KR
Karen R
Active since May 2015
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Bad Customer Service
On 3 February, we bought a Class A BigBoy Scooter for my daughter. As stated in my first review, it was non-functioning. They are still investigating the first bad review, and in less than a month, I am back again. We were forced to buy a new battery, even though it was not driveable, and they refused to collect it to check it out. It is still not working with a new battery - what does it mean when they stipulate Class A - I am now really not impressed with this company.
0 replies
2 months ago
Poor Quality Sales Support from We Buy Cars
They sold us a scooter on 3 February and on delivery when tried to start the scooter nothing happened. I contacted the saleslady who assisted us with the sale and she put in a request to customer to collect said to assist with charging fully or exchange for a new battery. To date we have had not assistance at all they, said they could not collect the scooter. My daughter for who the scooter was purchased haf no means of getting the scooter back to the Dome sales centre
53 replies
12 months ago
Efficient service with pleasant, knowledgeable staff
Swimpool Centre offered me fast and efficient service with the replacement of my pool pump, and their staff were pleasant and knowledgeable
0 replies
18 months ago
Canvas & More
Have just received my order and it is absolutely fabulous, they have done a wonderful job of mounting my daughters wedding photos. Can't thank them enough, will definitely use again.
0 replies
19 months ago
Teklom problem
I have not had much luck with outlook etc so have been having to get my emails via the webmail.telkomsa.net and have not been very happy for the last 30 months. Originally the fault start with pop up error messages every 3 months or so, now it has got to as bad as sometimes 3 new passwords in a day. The error messages are either: your session has expired. Try again Unknown error Your Password or username is invalid. Check that CAPSLOCK is not on and try again
0 replies
67 months ago
Definitely Don't Get My Vote of Approval or Recommendation
Hi, I bought a Defy 500mm Compact stove on the 2.10.20. I have pasted the exact details re this stove below. NOWHERE does it state that you need to buy your own electric cable to enable fitting. After waiting longer than the stated delivery time and receiving an order placed on the 9.10.20, I received delivery of the stove only to discover that there was no cable. I raised the question with the customer care centre who gave me a reference number, saying they would get back to me as to this missing cable. I tired of waiting and wanting to use the stove got back to customer care only to be told - " Oh, the stove isn't sold with an electric cable. Details Reviews Stoves Number Of Plates 4 Oven Capacity 57 Litres Oven Type Static Energy rating A Warmer Drawer No Oven Light NO Defrost Function No Thermofan Oven No Turbo Grill No Features Model DSS 514 Colour Black Size500 mm Service Guarantee 3-year guarantee Product/Packaging Information Product Weight0.037 kg Product Dimensions550mm(L) x 670mm(W) x 1,050mm(H) Shipping Weight0.037 kg Shipping Dimensions550mm(L) x 670mm(W) x 1,050mm(H)
53 replies
67 months ago
Efficient Service Delivery
Chris from DataFirst was friendly professional and kept to his timelines as to repair of my external hard drive. Prompt and efficient service will use DATAFIRST should the need arise in the future
0 replies
84 months ago
OneCart
I placed an online order for my daughter in Cape Town, OneCart, and the service was top class, the order and payment was done smoothly and the delivery was done in the timeline chosen. The person who did the shopping for us, Mandy Bulelwa Mtatsi, was wonderful she kept me updated as to how the shop was progressing.
105 replies
89 months ago
Waltons WAKE UP
Hi, Last year I placed an online order with Bidvest Waltons Back2School, after much frustration, phone calls to numerous to remember, Twitter and FaceBook messages, my granddaughters received their boxes of books two weeks into the first term. This year we tried to pre-empt this shoddy delivery service and paid the R85.00 to deliver in the Gardens area - Mount Nelson Hotel. Placed order on 16 November 1****m49secs immediate payment via EFT delivery time 3-4 working days. 16 November was a Friday so I expected delivery by at least 21st November. 12 December started the phonathon was promised delivery by 18th December. 18 December phoned to query none delivery was told that order number did not exist. 19 December phoned as there was no call received by myself as promised by Customer Care ;- spoke to Lindsay 10h24 gave my order reference she said she would look into the matter. 20 December 14h24 ;-spoke to Saylin(?) told me best to contact Brandon Erasmus as he deals with online Back2School orders, she gave me his email address. I emailed Brandon - still waiting notification of receipt of mail, notification of action taken regarding the none delivery of paid order. 21 December 12h57 spoke to Wendy @ 13h04 who put me through to Pamela who gave me Brandon's direct number - no reply 28 December phone ********** 100 spoke to Steve, we became very friendly with the amount of times I have phone recognises my voice now - simone was not at work so put me through to Alison - no reply. Alison phoned and said that one of the items was not in stock , told her to put it on back order and send the boxes. 03 January 09h45, speak to Simone, she helped with problems 2017/18 debacle and remembers it with embarrasment, says she will look into the problem. 02 December Simone calls back in 30 minutes confirms that the order is for 2 children, delivery address and contact person. Courier reference is the same as the order number. 04 January got a phone call re delivery address couldn't find it: -one box is delivered to Mount Nelson Phoned to clear up short delivery, 07January 10h32 phoned ********** 100 spoke to a young lady who could not put me through to Simone or Alison but gave me Simone direct number - there was no reply. No reply when tried Alison Knight Tried ********** 992 except a request for a mail box number Phoned Gauteng head office ********** 00 after a few cutting of call spoke to Lynette Kinchman(?). Lynette was very pleasant and took down details of complaint and said Ori(?) or Michael would be in touch with me. Michael phoned and told me he was going to get in touch with Cape Town to sort out the problem. Michael phoned back to check that the surname was correct and that there where 2 children who needed to receive books Samantha from Cape Town office phoned approximately 14h00 as there was a problem with the delivery address, driver couldn't find it - MOUNT NELSON HOTEL! Confirmed the address and agree it was strange not knowing where the Mount Nelson Hotel was but assured me that box would be delivered to home address tomorrow. We now wait with baited breathe as to whether the box arrives tomorrow, have not received any show of remorse for such shoddy customer service - discount with next years order or refund on delivery. NADA
0 replies
127 months ago
Faulty PnP Counter Point Dry/Steam/Spray Iron
Good day,<br> <br> I mailed Pick 'n Pay regarding a safety concern when using the below mentioned iron and have had no acknowledgement of mail or any other kind of response. <br> <br> I was busy ironing today with my PnP Counter Point Dry/Steam/Spray Iron which I have had for the past six months.<br> <br> When standing on it's end I noticed that the bottom plate was starting to melt.<br> <br> The iron was on the 'cotton setting' so it was not a very hot iron.<br> <br> Am very perturbed as to what caused this, as I have just recently cleaned my iron for scale build up etc.<br> <br> The bottom of the iron was shiny stainless steel and as you will see from the photo attached it is now blackened and melted. <br>
75 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
3 (27.272727272727273%)