Active since Mar 2015
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118 reviews27 months ago
Unauthorized deductions and no feedback at all
This complaint was first done on 08 January 2024. With the promise of 24 to 48 hours feedback, we are now on day six. Date: Monday, 08/01/2024 1:56 PM Show: raw html Dear Valued Customer FNB High Priority Complaint reference 5694843NF has been sent to Customer Resolution Centre. 0875759408. A Consultant will contact you within 24-48 Business hours. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
640 replies
28 months ago
Thieving bank charges
After being a client for more that six years, and maintaining my account, FNB decides to penalize me for an instance with more than the value. Complaint Reference "5694843NF". I would like to stay a client, but at the moment I am treated like an enemy. Yet I pay quite a lot of bank charges. If the charges, WHICH WAS NEVER DISCUSSED WITH ME when I opened the account, I will realize that FNB does not value their clients and will be forced to move my account. If the charges were discussed, this would never have happened.
256 replies
44 months ago
Incorrect bank fees deduction
I recently requested that my business account be downgraded to a cheaper type. Which was apparently immediately done. Within a day another R159.60 was deducted. Why was that? Was I not supposed to get credit as my account type was different the rest of the month? The consultant still asked if I wanted it with immediate effect.
133 replies
44 months ago
Useless call center and switchboard
It has now been weeks that I tried to contact Makro fr different reasons. Each time I have to drive through, sometimes a wasted trip. The call center either does not answer or gets disconnected. It is getting to a point of ridiculous. How can a switchboard of a large company be so non-operational?
268 replies
44 months ago
Bad quality tracksuit pants
A few days ago I purchased two tracksuit pants from the branch in Irene Village Mall. From the second day the color started coming off and they give off an incredible amount of fluff. I am not used to quality like this from Pick n Pay Clothing. Unfortunately I do not have the slips anymore
222 replies
46 months ago
No deposit returned on glass coke bottles by retailers
Please inform your retailers that they must give back a deposit when returning a glass bottle bought there. I can unfortunately not reveal who the retailer is, as a friend of mine works there. But it is in Centurion. It is on the 300ml glass coke. They take the bottles back, but refuse to give the deposit. Do not even give credit when buying new ones.
268 replies
52 months ago
Poor service with ewallet
This happens regularly. I send an ewallet. For eg R150. The atm only has R100 notes. Now a new pin must be generated to draw the rest which incurs extra charges. When phoning customer service, I am told, that is just how it is,. And this is a real problem. Total pathetic customer service
53 replies
53 months ago
Bad connection
I have been a client of Telkom for numerous years with my business. And things always went well. The past month I keep on having problems with connection. I have reported it every single time. The one time the line was completely down. Our income is very dependant on the telephone and internet connection. Today the internet connection has again disconnected numerous times.
0 replies
55 months ago
Terrible service and lies from staff
About eight months ago I purchased an LG microwave from the branch in Doringkloof, Centurion. After about four month the enamel inside started peeling off. I took it back before the 6 months warrantee was over and they took it in, saying repairs takes up to six weeks. After almost two months I again went back, on a Friday and was informed the microwave was fixed, and they are just testing it. They were going to call me the Monday. Again weeks passed. I went there and then the story changed. I requested for the owner to contact me as she was apparently on leave. This morning when I again called, she told me the microwave was either burnt or bent. Could not make out what she was saying. Is this the credibility that Cash Crusaders wants?
53 replies
59 months ago
Lack of security
On the 26 May 2021 around 16:30 I went into the Doringkloof Pick n Pay. I did my usual shopping. During the shopping i received a phone call. Right after the phone call I was at the fruit and veg section getting tomatoes. I immediately realized my phone was gone. It was seconds after I finished my call. What is strange is that the person working at the fruit and veg, even seeing I am picking tomatoes to be weighed, suddenly disappeared. I immediately notified security and one of the employees told me there were two suspects that just left the shop and described them. I rushed out and even though there were few people, no one fitted the "description". I also found out from the manager that the fruit and veg is the one section without cameras. Whoever took my phone knew where there was cameras and where not. I find it extremely negligent of PnP that security could not help me. That suspects are not followed as with other supermarkets. And that there are no surveillance cameras in certain sections. I hold PnP responsible for my loss, and I am almost 100% sure it is more of an inside job.
159 replies
Review Distribution
5 Star
2 (1.694915254237288%)
4 Star
2 (1.694915254237288%)
3 Star
1 (0.847457627118644%)
2 Star
27 (22.88135593220339%)
1 Star
86 (72.88135593220339%)