TJ
Tracey-Lee Jean-Louis
Active since Mar 2015
5
Reviews
0
Industries
Reviews
5 reviews25 months ago
Withholding information and wrong information
The worse people to deal with its been more the 3 weeks that I asked them to call so on the 4th after I called and shouted they called me back they sold me a product did not disclose all the information sold told me I would pay r5300 for medical aid , gap cover and medivault and then when my 1st installment went off it was not that at all I paid kept quite so when my medivault was depleted kalin from wellworx assured me it's fixed and my medical aid amount will not change I even called in to confirm so my medivault got done then he said I will have unlimited access to GP visit so I when to doctor and to my surprise medical aid didn't pay so I call the medical add no they say I must hit the threshold I was shocked I needed to get my doctor paid so I activate r4000 to reach the threshold. they say I must call wellworx did on so many occasions so they listened to the voice call this lady dares tell me I activated the r6800 medivault the more I say I only activated the r4000 the more she is trying to cover her self I keep on asking for the recording and till now nothing she was suppose to call me on 5th of April and she didn't I have given them 2 options I want a refund and the guy that sold me the incorrect product will be layible for the rest or I cancel with immigrate effect and they sort the medivault out
0 replies
43 months ago
Bad service
We waited over 1hour for our food and half our order didn't come now they want to give us a voucher which will only come in 20 min time to order I can barley hear the consultant this is so wrong I want a refund try calling the branch in witbank benfleur the number doesn't work what pathetic service we received
0 replies
59 months ago
Worst service
Worst experience ever. they had a toy tractor on their page exactly what I wanted I ordered it paid no problem, shipment was fast everything. When I got the item it was totally opposite to what I wanted tried calling 8 times no response finally got through the ladies there are just like I don't care attitude I will see what happened and call you back which they never did sent an email they explained sorry that item is not available anymore do I wish to keep or get refunded I wanted a refund as this is not what I ordered. so they said as soon as the courier guy collects send me pictures then I will process your payment immediately they guy came to collect 2 days again and I only got a response today 28 may 2021. so they informed me the payment has been made and it will take 14 days really I paid you no problem it reflected immediately now I must wait 14 days for my money that is not fair at all I explained to them I need this money now to buy my sons gift and it seems like they do not care. I will not recommend any one to ever buy from them service is absolutely terrible and to get your money back is another problem
0 replies
130 months ago
No Answer
i am calling and calling to hear about my parcel but yet no answer. a half hour and still no answer all our agents are busy that's all you hear. please call me its urgent 0817017140. i sent email as well. worse customer care ever i just want to arrange DHL to collect the Parcel so call me!!!
0 replies
132 months ago
Cancellation
I am very upset as in April I called the customer care service to cancel my contract a month in advance I spoke to a lady I didn't get her name which I regret. She told me that it is not necessary to call a month in advance if I want the number to be still active only if I was not going to use the number at all the I call a month in advance. I said o ok that is nice but according to my knowledge I must call a month in advanced so I left it and I called the day my contract expired 11 May 2015 spoke to another lady she cancelled it. I phoned MTN Highveld mall as I can't get through to the call centre just to find out I must pay R600 and something. I will NOT pay this as the first lady told me I only need to call in the day my contract expires. I would like I record of what was said I am sure u guys have copies. The number in question is 0788682642. The number you can call me on is 0817017140 I am angry I will not leave this here!!The ref no i was given is 127483138. now i must pay another month i will not pay this and its said there is charges on that number but i dont use it so how can there be charges!!!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
2 (40%)
1 Star
3 (60%)