ML
marie L
Active since May 2015
9
Reviews
0
Industries
Reviews
9 reviews21 months ago
MTN
on 1 July 2024 someone hacked into my MTN account and added 2 new numbers and an upgrade. after consulting with MTN, the ***** department required an affidavit and a certified copy of my ID. I live 20km outside Brits and I am a 71 year old widow. I struggle to walk nevermind drive. however, I managed the trek into town. on 5 July I submitted the required documents with a letter requesting the phone numbers and upgrade to be cancelled to the ***** section of MTN. i heard nothing further from them. on 1 August I am now billed for R1308.81 instead of the R907.99 which is my actual account. i contacted the ***** department of MTN again today who denied having received any email from me on 5 July. it will now take 21 working days to sort out the problem. bearing in mind, I received NO OTP from MTN to add the 2 new numbers nor for the upgrade. To say the least, I am disgusted with MTN and highly suspicious of how something like this can happen without my approval.
53 replies
26 months ago
VODACOM DOES NOT WANT TO CANCEL
my Vodacom cell phone number just for wi-fi is 0823085467. I have phoned 0821958 4 times since December 2023 requesting this contract which expired in August 2023 to be cancelled completely. instead of paying R 233 per month, Vodacom then proceeded to invoice me for R285. I am a 70 year old widow having lost my husband 18 months ago in a car accident. I have to count every cent in my budget. it is very disheartening to have to call Vodacom from my MTN phone every month to beg them to cancel the contract. I even received an email with no names or reference numbers on 8th February assuring me that it has been done. Yet, the router is still live and I am still receiving invoices. Could some one just cancel the contract and get it over with please. I never receive a reference number and the names of the persons I talk to I cannot spell or understand.
112 replies
44 months ago
What a vet! Dr. Anita Swann
I rescue dogs from horrific conditions and they live with me till death do us part. I picked up a puppy, a black Lab mix, on the road who was in a terrible state. Within 3 years he had been for an MRI and had 3 operations on his joints. He was then diagnosed with arthritis and sent on his way with pain meds which would eventually destroy him. At 3 years old he was like an old dog. He just lay down and complained all day. I heard of Dr Anita Swann at the Heatherdale Veterinary Clinic who is a holistic vet. With little faith and not much hope I took Chocolate to her. Within the first two acupuncture sessions and her homeopathic medication, Chocolate began to respond. It has been 6 months and 2 courses of 3 session each of acupuncture plus the homeopathic medication and I have a completely different dog. He runs around and plays like he never could. He even took on the role of surrogate dad to two bottle fed pups who are now teenagers and they rough and tumble together. I have taken some of my other dogs to her as well and she has been a miracle worker throughout. Chocolate will stay on the homeopathic medicine and might need acupuncture again at some stage, but nothing is detrimental to him. A big shout out to Dr. Swann who is my hero. Her staff are also excellent.
0 replies
55 months ago
delayed claim
So after lodging a complaint with Hello Peter no 28217 as to Assupol's total lack of client services in connection with an unpaid claim, I received an automated email (the first one ever) on 1 October acknowledging my complaint and an sms which promised a 20 day working turn around resolution, which I find totally confounding. I have my own little dog sanctuary for abused and abandoned dogs and help a very poor community to provide food and vet care to their pets. R30 000.00 may not sound like much but it sure would make a dent in my food and vet bill. I am so disappointed and disgusted by Assupol's client services and the fact that they sign off the email with 'proudly serving' is an absolute travesty and an insult. To phone them is an exercise in futility. The phone rings till it just goes dead. This happens with all the numbers. If they could just let me know why and what the reason/s are for not paying out my claim, I can then engage with the FSB and the Ombudsman and move on. Instead I am left hanging with the worst client services that I have come across in a long time. Be assured neither we nor our family or friends will touch anything ever again involved with the name Assupol. I can just imagine the devastation when someone is depending on a life policy claim or a funeral claim and this is the way it is handled.
53 replies
55 months ago
Assupol
My policy number Y0087281012530101 which is a non-RA policy matured middle of 2020. I was not aware that there would be some money coming my way and I was not informed by Assupol. A month ago Assupol informed me of my husband's policy that had matured. I immediately applied for my money as well. On 10 September 2021 I put in the claim for my and my husband's policy after sending all documents asked for. Assupol never acknowledged receiving the documents but my husband's claim was paid out. After calling Assupol on 23 September 2021 which is an impossible task on it's own as their phones are not answered or some numbers don't seem to work, I was informed that my claim would be settled in this week of the last of September. I have received no letter of confirmation, no money and the phones are not answered when I call.
53 replies
60 months ago
HEMS AMBULANCE SERVICE BRITS
On 19 May 2021 I had to ask HEMS in Brits to transport me via ambulance from my plot in Zoutpansdrift to Brits Medi Clinic. what could have been a most unpleasant and unfortunate experience was transformed into a caring, loving and memorable experience. Not only did the ambulance arrive at my doorstep in record time, Gerhard who was the ER guy put in a drip before I new it and consoled me and kept me awake all the way to Brits while his partner, whose name I did not get, drove fast but very safe and smooth all the way to the hospital. My bad medical experience was made so much better by two very efficient, kind and knowledgeable people,
0 replies
68 months ago
Zambezi Animal Clinic
Zambezi Animal Clinic under the guidance of Dr Camby delivers the most excellent service when it comes to pets. Dr Camby has operated on 6 of our dogs during the past 3 years and every time it is a resounding success. Dr Camby and his staff are professional and caring in every possible way.
0 replies
69 months ago
Motsumi aninmal clinic Brits
I have never experienced such compassion, excellent and expedient service, understanding of a situation and love for their clients and their pets. Dr Pretorius and Dr Venter have endless patience and knowledge of every animal. The rest of the staff follow their lead and make hard situations easier to cope with. Having said that, Motsumi's hours of work and prices are of the best in the country.
0 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (44.44444444444444%)