Active since Mar 2015
Nedbank has the poorest customer care and service delivery when it comes to insurance. We are sitting with a storm claim that has been going for months on end. Have spent so much on airtime to no avail, the assigned handler, Tsakani Shongwe is never available, the one time she answered the phone, she misled us, one Warren Bailey is equally unprofessional as he fails in the basics, COMMUNICATION! We are literally stuck now and the ongoing rains don't make the situation any better. Seems we aren't the only ones going through such a bad experience with Nedbank Insurance.
#latepost - shopping for tools to do my usual Sunday c****s at *BUILDERS CLEARWATER*, boom I get gifted. Always giving good service and complimentary small gifts which draw in feet.
I bought my son a gift in December for R900 and it was a surprise. Gift didn't fit and when I return it after his birthday in January the store tells me that I don't have my original tax invoice and so they won't refund me the full amount but only half because the gift is now on promotion and they have no proof that I bought it in the particular store. I then call the manager and ask for the lady who served me and the lady who served me remembers me and confirms that I indeed paid cash for the gift and the manager still refuses to assist me. What a sad way to end a service relationship with the affordable priced store.
Car track is on a spree of installing dead devices that can't access signal yet alone show you where your vehicle is. These scammers are reconditioning damaged devices they take out from cars where clients have cancelled or their contracts have terminated. I drove to and from work and the device just told me my car is idling parked at home the whole time. I've called over 20 times and spent over R300 on airtime. You just keep holding and the ****en staff is so scared of their managers and supervisors they just never put the assholes on the phone when u insist on speaking to them. What a damned entity. So as of this month I'm reversing the debit orders. Simple as that. Even if you write on hello Peter, all they say is it's sorted yet they r lying so now I'm warning insurance companies not to recognize Cartrack devices.
On the 13th of August I filled up gas to the value of R500 and when it was time to pay my card declined as I had reached my daily limit. I went to withdraw the cash and when I returned and paid, the cashier refused to give me my change. Further, the manager (a short African male with a ZCC badge) said I had wasted their time. As if that was not enough, whilst I was out, the stupid manager and his attendants swiped my points to one of their personal cards and I lost out on all those point. This was very disappointing and disgusting to say the least.
The very Makro wherein I'm refused to return stock before it expires then sells me expired products a few days down the line? Who's fooling who, MassMart will find it hard to survive in these trying times when Yarona, Africa and fellow competitors are not only cheaper but are striving to increase footprint in Gauteng. One ought to consider the amount of money spent across the chain network monthly, before making hasty decisions that can potentially drive away customers and influence tarnishing the brand's image.
I've been trying to have an issue resolved for almost a month now. Nadia Goldstone gave me a wrong email address to forward proof of my complaint. I've called accounts more than 17 times and they all keep saying Nadia will revert to me. Meanwhile I've lost another R430 on airtime. This business might be growing in terms of numbers but will definitely shrink in the long-term with such a ****py model.
Dear Cartrack There is absolutely no need for you to try and debit your money 6 times because that costs a client R900 in terms of bank charges for returned debit orders, which is way more than what the client is indebted to you for!
Spark Schools kindly answer your telephones and respo d to emails, lest we expose our queries and your reactions out here and eventually mobilise each other as affected parents and March to the schools to have our children back by Fire by Force as a movement where we see education to be a vital right for every child.
So my debit order returned unpaid. I called the insurer to request their banking details and they sent same via sms. The details further informed me that I should effect payment before the 1st of November. I effected payment today. Meanwhile I had an incident during the week and a result of the above they are declining my cover. Shocked beyond words and yet I've been with them for so many years!
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