MB
Madi B
Active since Apr 2015
5
Reviews
0
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Reviews
5 reviews64 months ago
Complaint Mondo / MTN
I upgraded my contract with MTN in December by making use of their widely advertised online facility. Little did I know that this is in fact not MTN but a subsidiary called MONDO. After waiting 2 weeks for delivery of the handset, they delivered the incorrect handset. I called the help line and held on for 1:04:08 minutes to be told I need to hand the phone in at an MTN direct store. I did this the same day 31/12/2020 at MTN Bayside Mall. They gave me an IRMS number and told me someone will call me in 2 working days to cancel the upgrade and we can redo the contract. Today is the 19 January 2020. I have made calls to Mondo Senior Management Fahana Nepaul who said they were going to make this a priority. Then I called MTN they said Mondo must handle this and they cant help. I called the store to find out where the handset I handed in is, to be told by Nizar Isaacs that this is Mondo's responsibility to tract this with the Courier company. My new contract is live and running but I still don't have the handset. This was an error or their side. They sent the wrong device. All calls are recorded. How difficult is this to resolve. My contract is with MTN. Surly they must manage their brokers in terms of Fais and TCF. In all my life i have never had such bad service ever. When you contact them on Email, or Facebook, they tell you to Direct Message them. You never ever get a response from these messages. I have now reported them to Icasa and the Consumer Ombud to try and resolve this problem. Trust me when I say, no-one at MTN give a **** about Customer Service they are a big corporate that is all about their bottom line. In a month after all of the above. Not 1 person has tried to even call me to discuss or try to resolve.
56 replies
64 months ago
Complaint - MTN
I upgraded my contract with MTN in December by making use of their widely advertised online facility. Little did I know that this is in fact not MTN but a subsidiary called MONDO. After waiting 2 weeks for delivery of the handset, they delivered the incorrect handset. I called the help line and held on for 1:04:08 minutes to be told I need to hand the phone in at an MTN direct store. I did this the same day 31/12/2020 at MTN Bayside Mall. They gave me an IRMS number and told me someone will call me in 2 working days to cancel the upgrade and we can redo the contract. Today is the 19 January 2020. I have made calls to Mondo Senior Management Fahana Nepaul who said they were going to make this a priority. Then I called MTN they said Mondo must handle this and they cant help. I called the store to find out where the handset I handed in is, to be told by Nizar Isaacs that this is Mondo's responsibility to tract this with the Courier company. My new contract is live and running but I still don't have the handset. This was an error or their side. They sent the wrong device. All calls are recorded. How difficult is this to resolve. My contract is with MTN. Surly they must manage their brokers in terms of Fais and TCF. In all my life i have never had such bad service ever. When you contact them on Email, or Facebook, they tell you to Direct Message them. You never ever get a response from these messages. I have now reported them to Icasa and the Consumer Ombud to try and resolve this problem. Trust me when I say, no-one at MTN give a **** about Customer Service they are a big corporate that is all about their bottom line. In a month after all of the above. Not 1 person has tried to even call me to discuss or try to resolve.
0 replies
83 months ago
Complaint - Continuous Bad Service
The Clicks pharmacy in Birkenhead Centre in Melkbosstrand is terrible. We live in the area and frequent this store for medications and such. They don't have a ticketing system. Everyone is left to queue in the same queue. There are always only 1 or two people working the queue. There is always a person stocking the drawers and Pharmacy shelves and another sitting doing back office work whilst there is a huge queue. Saturdays all regular staff are off and Locums are on duty. They very seldom know what is going on. Front office Management cant help with complaints as they are not in a position to assist in ref to the pharmacy. NOTE THIS IS NOT A 1 ONCE OFF. You always queue there anything form 40 minutes to an hour. I tried going to another Clicks outlet, they struggled to find my prescription loaded at Melkbosstrand because they loaded it on a profile linked under my husband name. So this caused me to have to drive up and down between stores to get help. This really is unacceptable. No one seems to take any complaints seriously or provides feedback. Seriously Dischem or private pharmacy's are the way to go. At clicks you just sheep and will always be treated badly. They do not give a damn.
0 replies
128 months ago
Fraud
PM2 had financial issues with the owner of the property they managed. As a result the owner changed Agents. We did not want to move so we had to sign a new contract with the new agents to stay on. PM2 informed us to pay over all rentals to the new agents from August . This was when our contract with them expired. They were going to pay over our deposit to the new agents. They have still not paid over our deposit. We have been trying to get these funds back since the end of August. The clause in their contract states that all deposit fund will be refunded within 7 days. We have been to the Rental Tribunal as well as the Estate Agents Board. These guys have not done anything or come back to us. This company has taken so many people in this area for a ride. What they doing is unlawful and borderline theft. This women should be locked up. We are are out of pocket because of her.
0 replies
134 months ago
Bad Service - Fraud
Whilst watching DSV on Saturday, and error came up mentioning something about Duel View. Then it showed my account is in arrears. I called DSTV 0215082222 on Saturday trying to find ut what is happening. I was told that my Husband called to link an Explorer Decoder. I advised them that I do not have an Explorer and that my Husband did not call in. The agent assured me my husband called she wanted to speak to him. First this is my account, you go through a long and tedious verification process when you phone in. How are they able to take an instruction form a 2nd party? By then I asked to speak to a Supervisor (Eli) at this time i have been on the phone for 28 minutes already. They removed the Decoder from my account and fixed the arrears problem and assured me that my account is back to normal. My billing, services, insurance will be unaffected. I asked that this be escalted to a fraud or quality department to find out how it is possible that additional services were loaded on my account without my permission. At about 20h30 someone called me from JHB to explain. On Sunday I had no access to Catchup, 35minutes later they got that working. I received another call today.
76 replies
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2 Star
2 (40%)
1 Star
3 (60%)