashier, I approach the manager Lynette and her attitude reeks of disdain though she claims she will address issue with the cashier she seemed disinterested and lacked professionalism. Cash back or whatever the case may be I was a customer purchasing items from the store if I paid cash I would have gotten the change requested, I paid by card and requested a withdrawal with change, only to receive bad attitude. Management is clearly very poor, very unprofessional with no interpersonal s****s whatsoever, no wonder employees attitudes there stink, its poorly run!
0 replies
88 months ago
SPAR QUEENSMEAD RUDE ARROGANT POOR CUSTOMER SERVICE!!!!!!!!!!!
Judging from the other reviews it seems SPAR has a reputation of bad attitude and poor customer service by their employees. But I have to say SPAR Queensmead is by far the WORST in Durban. Not the first time I experienced bad attitude of employees here, only today I only I just requested cash back, only to get the most disgusting behavior and attitude by the cashier, I approach the manager Lynette and her attitude reeks of disdain though she claims she will address issue with the cashier she seemed disinterested and lacked professionalism. Cash back or whatever the case may be I was a customer purchasing items from the store if I paid cash I would have gotten the change requested, I paid by card and requested a withdrawal with change, only to receive bad attitude. Management is clearly very poor, very unprofessional with no interpersonal s****s whatsoever, no wonder employees attitudes there stink, its poorly run!
0 replies
90 months ago
Disparaging Manager and Cashier 9743138 at TRUWORTHS GATEWAY
Had an item to return as I didn't like the material quality, return was made within 9 days of purchase, well within the 14 day policy, only to be treated like some criminal, as the manager implies to me the item may have been used due to the tag being placed on a different area compared to their other items, valid point but how would I remove and reinsert a tag as I definitely don't have the commercial means to furthermore as the manager states they don't tag the item as such to prevent damage to the item, where was the inspection and scrutiny when the item was sold to me? Was there no excessive concern that I would have had a hole in that area of the pants had i kept the item? AND did it ever occur to the manager that her staff may have lacked uniformity in their tagging procedure on this item which she failed to question but would rather criticise a customer, or is she as incompetent as her staff in addressing such a matter impartially instead of making accusatory remarks to the customer. Never in my many years as a customer have I been treated so poorly, especially given as I never fault on my account payments or exceed any limits etc. While I can understand caution during this period of the year, this manager and cashier ID ********** who served me on December 2018 at 13:38 at store 493, lack interpersonal s****s!!! Good thing I had the decency to not cause a scene but was extremely disgusted in how I was treated nonetheless!
0 replies
94 months ago
Poor Service and Payment of Refundable Deposit
very delayed response to emails, not very helpful or service orientated one month later have still not received my refundable deposit, would not recommend!!!
0 replies
101 months ago
THE WORSE SERVICE AND RESPONSE RATE
DO NOT SUPPORT DO NOT PURCHASE HERE, YOU WILL HAVE A GREAT DEAL OF HASSLE RETURNING YOUR ITEM OR GETTING A REFUND. WEBSITE IS MISLEADING REGARDING REFUNDS AND RETURNS. DO NOT RECOMMEND!!!!!!!!!!!!!!!
0 replies
101 months ago
POOR SERVICE - DO NOT PURCHASE AT THIS SITE
PATHETIC SERVICE. DO NOT PURCHASE FROM THIS SITE. EXTREMELY UNPROFESSIONAL. ITEM FOR RETURN AND REFUND STILL NOT COLLECTED ONE MONTH LATER.
0 replies
101 months ago
NO CONCEPT OF CUSTOMER SERVICE - DO NOT PURCHASE FROM THEM
A POOR EXCUSE OF A WEBSITE FOR ONLINE SHOPPING FALSE CALIMS ON WEBSITE REGARDING RETURN AND REFUNDS. STILL NO FEEDBACK OR COLLECTION OF ITEM.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (20%)
1 Star
16 (80%)