DN
Dhiren N
Active since Mar 2015
55
Reviews
0
Industries
Reviews
55 reviews1 month ago
Poor experience and service
Poor experience with a home call out for plumbing during the first days of 2026 . The plumbers (Detcon) damaged a perfectly working Tivoli tap in our bathroom during what was supposedly a routine installation of a pressure valve. These amateurs were clueless on how to repair the issue over numerous days. On one of the days, it took them more than 6 hours to remove the tap so that they could take it to a specialist. After all the back and forth, they reinstalled the broken tap, left the premises and eventually ignored any further communication. I eventually replaced the tap myself at a cost of more than R2,000. This took me less than 1 hour as a layman. To top it off, these amateurs want me to pay them R1,250 for a cheap plastic valve that costs R650 - Shady hey! To date no invoice had been provided and my costs outweigh that of theirs. No genuine assistance received from John and Martha (TL) from the complaints team to date. It has now been more than 2 months since the incident.
53 replies
1 month ago
Poor experience and service
Poor experience with a home call out for plumbing during the first days of 2026 . The plumbers (Detcon) damaged a perfectly working Tivoli tap in our bathroom during what was supposedly a routine installation of a pressure valve. These amateurs were clueless on how to repair the issue over numerous days. On one of the days, it took them more than 6 hours to remove the tap so that they could take it to a specialist. After all the back and forth, they reinstalled the broken tap, left the premises and eventually ignored any further communication. I eventually replaced the tap myself at a cost of more than R2,000. This took me less than 1 hour as a layman. To top it off, these amateurs want me to pay them for a cheap plastic valve that costs R650. To date no invoice had been provided and my costs outweigh that of theirs. No genuine assistance received from John and Martha (TL) from the complaints team to date. It has now been more than 2 months since the incident.
0 replies
6 months ago
Poor customer service
Poor customer service. Be prepared for automated and robotic responses from customer support when needed. They don't genuinely try to help or at least find out the information from the relevant area or supplier. I contacted the supplier directly and my issue was resolved within 1 hour.
0 replies
8 months ago
Poor Service - Account Downgrade
The account downgrade was requested for my Aspire account on 4 August 2025 via App Chat feature. I was promised that this would be done within 10 working days I followed up on 19 August 2025 to which I received a copy and paste response from the in app chat agent stating that they are overwhelmed with downgrade requests. 16 working days have now elapsed with no feedback nor communication.
1 reply
8 months ago
Ultimate professional
Professional surgeon who helped me with practical treatment rather than upfront surgery. Thank you Sir
0 replies
10 months ago
Global debit card not received after 3 weeks
Global debit card not received after 3 weeks. I have interacted with multiple agents as well via chat. Card fees are charged immediately however card not received. Please cancel and refund as I have received better service from another bank and I would rather bank with them
53 replies
15 months ago
********* premium hikes
Premiums on the building cover are hiked multiple times during the year (2024) without any prior notification to the customer. My premium was increased in August 2024 as well as December 2024, of which there was no prior notification received for the second increase despite having no claims in 2024. The cumulative increase is now at approximately 65%. Its time to look around elsewhere
56 replies
19 months ago
Spam callers
Please stop spam calling me on a daily basis. I did not request to be contacted for any of your products.
53 replies
20 months ago
Continuous breach of POPIA - Cold Calling and requesting referrals
Original complaint logged 01 Jul 2024 at 10:55 Since then The Unlimited continues to spam me with calls despite promising to add me to the do not contact list. I have detailed the calls received from your agents in the previous complaint. Clearly you can't even get that right
583 replies
20 months ago
Insurer that hikes premiums by 25% but cannot generate a policy letter of claims history
After 1 week and multiple calls of which I was transferred numerous times between insurance and home loans departments. Standard Bank Insurance is not able to provide a document of claims history on a building cover policy. I was eventually promised that this will be sent to me by midday 16 August 2024 but none received. You are able to hike the policy premium (over 25%) based on claims history but are unable to provide details of such?
53 replies
Review Distribution
5 Star
8 (14.545454545454545%)
4 Star
1 (1.8181818181818181%)
3 Star
0 (0%)
2 Star
6 (10.909090909090908%)
1 Star
40 (72.72727272727273%)